J.B.A. INFINITI of Ellicott City - Service Center

Wonderful Service Byron Smith AKA JR Is A Wonderful Advisor He Recommends What Needs To Be Done He Looks Out For You & He Makes Sure You Are In Good Hands I’ve Been Com Byron Smith AKA JR Is A Wonderful Advisor He Recommends What Needs To Be Done He Looks Out For You & He Makes Sure You Are In Good Hands I’ve Been Coming To Him Only For A Short Period Of Time But He’s Awesome. Definitely Recommend JR Smith For His Outstanding Profession More

Awesome Service Byron was awesome. He took the time to explain everything and recognized that there were 3 recalls on my vehicle. He noticed that I was under a time c Byron was awesome. He took the time to explain everything and recognized that there were 3 recalls on my vehicle. He noticed that I was under a time crunch so he put me in loaner vehicle so that I could get back to work. More

JR Rocks I bought my car at JBA Infiniti in 2010. All of my service has been handled at JBA and all of it by Byron "JR" Smith. After all these years, I can c I bought my car at JBA Infiniti in 2010. All of my service has been handled at JBA and all of it by Byron "JR" Smith. After all these years, I can count on JR to remember the tire pressure I need and to remember that my alloy wheels need to be re-tightened after the road test, even if I forget to tell him. Please don't ever let him go. I may go with him. More

Clean and professional Excellent customer service from sales to the service department. I have been going to this dealership for 9 years now and wouldn’t go anywhere else. I Excellent customer service from sales to the service department. I have been going to this dealership for 9 years now and wouldn’t go anywhere else. I have owned 3 Infiniti’s and have only been to this dealership. Professional and excellent customer service is their priority! More

Excellent staff Excellent customer service. Te entire staff in the Sevice Dept were very friendly, helpful and very professional would highly recommend to all my frie Excellent customer service. Te entire staff in the Sevice Dept were very friendly, helpful and very professional would highly recommend to all my friends and family More

Great experience Byron was great. He called to let me know that I needed new brake pads for my front and my belt was dry rotted and needed to be replaced. Byron was great. He called to let me know that I needed new brake pads for my front and my belt was dry rotted and needed to be replaced. More

Extremely helpful When my car was being worked on and I needed to get around. All I had to do was call to get pick up a loaner car with no hassle. When my car was being worked on and I needed to get around. All I had to do was call to get pick up a loaner car with no hassle. More

AWESOME I brought my car from them back in 2000 and have been sold ever since. Receiving service since Oct 2000! Integrity is Incredible! Car Maintenance/Rep I brought my car from them back in 2000 and have been sold ever since. Receiving service since Oct 2000! Integrity is Incredible! Car Maintenance/Repairs are Impeccable!! My Car is almost 300k miles and it still Working & looking Good!! More

Happy Customer I took my vehicle in for routine maintenance and a repair; they were quick and efficient. I was very pleased by the level of their professionalism and I took my vehicle in for routine maintenance and a repair; they were quick and efficient. I was very pleased by the level of their professionalism and high quality work that was performed on my vehicle. The lobby area is really nice, and very neat. They also offer refreshments while you wait. I always have a great experience when I go there and feel valued as a customer. Thank you, Lani! More

Service Department Lani's customer service is superb and he is always professional, taking the extra steps to ensure my needs are met. While I'm waiting to have my car s Lani's customer service is superb and he is always professional, taking the extra steps to ensure my needs are met. While I'm waiting to have my car serviced I enjoy the snacks, TV and the time to catch up on emails or read a magazine. More