J.B.A. INFINITI of Ellicott City

perfect. JR is an amazing manager in service dept. quick appointment . excellent service . Thanks to JR...he was very helpfull in all aspect I had no issues every time I visit. Thanks again. quick appointment . excellent service . Thanks to JR...he was very helpfull in all aspect I had no issues every time I visit. Thanks again. Dr N Badro More

Great I had a great experience. Everyone was extremely knowledgeable, helpful and pleasant. They were very patient with me and my children as well. Would I had a great experience. Everyone was extremely knowledgeable, helpful and pleasant. They were very patient with me and my children as well. Would definitely recommend this dealer to anyone. More

Great experience The sales and finance staff provided a great car buying experience as well as the best price. The process was friendly and didn't take much time. It The sales and finance staff provided a great car buying experience as well as the best price. The process was friendly and didn't take much time. It was a friendly and straightforward process. Ray was very pleasent to work with, and spent a couple hours with us for test drives without putting pressure to buy a car. Great dealership! Regards, Aleksey Gasnikov More

No loyalty Active Duty Army here. Was in 2 months communication with a salesman prior from this dealership. Stationed in New Jersey and drove down 160 miles to Active Duty Army here. Was in 2 months communication with a salesman prior from this dealership. Stationed in New Jersey and drove down 160 miles to see about a car here. I LOVE Infiniti and have owned 2. I bought a G35x and bought my previous G37X that I was trading into HERE at JBA. Had a preapproved check for $33600 from Navy Federal Credit Union ready to hand over to them. The car I wanted cost 34194.53. A difference of $594.93 and they told me NO. They said it was a no haggle price. No mention of no haggle policy on the internet like Carmax tells you. That's how you support the troops? HAPPY MEMORIAL DAY TO THE FALLEN. I guess they wanted to shoot down a veteran for the holiday. HAPPY MEMORIAL DAY! If it's a no haggle price. Post that on the internet!!!!!!!!!!! More

Fast service, in a classy waiting area and friendly staff The service manager was very professional and knowledgeable. The waiting area is well furnished and has nice ambient environment. The staff are frie The service manager was very professional and knowledgeable. The waiting area is well furnished and has nice ambient environment. The staff are friendly in their dealing. I would recommend JBA service center without reservation. More

Great Experience This was by far our best overall experience working with a dealership. Steve Weissberg and Jason Scarlett were both very helpful throughout the entire This was by far our best overall experience working with a dealership. Steve Weissberg and Jason Scarlett were both very helpful throughout the entire process. More

Awful Went to see a used car there. The sales manager treated me like he is the king and I have the honor of buying from them. Did not offer me an extra cha Went to see a used car there. The sales manager treated me like he is the king and I have the honor of buying from them. Did not offer me an extra chair while my wife was sitting and I was standing. Their price was over the value and I came out to consult with my family in private , an hour later when I called, they said that the car is sold , they did not honor my under negotiation situation. I never told them that I do not want he car. Apparently it is first come first serve does not have any place there. Anyway, expect to be treated unfriendly there. More

A+++ customer service I can't say enough positive things about jbainfiniti and everyone on their staff. I've been getting my car service and buying cars from them for the I can't say enough positive things about jbainfiniti and everyone on their staff. I've been getting my car service and buying cars from them for the past 12 years and I've never once went in and felt like I wasn't the owner. Steve Weissberg is the best car salesman I've ever had the pleasure of dealing with, he always goes above and beyond to get you the best deal as if it were him making the purchase. If you're looking for a car he is definitely the man to talk to and will get you the most for your dollar. Steve, JR in the service department and the rest of the staff are the reason I will continue to always do business at jbainfiniti even if it isn't to buy an Infiniti. More

One Bad xxx Car Walked in on a busy day not intending to buy a car. Walked out with an Infiniti Q50 Red Sport. Everything you hope for in car shopping: ease in a tr Walked in on a busy day not intending to buy a car. Walked out with an Infiniti Q50 Red Sport. Everything you hope for in car shopping: ease in a transaction, very efficient and knowledgeable staff, And then driving away in one bad xxx car. More

Great dealership Sales and finance are A 1...recieved a very good finance rate and the customer service was above my expectations. I had all of my concerns addressed b Sales and finance are A 1...recieved a very good finance rate and the customer service was above my expectations. I had all of my concerns addressed by the staff and my purchase was seamless and efficient. More