J.B.A. INFINITI of Ellicott City - Service Center

The employees are competent proffessionals and are friendly and polite.They take their jobs seriously.They take the time to listen to what you have to say and give suggestions that are in ones best in friendly and polite.They take their jobs seriously.They take the time to listen to what you have to say and give suggestions that are in ones best interest . More

Fantastic service experience. Byron, my service consultant was exceptionally knowledgeable and attentive to detail as he thoroughly and professionally addressed all of my service c Byron, my service consultant was exceptionally knowledgeable and attentive to detail as he thoroughly and professionally addressed all of my service concerns. More

Finished the time it was promised work done correctly and car always washed when finished car always washed when finished More

Very happy with Jr. My service manager add the Vehicle checked out properly and there ARE no problems at this time My service manager add the Vehicle checked out properly and there ARE no problems at this time More

Friendly, knowledgeable, always willing to help. Byron the Service Rep always helpful and goes the extra mile. Byron the Service Rep always helpful and goes the extra mile. More

Service center addressed all my concerns and made all necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you More

The Infiniti of Ellicott City Team was very assertive, professional, and very knowledgeable regarding my situation. professional, and very knowledgeable regarding my situation. More

Fix my car in the servicing done in a timely service was excellent and done in a time we manner excellent and done in a time we manner More

I brought my 2008 M45X from J B A OF ELLICOTT CITY ,all my service work done on my car since ive owned it has been done at this facility , and always to my satisfaction MR BYRON L SMITH JR has been my s my service work done on my car since ive owned it has been done at this facility , and always to my satisfaction MR BYRON L SMITH JR has been my service consultant and go to guy ,he always takes care of all my service needs in a professional and concerning manner. He has never let me down he always get the job done right at a reasonable price he always explains all repairs in a detailed and in a way that's lets you understand what is going on HE IS THE BEST. also all the cashers are very polite always greeting you with good morning or evening what ever the case may be , the cleaning lady is always very hard at work i can see why the setting room is always very clean and stacked with refreshments and coffee if you want any ,my car is always washed and cleaned after each service ,All the people work there always greet you in a friendly manner as they go about there jobs, this what keeps me coming back ,J R and all of the above will keep me coming back for all my service needs, P.S HAPPY HOLIDAY TO THE J B A INFINITI FAMILY AND GOD BLESS. More

Fantastic experience from JR my go to service writer. Super efficient service while treating me like a VIP customer! Super efficient service while treating me like a VIP customer! More