J.B.A. INFINITI of Ellicott City

Great Service Experience All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Veh All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Vehicle is returned washed and very clean inside and out. Waiting area is very comfortable. Highly recommend JBA Infiniti. More

Great visit My Service Consultant, Byron Smith is very professional. He checked for recalls and completed the recalls. The cost of duplicate key is too expensive. My Service Consultant, Byron Smith is very professional. He checked for recalls and completed the recalls. The cost of duplicate key is too expensive. I anticipate my vehicle being washed when picking up but it was not done. That is not the tradition l experienced and enjoyed before. More

Great oil change experience Byron (aka JR) was able to fit me in for an oil change service without having made a prior appointment on a weekend. The service was completed quickl Byron (aka JR) was able to fit me in for an oil change service without having made a prior appointment on a weekend. The service was completed quickly at a reasonable price. The car was washed as usual and the waiting room was very comfortable. Very satisfied! More

Awesome service and experience! JBA Infiniti's customer service is above expectations! Scheduling and customer service are 5 stars! The staff is friendly and strives to make the exp JBA Infiniti's customer service is above expectations! Scheduling and customer service are 5 stars! The staff is friendly and strives to make the experience a pleasant one. More

JBA Serviec Rocks I've owned 4 Infiniti's over the past 20 years and JBA has serviced them all. They deliver quality service at competitive prices and provide customers I've owned 4 Infiniti's over the past 20 years and JBA has serviced them all. They deliver quality service at competitive prices and provide customers with a comfortable waiting area. What differentiates them for me is the fact that so many of their staff have been there for years. If they were not being treated well I doubt they would have stuck around. Happy employees deliver better service. That enabled us to develop customer relationships. It refreshing to enjoy the level of customer service people like Ann, Kenny, J.R. and Edward have delivered through the years. JBA is a pleasure to do business with, They have quality employees and have gotten the job done correctly the first time everytime I've had to visit them for maintenace or repair. More

Customer Service I've been taking my Infiniti G35 to JBA since I purchased it as a used car from them over five years ago. Most of the time, my service appointments ha I've been taking my Infiniti G35 to JBA since I purchased it as a used car from them over five years ago. Most of the time, my service appointments have been handled by Byron Smith, better known as "JR", who has proven to be one of the best service people I have ever encountered. He seems to genuinely care about you and your car and he almost makes getting your car serviced a pleasure. The facilities at JBA are always clean and the waiting area, is brightly lit and always has edibles of some sort to snack upon. Kudos to JBA and JR. More

Happy with G 37 AWD Sedan 2012 one year later I waited almost a year to write this review, I wanted to see how this preowned car with 29,000 miles and one year old performed a year later. So far n I waited almost a year to write this review, I wanted to see how this preowned car with 29,000 miles and one year old performed a year later. So far no problems, it's been a good car, a little high on gas, getting 23-24 mpg highway. Rides nice, acceleration kicks in like lightening around 30 mph. My 2002 BMW 330 had faster initial acceleration and a smother transmission, but it was ridiculously expensive to maintain and became very unreliable. So after test driving the Lexus G 350 AWD and the Acura TL 6 speed sports sedan, I am very happy with this car. It is as close as you can get to the ride and feel of a BMW. More

I went there to buy a car and met a salesman named James Taylor. He was polite, knowledgable, courteous and professional. Mr Taylor made my buying experience as smooth as possible and an easy transaction. I Taylor. He was polite, knowledgable, courteous and professional. Mr Taylor made my buying experience as smooth as possible and an easy transaction. I would recommend him to everyone I know. More

I would like to express my sales and service experience with JBA Infiniti in Maryland. I have had the pleasure of purchasing 2 vehicles from this particular dealership. From the time you walk in the door t with JBA Infiniti in Maryland. I have had the pleasure of purchasing 2 vehicles from this particular dealership. From the time you walk in the door they make you feel very welcome, whether you are buying or just browsing. Tyrone Carr, my sales expert, took the time to take me on 3 tests drives until I was satisfied with the vehicle I was considering buying. My last purchase was a 2012 FX-35 Limited Edition. Throughout the transaction there was no pressure sale and was given plenty of time to make my own decision. JBA strives on delivering not only quality vehicles but top-notched customer service. They take time with you explaining all the services they have to offer from their sales department to their service department reassuring no matter whatever issue arise, they are there to give you total satisfaction with your new purchase. My service expert, Byron Smith, take time to make sure my vehicle is always up on its scheduled maintenance and is always on top of any questions or problems I may have. And I have to give recognition to their carwash team, Justin, who takes much pride is detailing my vehicle every time I bring it in for service or in for "just a car wash". Daniel Matysek, the general manager, has in my opinion the best Infiniti dealership when it comes to customer service, and I will continue to send customers to him. Keep up the good work!! More