J.B.A. Chevrolet - Service Center

I bought two $80,000 plus cars from this dealership in the last three years. My newest vehicle has an issue and cannot be driven with just 1700 miles driven on it. I called the service department and they the last three years. My newest vehicle has an issue and cannot be driven with just 1700 miles driven on it. I called the service department and they refused to offer me a comparable car to use while they repair my car. The manager Matt Ingson was not understanding at all and took my frustration in stride, telling me that he was only able to supply me with a small/mid-size SUV in lieu of my large one. More

Beware the service department is a rip off after paying almost 4,000 they gave us coupons on the next service with stated exclusions not 2 days later I need back breaks and rotators I try to use my 10 % of almost 4,000 they gave us coupons on the next service with stated exclusions not 2 days later I need back breaks and rotators I try to use my 10 % off coupon that there organization gave me and they say they can’t use it because if some kind of discount I paid 600.00 you didn’t give me a discount I use to love this service department but now there just crooks ripping off customers I will never return thanks for the amazing service More

My name is Robert I called 3 times on5/17/21 to confirm My name is Robert I called 3 times on5/17/21 to confirm my appointment I got hung up on or disconnected 3 times, I told the operator to cancel my app My name is Robert I called 3 times on5/17/21 to confirm my appointment I got hung up on or disconnected 3 times, I told the operator to cancel my appt for 5/19/2021 at 9am on my 4 call for my oil change. I have purchase 5 trucks for myself and my kids in the past 5 years we had a good run good luck. l will take my truck to Jiffy lube for service. Your customer service needs help. More

Ben, the service director, has provided by far the best customer service experience I have ever had. Very helpful & assured we left happy. will do all of our family vehicle services through him and recomme customer service experience I have ever had. Very helpful & assured we left happy. will do all of our family vehicle services through him and recommend him to everyone. More

Took my one year old truck in for a scheduled oil change and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car d and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car dealership lot talking numbers for another truck) When I arrived to the service department I was told they hit the mirror off my truck while putting it on the lift. I get that accidents happen, but the manager, Ben, handled the problem as if I should be thanking him for fixing it. He told me he would overnight the parts. The next day I got no phone call from him. I was expecting it to be done the next day! A day later I get a call asking to keep my truck longer so that his service department ‘could take their time and do it right.’ Day 3 and I had to call him at 4pm to get a status update. Of course it was magically just being finished up and would be ready for pickup at rush hour on a Friday. When I went to pick the truck up I told Ben that I had some feedback for him. I told him that better communication for when this happens in the future would be best. As I was talking he checked his watch as if I was being an inconvenience to him. Unbelievable. This could have been an opportunity for this dealership to show they can fix an error and keep my business but instead they shrugged this off as no biggie. For the inconvenience I didn’t have to pay for my oil change, what a great deal! Completely rude and unprofessional. I’m in the market for a new work truck and I can assure you that I will not be purchasing it from JBA in Glen Burnie. More

ONLY WANTS YOUR MONEY Only rated this as a ONE STAR because some kind of rating was needed to post this, but they really get a negative TEN STARS The service dept is a Only rated this as a ONE STAR because some kind of rating was needed to post this, but they really get a negative TEN STARS The service dept is all about making money! My husband and I have been a customer of JBA Glen Burnie since 2002, and have bought a total of 5 vehicles, for the most part all the service was covered under warranty, since we always buy the extended warranty... But now I have a 2018 Traverse which I bought new in March of 2018. My radio stopped working 2x's for no apparent reason. I called JBA the first time and got an appt for a week later, but then it started working again so knowing from experience unless they can recreate the problem it is useless to take it to them so I cancelled the appt, and a week later it happened again, call service and low and behold a appt for a week out, I offered to bring it to them right then so they can see what is going on while it is actually not working but NOOOOO they didnt have time, so they want to wait so the problem no longer exist when you take it there, I took it there for the appt but it was working so of course they want to look at it and if they can figure out what is wrong and if its covered by the extended warranty there is a $100 deductable which is fine but if they cant figure it out it is a service charge of $149.00 and still the problem is not resolved. I said well maybe you should have let me bring it when the problem was actually there but no ,, you know you cannot recreate the problem so lets bring it in so we can rip you off!!!!!!!!. Needless to say I got my key and told them I will be trading this in for a Hyundai,,,,, JBA will not make another dime off me and my family.. More

We have always had a great experience in getting our car repaired at JBA. The repairs were done well and in a timely, professional way. repaired at JBA. The repairs were done well and in a timely, professional way. More

No problems I always get a great deal when buying a new vehicle And their service department has always done a exemplary job for me. I have never had to get the I always get a great deal when buying a new vehicle And their service department has always done a exemplary job for me. I have never had to get the same problem fixed twice. KUDOS TO JBA More