J.B.A. INFINITI of Ellicott City - Service Center

Service experience at JBA Infinit JR Smith was my service writer and did an excellent job of scheduling my appointment right away (next day). He also recommended doing an oil change be JR Smith was my service writer and did an excellent job of scheduling my appointment right away (next day). He also recommended doing an oil change because I was so close to 5k miles, so he actually saved me a trip in the near future. i'm good to go for the winter. He also filled up my gas tank, had the car washed and ready go to before the end of my work day. I have never experienced such high level of customer service at a car dealership for service. Kudos to all of the folks at JBA for getting it right! More

Great Service Experience All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Veh All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Vehicle is returned washed and very clean inside and out. Waiting area is very comfortable. Highly recommend JBA Infiniti. More

Great visit My Service Consultant, Byron Smith is very professional. He checked for recalls and completed the recalls. The cost of duplicate key is too expensive. My Service Consultant, Byron Smith is very professional. He checked for recalls and completed the recalls. The cost of duplicate key is too expensive. I anticipate my vehicle being washed when picking up but it was not done. That is not the tradition l experienced and enjoyed before. More

Great oil change experience Byron (aka JR) was able to fit me in for an oil change service without having made a prior appointment on a weekend. The service was completed quickl Byron (aka JR) was able to fit me in for an oil change service without having made a prior appointment on a weekend. The service was completed quickly at a reasonable price. The car was washed as usual and the waiting room was very comfortable. Very satisfied! More

Awesome service and experience! JBA Infiniti's customer service is above expectations! Scheduling and customer service are 5 stars! The staff is friendly and strives to make the exp JBA Infiniti's customer service is above expectations! Scheduling and customer service are 5 stars! The staff is friendly and strives to make the experience a pleasant one. More

JBA Serviec Rocks I've owned 4 Infiniti's over the past 20 years and JBA has serviced them all. They deliver quality service at competitive prices and provide customers I've owned 4 Infiniti's over the past 20 years and JBA has serviced them all. They deliver quality service at competitive prices and provide customers with a comfortable waiting area. What differentiates them for me is the fact that so many of their staff have been there for years. If they were not being treated well I doubt they would have stuck around. Happy employees deliver better service. That enabled us to develop customer relationships. It refreshing to enjoy the level of customer service people like Ann, Kenny, J.R. and Edward have delivered through the years. JBA is a pleasure to do business with, They have quality employees and have gotten the job done correctly the first time everytime I've had to visit them for maintenace or repair. More

Customer Service I've been taking my Infiniti G35 to JBA since I purchased it as a used car from them over five years ago. Most of the time, my service appointments ha I've been taking my Infiniti G35 to JBA since I purchased it as a used car from them over five years ago. Most of the time, my service appointments have been handled by Byron Smith, better known as "JR", who has proven to be one of the best service people I have ever encountered. He seems to genuinely care about you and your car and he almost makes getting your car serviced a pleasure. The facilities at JBA are always clean and the waiting area, is brightly lit and always has edibles of some sort to snack upon. Kudos to JBA and JR. More

The people are friendly and go out of their way to help you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with th you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with the service! More

We've had the pleasure of working with JR twice now and both times, he has been very professional and courteous. It's a service job so no matter what there is a wait but when JR said the car would be done both times, he has been very professional and courteous. It's a service job so no matter what there is a wait but when JR said the car would be done at this length of time, it is! That's great service! Although it's a dealer and prices tend to be higher, the quality, the atmosphere - very nice waiting area, and overall professionalism more than makes up for it. Will be returning. More

Best service I have ever experienced at any dealer. Brandy the service associated was extremely helpful and displayed exceptional professionalism. I brought my car on a Saturday for a general service b Brandy the service associated was extremely helpful and displayed exceptional professionalism. I brought my car on a Saturday for a general service but noticed my Service Engine Soon Light was activated. They kept my car and gave me a loaner car (which was the same type I was driving). The car took 2 days to service due to the diffculty of the alarm. She gave me daily status checks until the problem was resolved. The whole process was great and a great testament to both JBA of Ellicott City and the INFINITY company. Keep up the great work. I will defenitely returned there for all of my car service. Joel S. More