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J.B.A. INFINITI of Ellicott City - Service Center

Ellicott City, MD

4.9
91 Reviews

91 Reviews of J.B.A. INFINITI of Ellicott City - Service Center

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December 01, 2022

The employees are competent proffessionals and are friendly and polite.They take their jobs seriously.They take the time to listen to what you have to say and give suggestions that are in ones best in More

by Mamahawk28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden Lee
October 27, 2022

Fantastic service experience. Byron, my service consultant was exceptionally knowledgeable and attentive to detail as he thoroughly and professionally addressed all of my service c More

by bgainers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

Finished the time it was promised work done correctly and car always washed when finished More

by Pryor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

Very happy with Jr. My service manager add the Vehicle checked out properly and there ARE no problems at this time More

by supercp0282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2022

Friendly, knowledgeable, always willing to help. Byron the Service Rep always helpful and goes the extra mile. More

by Murk
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2022

Service center addressed all my concerns and made all necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you More

by Acannamelajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2021

The Infiniti of Ellicott City Team was very assertive, professional, and very knowledgeable regarding my situation. More

by sweetmecarita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darmon Smalls
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

Fix my car in the servicing done in a timely service was excellent and done in a time we manner More

by goodyman444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J R
December 10, 2021

I brought my 2008 M45X from J B A OF ELLICOTT CITY ,all my service work done on my car since ive owned it has been done at this facility , and always to my satisfaction MR BYRON L SMITH JR has been my s More

by carmanm45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BYRON LSMITH (J R) IS THE BEST
November 25, 2021

Fantastic experience from JR my go to service writer. Super efficient service while treating me like a VIP customer! More

by C. Shin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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