J.B.A. INFINITI of Ellicott City

A Great Buying Experience From the moment I walked into the show room I was met with friendly personnel who guided me to Justin. I told Justin what I was looking for and he gav From the moment I walked into the show room I was met with friendly personnel who guided me to Justin. I told Justin what I was looking for and he gave me options to consider. When we worked on the price point we finely settled on something I could live with. The SUV was at another location and Justin worked to get the SUV to us quickly. Paperwork process was performed in a reasonable amount time, Met with the Finance Director and we signed the paperwork. Now a proud owner of a QX80. NOTE: This is the third vehicle we purchased from JBA Infiniti Ellicott City. Each experience was great. In this case Justin was great to work with and provided a level of comfort and trust - looking out for me while making a sale. I felt comfortable about the whole process and people involved. Will do this again when it's time. More

2018 Nissan Murano Justin went up and beyond with us during the whole time we were there buying my Murano. Very knowledgeable and no pressure. He sure knew what he was Justin went up and beyond with us during the whole time we were there buying my Murano. Very knowledgeable and no pressure. He sure knew what he was talking about and kind. Most intelligent person i ever dealt with buying a car. I was looking for this car for weeks all over PA and MD (I'm from up in York Co, PA) Love my Murano. More

Always Professional and Great Customer Service! My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Gu My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Guys! More

Service was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were ava was excellent and the staff was extremely friendly and helpful!!! The car was washed. The waiting room was comfortable , and refreshments were available. I would highly recommend this dealership!!! More

Extremely Stingy with Loaners Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely st Prices are high even by Infiniti dealer standards but you somewhat expect that going to the dealer. Biggest problem here is that they are extremely stingy with their courtesy vehicles. I spent half a thousand and spent over 3 hours in their waiting room and they STILL wouldn't get me a loaner. Why even have them if you're never going to let your customers use them? BMW dealers let people get courtesy vehicles even for tiny things like oil changes. Been here a couple times for various service things and never once got one of these mythical courtesy vehicles. Service manager is super busy and constantly answers the phone while talking to you. For this price you'd think they could hire a guy to answer the phone for him so he can actually talk to the customers already there. Techs are good. Never had a problem. More

Best service around Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. Perfectly trained professionals- always looking to help and give you the best deal. Honest and thorough. Better service than Mercedes of Catonsville. Byron Smith is simply amazing. More

A+ Car Buying Experience Ray was great! We had two small children and had no choice but to bring them into the dealership. Ray handled our car buying experience with professio Ray was great! We had two small children and had no choice but to bring them into the dealership. Ray handled our car buying experience with professionalism and character. All of the staff were great to deal with and we appreciate the willingness to accommodate us with our children there. I will recommend J.B.A. Infiniti to anyone looking to buy a new car that wants a hassle free, pleasurable car buying experience. More

Efficient and Friendly My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the ca My service person, Byron Smith, was very friendly and knowledgeable. He keeps interest in his clients, and remembers me as soon as I got out of the car. Service was prompt and completed quickly. Byron helped with keeping expenses down by suggesting services only necessary, and explained about how to keep the car running great. More

Service in general The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to The service was amazing and two thumbs up!!! Although i didnt have enough budget to fix the car, they took care of it very generously, would love to keep buying cars from there and i highly reccomend people in maryland to buy car from them More