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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.7
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 240 reviews

May 14, 2018

Always a friendly experience at JBA I have been very satisfied with my service experience at jba and I would highly recommend jba to my friends and family for their next purchase More

by Infinitiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron
May 13, 2018

Great fast service Byron is always extremely helpful. The service is great and always quick. Great at explaining all service and issues with the vehicle. Would highly More

by Brhodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2018

Wonderful Service Byron Smith AKA JR Is A Wonderful Advisor He Recommends What Needs To Be Done He Looks Out For You & He Makes Sure You Are In Good Hands I’ve Been Com More

by Bryant2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2018

Awesome Service Byron was awesome. He took the time to explain everything and recognized that there were 3 recalls on my vehicle. He noticed that I was under a time c More

by Wlbush718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2018

JR Rocks I bought my car at JBA Infiniti in 2010. All of my service has been handled at JBA and all of it by Byron "JR" Smith. After all these years, I can c More

by Roblp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken the service manager
April 24, 2018

Clean and professional Excellent customer service from sales to the service department. I have been going to this dealership for 9 years now and wouldn’t go anywhere else. I More

by Shelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2018

Excellent staff Excellent customer service. Te entire staff in the Sevice Dept were very friendly, helpful and very professional would highly recommend to all my frie More

by Catina902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2018

Great experience Byron was great. He called to let me know that I needed new brake pads for my front and my belt was dry rotted and needed to be replaced. More

by Pan84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2018

Extremely helpful When my car was being worked on and I needed to get around. All I had to do was call to get pick up a loaner car with no hassle. More

by Quell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2018

AWESOME I brought my car from them back in 2000 and have been sold ever since. Receiving service since Oct 2000! Integrity is Incredible! Car Maintenance/Rep More

by FiniColeman2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene & Tonya
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