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J.B.A. INFINITI of Ellicott City
Ellicott City, MD
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 240 reviews
September 16, 2016
Had a wonderful, easy experience and even got a great deal! I inquired about an infiniti online and Steve Weissberg at JBA did everything he could to make the deal happen, and it did! They had everything ready I inquired about an infiniti online and Steve Weissberg at JBA did everything he could to make the deal happen, and it did! They had everything ready and waiting for us when we arrived and the experience went very smoothly. More
by Kelly Ring
Employees Worked With
Steve Weissberg
September 15, 2016
Best place to get a car. I would recommend this dealership to everyone. Huge inventory, great customer service, best service ever. Affordable prices and great discounts. Grea I would recommend this dealership to everyone. Huge inventory, great customer service, best service ever. Affordable prices and great discounts. Great team and they know what they are doing, everything is done in decency and in order very fast. Thanks a lot to Vince Cowan, Jason Scarlett and Martin Ervin. More
by JAVOKHIR BUZRUKOV
Employees Worked With
Martin Ervin, Jason Scarlett, Vince Cowan
August 30, 2016
Pleasant, stress-free experience. Steve W. and the service team are top-notch friendly, knowledgeable, and professional people to work with. This is my second Infiniti and I know I ca Steve W. and the service team are top-notch friendly, knowledgeable, and professional people to work with. This is my second Infiniti and I know I can recommend this dealership to my friends with confidence. Very satisfied with my purchase and feel I paid a fair price. More
by Michelle Moyer
Employees Worked With
Steve Weissberg
July 25, 2016
Perfect experience Oh it was a great service I'll come again bring a friend . Ask for Harley and terelle . They always make sure I am taken care of Oh it was a great service I'll come again bring a friend . Ask for Harley and terelle . They always make sure I am taken care of More
by Williamj0831
Employees Worked With
Ken kessner , Terelle Johnson, Jay Harley
July 15, 2016
Worst experience ever The first time buying a car from a dealership and it is the worst experience ever.. I will never recommend anyone to this dealership.. Nor I will neve The first time buying a car from a dealership and it is the worst experience ever.. I will never recommend anyone to this dealership.. Nor I will never buy a car to them.. More
by Jalloh
Employees Worked With
Terelle Johnson, Doug Stadler
July 11, 2016
Colorado to Maryland to get the right Infiniti! Doug treated me great from the time he found out that I really wanted to buy the car I found at JBA. My adult son and I flew into BWI from Denver wher Doug treated me great from the time he found out that I really wanted to buy the car I found at JBA. My adult son and I flew into BWI from Denver where Doug picked us up, took us shopping for a cooler to keep water and soft drinks cold on our trip home. Then he took us to the dealership. While I was taking care of the finance side of the deal, he took my new car out to fill the gas tank for me. We had a tight time frame and needed to be back in Colorado on the 4th day of our trip. We had a great road trip in the finest vehicle I have ever owned! Dave Seitenbach Greeley, Colorado More
by davseit
Employees Worked With
Jason Scarlett, Doug Stadler
June 01, 2016
Incredibly straight forward and pleasant This is the best car buying experience I've ever encountered. I didn't even intend on buying when I went to test drive and Doug Stadler and the JBA In This is the best car buying experience I've ever encountered. I didn't even intend on buying when I went to test drive and Doug Stadler and the JBA Infiniti team sold me almost immediately. It took a little longer than I expected because there literally droves of customers, but I suppose that speaks to the quality of service. All in all, it was quick, painless and I love my car. Huge thanks to Doug Stadler and Terence Abraham. More
by iamthanos
Employees Worked With
Terence Abraham
May 07, 2016
Awesome experience I could not be happier with the team over at JBA. Top to bottom best of the best. I did a lot of research on many different vehicles and decided on th I could not be happier with the team over at JBA. Top to bottom best of the best. I did a lot of research on many different vehicles and decided on the QX60 because of the JBA team. I made the right decision. Absolutely fantastic!!! More
by Jason Patrick Evans
Employees Worked With
Steve Weissberg
April 28, 2016
Customer Service Initially I had a bad car buying experience, but speaking with Steve helped ease my concerns about my purchase from JBA Infiniti in Ellicott City, MD. Initially I had a bad car buying experience, but speaking with Steve helped ease my concerns about my purchase from JBA Infiniti in Ellicott City, MD. More
by Janelle
Employees Worked With
Steve Weissberg
April 08, 2016
If you keep deleting my review, I will keep posting. If you keep deleting - I will keep writing. That's not an issue. I refuse to not let the world know how horrible this place is. I bought a car from Ha If you keep deleting - I will keep writing. That's not an issue. I refuse to not let the world know how horrible this place is. I bought a car from Harley who was my sales agent, will treat you like trash after you purchase a car from him. After 2 months, my car needed new rotors and they claim it passed "MD inspection." Honestly, that isn't even a selling tool and don't let them use it as a selling tool. They tried to say it could be because of my driving. I worked on vehicles for a long time and, by the way my rotors looked, it was already bad when I purchased in. They refuse to work with me and said to call back and speak to a manager. I asked for the manager to call me and get a response of "He's busy so you need to just keep calling." If my business and customer service was important enough, he would have found the time to call. Anyways, don't purchase from here unless you want new rotors within two months. :) Again, JBA - if you want to delete this review to save your star reviews, go right ahead. I will keep posting. Everyone deserves to be treated right as customers and you don't do that. More
by Bking1117
Employees Worked With
Harley
