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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.7
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 240 reviews

September 15, 2021

I went in for a recall… the dealership itself was very clean… everyone was very professional and the whole staff was just on their job… More

by Paulwal77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JB
September 08, 2021

JR is always 100% customer service driven. I am always satisfied with his recommendations and trust him completely My car runs as good today as the day I bought it More

by Marin1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR
September 05, 2021

Honest. Great customer service. Communication was quick, respectful, honest and the team was great. They made this a wonderful process. Phillip and team made what could have been a complicated proce More

by Lkr66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Williams
September 05, 2021

Appreciate the overall professionalism and attention to detail. JR and the team quickly provided an assesmment verbally and online with recommended repairs. But the biggest surpirse of the day was the unad More

by Michael
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Everyone is extremely pleasant. Staff seems to enjoy their jobs. JR always provides a verbal assessment of my car which is always good for me. More

by jeanettewilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR
August 03, 2021

I've been dealing with JBA Infiniti since 2008. This is my 3rd vehicle purchased at JBA Infiniti. More

by rhowell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

Sometimes I stop to see the new models or what is coming in the next year, while waiting for a small repair/car wash. Ray Moore is excellent and knowledgeable and it is a pleasure to work with him...my th More

by agents4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2020

Amazing service experience Great service experience the staff was very friendly. The waiting room waiting room was very nice and cozy. The car wash was amazing i felt like they More

by Jlafavors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 13, 2020

awesome experience they went out of their way from the time I entered the dealership. the facility is clean with great amenities .The car was cleaned inside and out...WO More

by D_GREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2019

Excellent Customer Service I bought a new Infinity from this dealership a QX60--I love it. Ray Moore was my salesman--he was awesome; as well as; the entire team. I would reco More

by tuey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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