J.B.A. INFINITI of Ellicott City

Rich was extremely helpful in the buying process. I came into the dealership after researching extensively the exact vehicle I was looking to purchase. After test driving the vehicle itself RIch provided me into the dealership after researching extensively the exact vehicle I was looking to purchase. After test driving the vehicle itself RIch provided me with all the information I needed and we proceeded to make a low pressure and painless deal. Very thankful for his knowledge and help during this process! More

We had a beautiful experience working with Rich, he is so patience and thorough explaining everything in detail he is a special person and need more salemen like Rich, he has our highest recommendation. Kee patience and thorough explaining everything in detail he is a special person and need more salemen like Rich, he has our highest recommendation. Keep up the outstanding service to the public. Thank You Lee & Amelia Miller More

Rich and Terrance were great to deal with. An overall great experience at JBA Infiniti in Ellicott City. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle great experience at JBA Infiniti in Ellicott City. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle More

Rich was a great individual to work with who adressed my concens directly and was willing to work with me to solve them. I coordinated with Jason as I was referred from a website, and this was very easy an concens directly and was willing to work with me to solve them. I coordinated with Jason as I was referred from a website, and this was very easy and professional. I would return to the dealership again. More

Rich was extremely knowledgeable about the car we were interested in (G37 Sport),and the whole dealership was very friendly and welcoming. When we came in for our second and final test drive prior to dec interested in (G37 Sport),and the whole dealership was very friendly and welcoming. When we came in for our second and final test drive prior to deciding on the car, we ended up driving away in a new G37xS. We had not planned to move so quickly, but Rich and the rest of the staff made it very easy and troublefree to do so. The negotiating of price was very forthright, and the trade-in, new car registration, and other paperwork was done quickly and easily. More

This was absolutely the greatest car buying experience I have ever had! I found the car with the right color and option on their website, this was past 8 pm. Almost 8:30 I e-mailed JBA Infinity and asking w have ever had! I found the car with the right color and option on their website, this was past 8 pm. Almost 8:30 I e-mailed JBA Infinity and asking what would be the best number they could give for 24-month lease with no money down. At 8:37 Ricky Thompson, the sales manager e-mailed me the number with only first payment out of pocket expense. The next day I asked him to e-mail me the Lease Worksheet. Upon examining the figures with my wife, we accepted and made a deposit and told Ricky we will drive 4 plus hours to pick up the car the next day. From the moment we walked in the door, we were treated like VIP by Tyrone Carr, who was great at showing us the car and answering all our questions. We took a test drive while he went over all of the details about the car. Tyrone was a pleasure to work with, he even helped us and drove our rent a car to Enterprise to try to turn it in. John Doherty in finance was fast, courteous, not at all pushy, professional and respectful. We left the dealership with a great deal on a great car. Overall, it was an excellent experience. I would highly recommend this dealer to anyone and you will not be disappointed. I am looking forward in the next two years to deal with them again. More

I purchased a CPO vehicle from Rich, and he was a pleasure to deal with. Complete no-pressure attitude and he got me a decent price for my trade-in, but more importantly, he was extremely cordial an pleasure to deal with. Complete no-pressure attitude and he got me a decent price for my trade-in, but more importantly, he was extremely cordial and friendly throughout the entire process. Moreover, there were a few things I wasn't completely happy with after purchasing the car and taking it home, and Rich coordinated getting everything perfect for me which I really appreciated. Resulting from that, my limited interaction with the service department was also positive, and I got a new loaner vehicle while mine was out of commission. Overall, I'd recommend the dealership as it seemed pleasant enough, but Rich in particular made this a very enjoyable experience. More

Aaron Collins was by far the best auto salesperson that I have dealt with in quite a while and I am not a easy sale. He ALWAYS followed up and did what he said he was going to do. No hidden agenda just plain have dealt with in quite a while and I am not a easy sale. He ALWAYS followed up and did what he said he was going to do. No hidden agenda just plain straight up honest business. He was knowledgeable about the car and answered all of my questions. All car sales people should follow this young man's example on how to treat customers who potentially end up spending quite a bit of money. J.B.A. Infiniti is fortunate to have him. My purchase was a certified M35 and I will not only recommend potential clients but plan on returning for the Mrs. Also John Doherty the finance director is a great guy. He will do his best to beat even your credit union rates! More

What a pleasant experience! From the moment I arrived at the dealership Rich Robbins was there to thoughtfully guide me with my purchase with absolutely no pressure. He had carefully read my email with my the dealership Rich Robbins was there to thoughtfully guide me with my purchase with absolutely no pressure. He had carefully read my email with my requirements for a car and had the cars ready to show me. I immediately felt comfortable and was able to make a decision. He answered all my questions and when I wanted to take a day to decide, he gave me his cell phone number to call if I had any questions (and I did!) He had all the answers to my questions and once I decided I would come in to buy the car -- Hurricane Sandy delayed the process by two days, he met me outside, handed my loaner car over to the service department and had me in my new car in under 2 hours. I appreciated the time he spent programming my phone, keys and showing me the features in the car and he says I can call if I have any other questions. Between the excellent service I receive from the service department (shout out to Byron "JR" Smith and the service I received from Rich Robbins, you can bet I will keep coming back to JBA Infiniti. More

Our salesman, Rich, was extremely supportive and customer centric. When we explained our needs, he quickly adapted and found us the car that we wanted. He anticipated a missing part on the car and ordered centric. When we explained our needs, he quickly adapted and found us the car that we wanted. He anticipated a missing part on the car and ordered it in advance. We very much appreciated Rich's recognition that our time was valuable. Only area of improvement: We requested a 1%/2% price break off the online list price of the vehicle and we did not get it. However we believed the EX35 to be a great value so we bought at list. However getting something (anything) would have been a better conclusion and resulted in perfect customer satisfaction. PS: He made it up for us on an order of new floor mats and gave us a bit of a discount. So I guess he is OK after all. Thank you and we plan to buy at JBA again. More