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J.B.A. INFINITI of Ellicott City - Service Center

Ellicott City, MD

4.9
91 Reviews

91 Reviews of J.B.A. INFINITI of Ellicott City - Service Center

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February 16, 2018

Excellent service Lani in service was excellent. He had a rental car for my usage while my car was being serviced. He kept in touch with me about my vehicle and it was More

by Infiniti Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys that take your car as soon as you pull was very respectful and pleasant
January 28, 2018

JR Continues to Amaze Our vehicle has 109000 miles and JR found a repair that is covered by a warranty! We continue to bring our JX here because of the amazing service we r More

by Warren E Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2018

J.R is the best he help me & my daughter when her car tires where stolen he tow her car to the dealer with his own tow truck that beyone customer service I recommend More

by Gia,purplepeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harley
January 27, 2018

JR is the best Thank you for you prompt and professional service. Loaner car was perfect and thank you for setting up picking up my car after the service desk was c More

by cfris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2018

routine maintenance Great service. And fast service for routine maintenance. Lani is always very pleasant and helpful. Everyone in the service department is professional More

by Guiza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2018

Excellent work Great team. Great work. I am happy to take my car there for service. Answers all my questions and takes care of my car. Keep up the excellent work. More

by RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2018

Excellent service Excellent dealership with customer friendly and knowledgeable staff. The dealership goes out of their way to make new and current customers feel appr More

by Ericahls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2018

Accommodating excellent service They tried to work with the figures I needed. They got me as close as possible. So I appreciate their efforts. I am a satisfied customer. Excellent se More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harley
January 01, 2018

Great Customer Service I did not buy my car from here but I have started having it serviced here and Lani is very friendly, listen ti your needs and make sure your vehicle i More

by kaifoxx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2017

JR is great! Always a smile and very helpful and knowledgeable about service required by our Infiniti. The entire staff is also very professional. I highly recomme More

by Warren E Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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