J.B.A. Chevrolet - Service Center

Jason was very knowledgeable and customer friendly. He was very willing to answer all our questions and to make himself freely available if we had any questions or concerns. He was very willing to answer all our questions and to make himself freely available if we had any questions or concerns. More

I was updated with what was going regularly. It was nice to be aware of what and how the problem with my vehicle was going to be implemented to fix. The service advisor was exceptional. Very r It was nice to be aware of what and how the problem with my vehicle was going to be implemented to fix. The service advisor was exceptional. Very reassuring to have someone who truly cared about keeping me in the loop. My auto has been fixed. More

Already did this survey and submitted a week ago. Very happy with J.B.A. CHEVROLET. Jason Schaffer and Charles Fessenden were very helpful. Jason did an excellent job and is very helpful salesman, ta Very happy with J.B.A. CHEVROLET. Jason Schaffer and Charles Fessenden were very helpful. Jason did an excellent job and is very helpful salesman, taught me how to use all the electronics in the Colorado. Showed me everywhere in the dealership, service and parts department. Really liked my buying experience there, best and quickest time ever for me. Jason is a great person too. More

The customer service was excellent. He kept us up-to-date with the progress of our vehicle. He kept us up-to-date with the progress of our vehicle. More

I'm giving 1 rating of 2 because - I asked if they could just check my check engine light and tell me the code and was told no because it is a Volkswagen. Then after the oil change I had to bring it back just check my check engine light and tell me the code and was told no because it is a Volkswagen. Then after the oil change I had to bring it back the next day because they didn't clear the code that the oil had been changed. More

I brought my car in for service, the work was done in a timely manner and fixed my problem. My service rep. was exceptional and looked out for me. timely manner and fixed my problem. My service rep. was exceptional and looked out for me. More

But I had a nail in my tire. Instead of finding the nail. Y'all said I needed a new tire and was gonna charge me 250. Instead of finding the nail. Y'all said I needed a new tire and was gonna charge me 250. More

They definitely cater to the millennial texting crowd. I guess you do what you need to do to appeal to the latest trends. They have adapted service relationships well to the new technology. Trouble is old I guess you do what you need to do to appeal to the latest trends. They have adapted service relationships well to the new technology. Trouble is older customers still like to see the shop and talk to the techs and service people. I wasn't sure what I wanted checked (transmission shifting) was actually addressed since there was no indication of any testing or troubleshooting on the RO. Also replacing all four coils and plugs did solve the problem and cost less than a whole transmission considering the mileage. Good overall. Hadn't had any problems other than a wobble/noise at 65mph. I may get that looked into. More

Service was excellent as always. Done in a timely matter. Very pleased, will continue to come back Done in a timely matter. Very pleased, will continue to come back More

I will say Mr. Gerry Jackson saved the day. You can check with him on this. Went in for compressor replacement + oil change. Compressor on back order. Service dept Gerry Jackson saved the day. You can check with him on this. Went in for compressor replacement + oil change. Compressor on back order. Service dept failed to drain old oil and then the next guy filled oil. I drive home. Car was smoking when starting and rough drive. Car goes back in after 100 mile put on it. Gerry handled the issue. Is my engine damaged due to JBA's screw up. AS for compressor. I had the tracking #. Part was received at JBA about 9AM and sat entire 24+hrs until I called Jerry next day. Your parts are not receipted in timely. Poor business practice. I would think a service dept would give receipting a top priority. Not JBA apparently. Finally, your online Internet scheduling needs a revamping. Even your IMing. In both situations, after giving all my information I was told to call service. Wasted time. More