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J.B.A. INFINITI of Ellicott City - Service Center

Ellicott City, MD

4.9
91 Reviews

91 Reviews of J.B.A. INFINITI of Ellicott City - Service Center

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December 12, 2017

Lani is the best I love having my car serviced here. Everyone is professional and the waiting room is comfortable. Lani is an absolute pleasure to work with. He is pro More

by Mrs Mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2017

Pleasant and efficient auto-service I started service of my two Infinitis since last May. My experience at JBA service has been very pleasant and efficient. The staff are professional an More

by khinmaungu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2017

Warranty repair. JR continues to be the best service consultant I have ever dealt with (and I am 77 and owned at least 25 vehicles). He is a powerful multiplier for t More

by Infiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2017

Excellence I have a great experience each time I visit Infiniti. Staff is always professional and polite. It's a pleasure dealing directly with JR my customer se More

by Q50
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya
November 04, 2017

Service Brought my car in and was greeted with friendly service people. They repaired and serviced my vehicle, cleaned it up really nice and gave me a nice lo More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2017

Excellent Service This dealership has the best service for Infiniti vehicles. Was able to take the car on the same day and have the service done in about an hour. More

by khasim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2017

Maintenance I visit the service department frequently often for wash and vac and at time for other maintenance. Jr and all the employees in the service department More

by Macaroni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR
October 02, 2017

Excellent service - Always The service team of JBA is always pleasant and professional. JR goes out of his way to ensure a pleasant experience. He is attentive to my time and of More

by Dday2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2017

Great Experience Bryon is attentive from the minute you walk in to minute you get your car back. Always a great experience! Extremely knowledgeable and listens to your More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2017

fabulous! Infinite provides top-notch service in a comfortable, friendly setting. JR is perhaps the best, most competent service Representative EVER! I highly r More

by Dude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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