J.B.A. INFINITI of Ellicott City

This is my second vehicle from JBA. Their new facility is very nice, with more of a true luxury-brand feel. The staff is engaging, and their inventory selection is impressive. is very nice, with more of a true luxury-brand feel. The staff is engaging, and their inventory selection is impressive. More

Everyone went out of their way to get me exactly what I needed. I can not say enough great things about this dealer. I drove 2 hours to get there and did not mind one bit due to their service. I would tell needed. I can not say enough great things about this dealer. I drove 2 hours to get there and did not mind one bit due to their service. I would tell everyone that if you want to buy an Infinity, go to this dealer, you will not be sorry. More

The people are friendly and go out of their way to help you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with th you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with the service! More

By far, this was the best car buying experience I have ever had. If you are buying an Infiniti, do not go anywhere else. I found the entire staff at JBA to be friendly and professional and I was extremely ever had. If you are buying an Infiniti, do not go anywhere else. I found the entire staff at JBA to be friendly and professional and I was extremely pleased with the entire process. More

I initially intended to purchase one vehicle but ended up purchasing two based on the superior level of customer service provided to me. The high level of service did not stop when I left the lot with my veh purchasing two based on the superior level of customer service provided to me. The high level of service did not stop when I left the lot with my vehicles. Rich has been extremely helpful with concerns about both vehicles. He personally delivered the tags for one of my vehicles to my home because the temp tags were about to expire. It is based on his optimal customer service that I feel comfortable giving the dealership high ratings. More

I just wanted to express my appreciation for the EXCEPTIONAL service that I received at JBA Infiniti. My overall experience at JBA with the purchase of my car was very impressionable as a new cust EXCEPTIONAL service that I received at JBA Infiniti. My overall experience at JBA with the purchase of my car was very impressionable as a new customer. While this was not my first car purchase, I can say this was the best car buying experience ever. I appreciate Norma's overall decorum and patience with demonstrating the features of the car, as well her courteous manner in following up with me after the sale. Ricky's professionalism and business savvy with executing the sale are definitely worth mentioning. I would also like to express my gratitude to those who stepped in to assist when Norma or Ricky were temporarily unavailable. (Teamwork at its best.) I value that the process was not arduous and I did not have to spend unnecessary time at the dealer. The follow-up from the JBA Infiniti team after the sale will go a long way. More

My sales and service experience has been the best till date of all the car dealerships I've been to. I've not experienced the pressure tactics which are common among the car sales/service personnel in oth date of all the car dealerships I've been to. I've not experienced the pressure tactics which are common among the car sales/service personnel in other dealerships. More

Paige and Ricky were very helpful, friendly and enthusiastic throughout this whole process. They offered me a great deal, and made the whole car buying process easy and hassle free. Would recommend enthusiastic throughout this whole process. They offered me a great deal, and made the whole car buying process easy and hassle free. Would recommend them to anyone else looking to buy a car. More

The salesperson was excellent in all factors. I did have a feeling of being belittled by one of the persons on the front desk. I dropped a paper off for Mr. Carr and the indivual read it and determined it a feeling of being belittled by one of the persons on the front desk. I dropped a paper off for Mr. Carr and the indivual read it and determined it was not important and I had to insist that he give the information to Mr. Carr. Later, that week when I returned the same rude person made a comment that I could not hear but see him turn to another person on the desk and that person smirked along with the subject of this paragraph. Upon entering I sat in the customer section and waited for Mr. Carr. I will not return as the car was for my wife not me. I have two so I am fine. More

I had researched the car and lease price I was looking for very well and was told that the dealership can match what any other dealership can. After being told later on that the lowest price cannot be mat for very well and was told that the dealership can match what any other dealership can. After being told later on that the lowest price cannot be matched, I was given price and term options. When I agreed and came in to purchase the car the price seemed higher and I was told that this car had a price increase.I also chose a 39 month lease vs. an 18 month lease which was on promotion, because I was told the 39 month lease was less. Five days after my purchase I was told by the dealership that I was previously inquiring that they can give me the same care for significantly less. Additionally, the lease term for an 18 month lease was much less than that of a 39 month - the opposite of what you told me. When I inquired about trying to make some type of accomodation to recognize the other dealerships price, the response was full of excuses that the price increase of the car I got was not realized at the time of sale. That was not true as I explained above. In addition, when attempting to make a gesture of courtesy, I was offered free maintenance service, which was of no value to me. I felt that this was a way to just get around the situation and not being straightforward. In addition, the dealership purchased my car. Firstly, I was offered $200 over the Carmax appraisal by the other Infiniti dealership. I assumed taht this dealership would do the same, however when I asked I was told that the only the actual Carmax appraisal amount would be given. I was told that it would take approximately 7-10 days to receive my check. This transaction was not a trade-in, and I gave a clear title at the time of sale. This should have been no different than the sale of any vehicle anywhere in which case you should have made payment at the time you took my car. I then did not receive my check for 20 days, only after I had to call to inquire what had happened to it. More