Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
J.B.A. INFINITI of Ellicott City
Ellicott City, MD
0 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 239 reviews
July 01, 2019
2018 Nissan Murano Justin went up and beyond with us during the whole time we were there buying my Murano. Very knowledgeable and no pressure. He sure knew what he was Justin went up and beyond with us during the whole time we were there buying my Murano. Very knowledgeable and no pressure. He sure knew what he was talking about and kind. Most intelligent person i ever dealt with buying a car. I was looking for this car for weeks all over PA and MD (I'm from up in York Co, PA) Love my Murano. More
by Koalabay08
Employees Worked With
Helpful February 16, 2019
Pre-owned purchace We had Justin and he was a fabulous sales man. Very straightforward, showed us everything we wanted to see and discussed options. Very low pressure sa We had Justin and he was a fabulous sales man. Very straightforward, showed us everything we wanted to see and discussed options. Very low pressure sale, and had a great time buying car. Usually dread car buying and this was a fantastic experience. More
by Mae082391
Employees Worked With
June 02, 2018
Always Professional and Great Customer Service! My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Gu My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Guys! More
by Lash1130
Employees Worked With
Other Employees :
Deion, not certain of the spelling. Nice customer service
May 26, 2018
Service was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were ava was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were available. I would highly recommend this dealership!!! More
by Fran1908
Employees Worked With
May 23, 2018
Extremely Stingy with Loaners Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely st Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely stingy with their courtesy vehicles. I spent half a thousand and spent over 3 hours in their waiting room and they STILL wouldn't get me a loaner. Why even have them if you're never going to let your customers use them? BMW dealers let people get courtesy vehicles even for tiny things like oil changes. Been here a couple times for various service things and never once got one of these mythical courtesy vehicles. Service manager is super busy and constantly answers the phone while talking to you. For this price you'd think they could hire a guy to answer the phone for him so he can actually talk to the customers already there. Techs are good. Never had a problem. More
by combatfrog
Employees Worked With
JR
May 23, 2018
Best service around Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. Byron Smith is simply amazing. More
by Whocares18!
May 23, 2018
A+ Car Buying Experience Ray was great! We had two small children and had no choice but to bring them into the dealership. Ray handled our car buying experience with professio Ray was great! We had two small children and had no choice but to bring them into the dealership. Ray handled our car buying experience with professionalism and character. All of the staff were great to deal with and we appreciate the willingness to accommodate us with our children there. I will recommend J.B.A. Infiniti to anyone looking to buy a new car that wants a hassle free, pleasurable car buying experience. More
by Scottshooter
May 18, 2018
Efficient and Friendly My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the ca My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the car. Service was prompt and completed quickly. Byron helped with keeping expenses down by suggesting services only necessary, and explained about how to keep the car running great. More
by khinmaungu
Employees Worked With
May 14, 2018
Service in general The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to keep buying cars from there and i highly reccomend people in maryland to buy car from them More
by M2slow
May 14, 2018
Always a friendly experience at JBA I have been very satisfied with my service experience at jba and I would highly recommend jba to my friends and family for their next purchase I have been very satisfied with my service experience at jba and I would highly recommend jba to my friends and family for their next purchase More
by Infinitiman
