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J.B.A. INFINITI of Ellicott City
Ellicott City, MD
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 240 reviews
September 06, 2024
My experience with this dealership has been extremely disappointing. I purchased a 2-year-old Toyota SUV with 62,555 miles from them. During the test drive, I noticed a whining noise coming from the tran disappointing. I purchased a 2-year-old Toyota SUV with 62,555 miles from them. During the test drive, I noticed a whining noise coming from the transmission, which I reported to the salesperson Charles. He dismissed my concerns, assuring me that their dealership wouldn’t sell any car with issues, and that their service team had thoroughly checked and cleared it. I relayed the same information to the finance team, Brian, and received the same reassurance. The car came with a 1,000-mile or 30-day warranty from JBA Infinity dealership, and I also bought an extended 3-year warranty that was supposed to be honored at any Toyota dealership nationwide. A few days later, I took the car to a Toyota dealership for an inspection, where they told me they had no knowledge of the extended warranty and would not honor it. I ended up paying out-of-pocket for a diagnostic test, which revealed that the transmission was faulty and needed replacement, costing $8,560. I brought this information back to JBA Infinity, and one of their technicians confirmed the noise was indeed from the transmission. The car was then sent to a nearby Toyota dealership for further inspection. It took me five days of persistent calls and two visits to JBA Infinity’s service department to get an update. They finally confirmed the transmission was defective and decided to use the extended warranty to cover the cost, despite the fact that it is still under their dealership warranty of 1000 miles or 30 days. It has been almost a week since the car has been in the workshop, and I still don’t have a clear timeline for when it will be fixed and returned to me. The management at this dealership is particularly problematic. I spoke with the GM or owner, Philip, over the phone, and he started conversing with someone else in the office while I was explaining my situation. Despite my repeated attempts to get his attention, he didn't answer to any of my question as i felt he is not listening to me rather talking to someone in his office, so I ended the call. Based on this experience, I cannot recommend this dealership due to their poor customer service and questionable business practices. Thanks. More
by Khan
Employees Worked With
February 19, 2024
This is by far the best Infiniti dealership in the Baltimore area and I been to them all. Staff is knowledgeable, polite, and accommodating. Baltimore area and I been to them all. Staff is knowledgeable, polite, and accommodating. More
by Lt. G
Employees Worked With
November 25, 2023
Dealership found several items requiring attention. When I mentioned that I didn't have time for them to be addressed, they didn't pressure me like other dealers have done. When I mentioned that I didn't have time for them to be addressed, they didn't pressure me like other dealers have done. More
by pierce8000
September 17, 2023
JR at JBA service always keeps my QX60 in top condition. I know that I can get in the vehicle and drive 15 minutes or all the way to California with no worries-- HGL I know that I can get in the vehicle and drive 15 minutes or all the way to California with no worries-- HGL More
by HGL
Employees Worked With
June 03, 2023
I have been a customer for 20 years and cannot imagine that it is possible to receive better care! JR is always perfect to work with. that it is possible to receive better care! JR is always perfect to work with. More
by Jlcarletto
Employees Worked With
June 02, 2023
Very courteous staff and prompt service. Everyone was very up to date and knowledgeable about the vehicles. Everyone was very up to date and knowledgeable about the vehicles. More
by My2kidsonly
Employees Worked With
April 08, 2023
Very Professional JR carefully explained the diagnosis of the problem and sourced the parts needed in a timely makor of the problem and sourced the parts needed in a timely makor More
by Maestro
Employees Worked With
March 31, 2023
Customer service was excellent. Friendly and clean environment. I always go to the Ellicott city location. Friendly and clean environment. I always go to the Ellicott city location. More
by Chocolateshana69
Employees Worked With
March 23, 2023
We appreciated the sales team’s efficiency and low key demeanor. We felt they were capable and honest demeanor. We felt they were capable and honest More
by c2e
