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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.7
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 240 reviews

April 03, 2018

BAIT AND SWITCH. AVOID THESE CRIMINALS . They falsely advertised a vehicle on their website and on the sticker at the shop and tried to sell it citing safety features that did not exist. We More

by Carlover225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug
March 14, 2018

Another Excellent Sales Experience! This is the 3rd truck I've purchased from JBA Infiniti, and the most efficient and customer-friendly sales experience I've had to date! More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Harley and Ricky Thompson
March 13, 2018

Happy Customer I took my vehicle in for routine maintenance and a repair; they were quick and efficient. I was very pleased by the level of their professionalism and More

by SAlva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2018

Fantastic sales experience This was one of the best sales experiences I ever had. They were straight forward with the pricing and knowledgeable about the product. The process wa More

by Dante1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Mirabile, Jay Harley, Terence Abraham
March 04, 2018

Best Service Ever This was the best car buying experiences I have ever had,from the time I walked in the door until I left with my new car. The entire staff from sales More

by PHHD2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harley
March 02, 2018

Service Department Lani's customer service is superb and he is always professional, taking the extra steps to ensure my needs are met. While I'm waiting to have my car s More

by Moni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2018

Time Consuming I have been to other dealerships and it took forever, this time everything was well put together and the salesman valued my time also compassionate to More

by Benz...dorthea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harley
February 16, 2018

Always attentive, very knowledgeable about the vehicles This is my 2nd lease and my dealer Jay Harley was always a pleasure to work with. He helps me thru step by step. Always attentive to my needs and stra More

by MsH2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harley
February 16, 2018

Excellent service Lani in service was excellent. He had a rental car for my usage while my car was being serviced. He kept in touch with me about my vehicle and it was More

by Infiniti Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys that take your car as soon as you pull was very respectful and pleasant
January 31, 2018

Excellent I just purchased my second car from JBA infinite Ellicott city. The atmosphere and customer service is really wonderful. Everyone from sales to servic More

by football
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harley
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