J.B.A. INFINITI of Ellicott City - Service Center

Everyone is extremely pleasant. Staff seems to enjoy their jobs. JR always provides a verbal assessment of my car which is always good for me. their jobs. JR always provides a verbal assessment of my car which is always good for me. More

Amazing service experience Great service experience the staff was very friendly. The waiting room waiting room was very nice and cozy. The car wash was amazing i felt like they Great service experience the staff was very friendly. The waiting room waiting room was very nice and cozy. The car wash was amazing i felt like they went above and beyond on cleaning the car More

awesome experience they went out of their way from the time I entered the dealership. the facility is clean with great amenities .The car was cleaned inside and out...WO they went out of their way from the time I entered the dealership. the facility is clean with great amenities .The car was cleaned inside and out...WOW!! More

Always Professional and Great Customer Service! My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Gu My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Guys! More

Service was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were ava was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were available. I would highly recommend this dealership!!! More

Extremely Stingy with Loaners Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely st Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely stingy with their courtesy vehicles. I spent half a thousand and spent over 3 hours in their waiting room and they STILL wouldn't get me a loaner. Why even have them if you're never going to let your customers use them? BMW dealers let people get courtesy vehicles even for tiny things like oil changes. Been here a couple times for various service things and never once got one of these mythical courtesy vehicles. Service manager is super busy and constantly answers the phone while talking to you. For this price you'd think they could hire a guy to answer the phone for him so he can actually talk to the customers already there. Techs are good. Never had a problem. More

Best service around Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. Byron Smith is simply amazing. More

Efficient and Friendly My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the ca My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the car. Service was prompt and completed quickly. Byron helped with keeping expenses down by suggesting services only necessary, and explained about how to keep the car running great. More

Service in general The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to keep buying cars from there and i highly reccomend people in maryland to buy car from them More

Always a friendly experience at JBA I have been very satisfied with my service experience at jba and I would highly recommend jba to my friends and family for their next purchase I have been very satisfied with my service experience at jba and I would highly recommend jba to my friends and family for their next purchase More