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J.B.A. INFINITI of Ellicott City - Service Center

Ellicott City, MD

4.9
91 Reviews

91 Reviews of J.B.A. INFINITI of Ellicott City - Service Center

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August 30, 2021

Everyone is extremely pleasant. Staff seems to enjoy their jobs. JR always provides a verbal assessment of my car which is always good for me. More

by jeanettewilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR
April 27, 2020

Amazing service experience Great service experience the staff was very friendly. The waiting room waiting room was very nice and cozy. The car wash was amazing i felt like they More

by Jlafavors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 13, 2020

awesome experience they went out of their way from the time I entered the dealership. the facility is clean with great amenities .The car was cleaned inside and out...WO More

by D_GREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2018

Always Professional and Great Customer Service! My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Gu More

by Lash1130
Recommend Dealer
Yes
Employees Worked With
Other Employees : Deion, not certain of the spelling. Nice customer service
May 26, 2018

Service was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were ava More

by Fran1908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 23, 2018

Extremely Stingy with Loaners Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely st More

by combatfrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JR
May 23, 2018

Best service around Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. More

by Whocares18!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018

Efficient and Friendly My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the ca More

by khinmaungu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018

Service in general The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to More

by M2slow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky thomson, others , Terence Abraham
May 14, 2018

Always a friendly experience at JBA I have been very satisfied with my service experience at jba and I would highly recommend jba to my friends and family for their next purchase More

by Infinitiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron
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