Back

J.B.A. INFINITI of Ellicott City - Service Center

Ellicott City, MD

4.9
91 Reviews

91 Reviews of J.B.A. INFINITI of Ellicott City - Service Center

Sort by
February 19, 2024

This is by far the best Infiniti dealership in the Baltimore area and I been to them all. Staff is knowledgeable, polite, and accommodating. More

by Lt. G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

Dealership found several items requiring attention. When I mentioned that I didn't have time for them to be addressed, they didn't pressure me like other dealers have done. More

by pierce8000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Smith Jr.
September 17, 2023

JR at JBA service always keeps my QX60 in top condition. I know that I can get in the vehicle and drive 15 minutes or all the way to California with no worries-- HGL More

by HGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2023

I have been a customer for 20 years and cannot imagine that it is possible to receive better care! JR is always perfect to work with. More

by Jlcarletto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Very courteous staff and prompt service. Everyone was very up to date and knowledgeable about the vehicles. More

by My2kidsonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Customer service was excellent. Friendly and clean environment. I always go to the Ellicott city location. More

by Chocolateshana69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Nothing but positive feedback and good explanation of service rendered Very satisfied with service I would highly recommend your dealership More

by mike.mitchell200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
February 09, 2023

Everything went well. I now have somewhere to take care of my car service needs. More

by sharri1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2023

JBA Infiniti did an their normal excellent job. As usual, I've come to expect only the best from them and they have always delivered. More

by frankdj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who signed me in, J.R. , the technician, the housekeeper, and the admin/sales person.
December 07, 2022

the waiting area was clean and comfortable People in waiting area did practice social distance. More

by sharon.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...