J.B.A. Chevrolet - Service Center

Worst service ever Made a evening appointment (4:30) because of work. When scheduled, told representative I needed an oil change, brakes (making noise) & air filter. G Made a evening appointment (4:30) because of work. When scheduled, told representative I needed an oil change, brakes (making noise) & air filter. Get there & waited 5 minutes to get service. Then told representative again that I needed brakes & air filter. After waiting 1 hour & 45 minutes they called my name just to tell me, I needed front brakes plus air & cabin filters. The only thing they did was the oil change. I was so pissed off. I told the representative that is what I made my appointment for. She said it takes 2-3 hours for brakes & they don’t do them in the evening. I waited almost 2 hours so I don’t understand why they couldn’t do them. Will never go back. More

Professional, Thorough Job The service representative, Cindy, was very professional and thorough. She checked the background of my service and gave an easy-to-understand explana The service representative, Cindy, was very professional and thorough. She checked the background of my service and gave an easy-to-understand explanation of the service that was needed., The actual cost to me was lower than the estimate. More

Service Department is Top Rate I bought a 2015 Chevy Trax I have never had a problem with the Service Department they are always professional and courteous. Every visit has been upf I bought a 2015 Chevy Trax I have never had a problem with the Service Department they are always professional and courteous. Every visit has been upfront with no hidden costs and if there is a problem they come out immediately and talk to you. More

Always the greatest experience Well qualified technical experts in their field. It’s worth the drive to have my car serviced at this dealership. Outstanding every time we come. Well qualified technical experts in their field. It’s worth the drive to have my car serviced at this dealership. Outstanding every time we come. More

Excellent Service Nice and clean environment with an outstanding customer service. I jad a problem with my battery. They replaced it with a new one for free because of Nice and clean environment with an outstanding customer service. I jad a problem with my battery. They replaced it with a new one for free because of the 30 months warranty. I paid $0.00 More

Oil change The appointment was easy to make and available quickly and the staff is super friendly but it took a bit longer than I felt it should...love the snack The appointment was easy to make and available quickly and the staff is super friendly but it took a bit longer than I felt it should...love the snacks and coffee! More

Complete fail I took my 2017 Silverado in for two issues. Check engine light and reduced power mode and car play problems. I dropped my car off at 7:30 in the morni I took my 2017 Silverado in for two issues. Check engine light and reduced power mode and car play problems. I dropped my car off at 7:30 in the morning. I called at 2:30 pm, 5:30 pm, then 6:45 pm when I finally received an update and apology for forgetting to call me to provide an update. I was told my truck would not be ready that day, but would be the following day. So I had to keep the undersized loaner I was given (not given, provided via my extended warranty) which for a 6’7” man was way too small. My car play still doesn’t work properly and my check engine light (3 days later) my check engine light is back on. Terrible all around. More