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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.7
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 240 reviews

October 27, 2011

Best place to purchase a car in the Baltimore area hands DOWN! I really like the new shop and the service area has a lot of things to keep you busy as you wait for your car to complete service. Oh! D More

by tbpatel5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
July 27, 2011

This is a note that I sent to the sales person after my visit. Hello Richard!!! I want to thank you for taking the time to educate me yesterday. The test drive was amazing! And yes, I was making lov More

by InfinitiMluver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Robbins
June 29, 2011

Best car-buying experience ever!!!!! I'd recommend them to anyone looking for a quality dealership that values its customers. The sales rep, finance manager, and general manager were all extremely helpful. More

by cetmaa6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Robbins, Rick, Ricky Thompson
June 09, 2011

Best service I have ever experienced at any dealer. Brandy the service associated was extremely helpful and displayed exceptional professionalism. I brought my car on a Saturday for a general service b More

by linx90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Person (Brandy)
May 06, 2011

I was very pleased with the service that my husband and I received at JBA Infiniti Ellicott City.The employee that we worked with was Sal Pasta, he was very Friendly and very helpful, We are missing a part t More

by nancyhol28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Pasta, Ricky Thompson, Sal Pasta
May 03, 2011

I had a great experience with JBA and Sal Pasta. Sal was incredibly customer service oriented before and after the sale. They went to great lengths to make sure I was comfortable with the car and understoo More

by jhbalto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Pasta (Sales), Sal Pasta
April 29, 2011

We are still waiting to see if a couple items we requested are available for our used car but have not heard of any updates of anything lately. We do feel the whole team worked with us get the price More

by Kappakrazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S. Pasta, Ricky Thompson, Sal Pasta
April 28, 2011

The dealership makes buying a car a great experience... They let me drive the car too show my parents... They are VERY FRIENDLY and go out of their way to make sure you are happy and that you drive away w More

by lala3127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Pasta, Sal Pasta
April 27, 2011

My experience at JBA Infiniti was the best automobile buying experience ever. My wife and I submitted an online inquiry and received a phone call from Jason (Internet Sales Manager) within minutes of hi More

by mustangfivepto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Richardson, Dennis Burns, Kenny Wilde, Ricky (Finance), Ricky Thompson
Jul 28, 2013 -

mustangfivepto responded

Here I am again, 2 years and 3 months later.................I took my wife's 2011 G37x in for an oil change and left J.B.A. with a 2013 M37x. I cannot say anything about Jason Richardson and the staff at J.B.A. Infiniti that wasn't already said in my first review. The way that we're going, it looks like I'll be submitting another review in late 2015 or early 2016.

April 27, 2011

In the past year, I’ve purchase two Infiniti vehicles with JBA Infiniti in Ellicott City, MD. During my first visit to JBA, I was introduced to Sal Pasta who is a highly professional salesman and has a p More

by cdavis7337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Pasta, Sal Pasta