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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.7
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 240 reviews

August 09, 2012

JBA was fine on this transaction. Nothing outstanding. There were some e-mails where the salesperson called me by the wrong name. Overall, it seemed to take a bit longer than necessary to get the paperwo More

by wlpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 08, 2012

Great dealership. I have bought 3 cars and will continue to be a loyal customer? The service here is first class all the way. The dealership does its best to solve your problems. More

by Cjenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Robbins
August 08, 2012

I must say, I visit car dealers at least once each year. The Sales Team and Management Team at JBA are truly exceptional. They did not try to skimp on my trade in price, they gave me a great deal on my new More

by gschmidt8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Maysek
April 08, 2012

We've had the pleasure of working with JR twice now and both times, he has been very professional and courteous. It's a service job so no matter what there is a wait but when JR said the car would be done More

by infinitiEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR - service consultant
March 29, 2012

I recently purchased a used G coupe from JBA Infiniti in Ellicott City MD. My experience all around was truly exceptional. I thoroughly researched the type of vehicle I wanted to purchase 2 weeks prior to s More

by ericaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Carr, Ricky Thompson
February 21, 2012

I met with Rich a year ago while thinking about trading in my FX35 for the QX56. After test driving I realized I preferred the FX35. Rich kept in touch with me and emailed me about specials for a new FX3 More

by mtote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Robbins
January 25, 2012

I was very pleased with my experience at this infiniti dealership. I arrived at about 7 pm on a Wednesday night to look at one particular vehicle. The staff stayed with me till about 10:30pm that night wh More

by Tlnav21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich robbins
January 19, 2012

Ladies & Gentlemen of JBA Infiniti; I Ladies & Gentlemen of JBA Infiniti; I want to thank you for your professionalism & commitment to my satisfaction during my visit to your show More

by raggtopp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich Robbins & Kenny WiIlde
December 22, 2011

Great experience, Rich encouraged me to drive all the models I was interested in. He was also understanding when I switched choices at the last minute. The sales manager was very low pressure and provide More

by infinitecar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Robbins
November 02, 2011

Great team. They did fast work and helped get through the process quickly. They fixed some existing scratches in the car as they indicated they would. More

by scottallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2, Ricky Thompson
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