J.B.A. INFINITI of Ellicott City - Service Center

JBA Inifiniti Is Class There are no gimmicks to get or keep you coming back. Service and staff are itop notched. The JBA experience is like no other dealership. There are no gimmicks to get or keep you coming back. Service and staff are itop notched. The JBA experience is like no other dealership. More

The Best Service Department The service that I received was top notch. Everyone, from the service Mgr. to the 2 women at the service/parts counter were very nice, personable and The service that I received was top notch. Everyone, from the service Mgr. to the 2 women at the service/parts counter were very nice, personable and professional. Byron is the best service consultant I have ever met. He goes the extra mile for his customers to make sure you are satisfied with your service experience. I couldn't have asked for a better service department experience. THANKS! More

Superior, personalized service JR really cares about his customers and goes out of his way to provide superior service. The whole dealership has a "happy to help you" attitude. We g JR really cares about his customers and goes out of his way to provide superior service. The whole dealership has a "happy to help you" attitude. We get far better service from JR than we do from a nearby Mercedes dealership. More

Service JR is the best service advisor!!! He always make me feel welcome and take care of my baby "QX 60"!!!!! I love this dealership and I am a customer for JR is the best service advisor!!! He always make me feel welcome and take care of my baby "QX 60"!!!!! I love this dealership and I am a customer for life!!!! The customer area is always clean and stocked to keep us comfortable. More

JR is always a pleasure to work with Great service. Always willing to make necessary arrangements, whether it be a loaner or otherwise to fit into my schedule. Repairs done correctly an Great service. Always willing to make necessary arrangements, whether it be a loaner or otherwise to fit into my schedule. Repairs done correctly and on time. More

Professional & Efficient Both Lina & JR are true professionals and provide great customer service. Since people purchasing my Infiniti 2 years ago I have been back for regular Both Lina & JR are true professionals and provide great customer service. Since people purchasing my Infiniti 2 years ago I have been back for regular service and one recall and each visit is consistently the same in terms of quality of service. JBA in Ellicott City is a class act dealership. More

perfect. JR is an amazing manager in service dept. quick appointment . excellent service . Thanks to JR...he was very helpfull in all aspect I had no issues every time I visit. Thanks again. quick appointment . excellent service . Thanks to JR...he was very helpfull in all aspect I had no issues every time I visit. Thanks again. Dr N Badro More

Fast service, in a classy waiting area and friendly staff The service manager was very professional and knowledgeable. The waiting area is well furnished and has nice ambient environment. The staff are frie The service manager was very professional and knowledgeable. The waiting area is well furnished and has nice ambient environment. The staff are friendly in their dealing. I would recommend JBA service center without reservation. More

JBA exels over Nationwide Infiniti I received excellent service from Lani LaFavors and JBA Infiniti. Nationwide Infiniti is the closest dealership to me, but after numerous unsatisfacto I received excellent service from Lani LaFavors and JBA Infiniti. Nationwide Infiniti is the closest dealership to me, but after numerous unsatisfactory visits to Nationwide, Infiniti Customer Care recommended JBA Infiniti and I could not have been more pleased. JBA Infiniti is professional, courteous, provided a loaner and was able to make warranty repairs that Nationwide Infiniti shrugged their shoulders over. JBA Infiniti is well worth the extra drive for me. More

Bear26 The dealership is clean and the staff are very professional and friendly. I would recommend JBA to my friends and relatives. The service is timely . The dealership is clean and the staff are very professional and friendly. I would recommend JBA to my friends and relatives. The service is timely . More