J.B.A. Chevrolet - Service Center

Took my one year old truck in for a scheduled oil change and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car d and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car dealership lot talking numbers for another truck) When I arrived to the service department I was told they hit the mirror off my truck while putting it on the lift. I get that accidents happen, but the manager, Ben, handled the problem as if I should be thanking him for fixing it. He told me he would overnight the parts. The next day I got no phone call from him. I was expecting it to be done the next day! A day later I get a call asking to keep my truck longer so that his service department ‘could take their time and do it right.’ Day 3 and I had to call him at 4pm to get a status update. Of course it was magically just being finished up and would be ready for pickup at rush hour on a Friday. When I went to pick the truck up I told Ben that I had some feedback for him. I told him that better communication for when this happens in the future would be best. As I was talking he checked his watch as if I was being an inconvenience to him. Unbelievable. This could have been an opportunity for this dealership to show they can fix an error and keep my business but instead they shrugged this off as no biggie. For the inconvenience I didn’t have to pay for my oil change, what a great deal! Completely rude and unprofessional. I’m in the market for a new work truck and I can assure you that I will not be purchasing it from JBA in Glen Burnie. More

ONLY WANTS YOUR MONEY Only rated this as a ONE STAR because some kind of rating was needed to post this, but they really get a negative TEN STARS The service dept is a Only rated this as a ONE STAR because some kind of rating was needed to post this, but they really get a negative TEN STARS The service dept is all about making money! My husband and I have been a customer of JBA Glen Burnie since 2002, and have bought a total of 5 vehicles, for the most part all the service was covered under warranty, since we always buy the extended warranty... But now I have a 2018 Traverse which I bought new in March of 2018. My radio stopped working 2x's for no apparent reason. I called JBA the first time and got an appt for a week later, but then it started working again so knowing from experience unless they can recreate the problem it is useless to take it to them so I cancelled the appt, and a week later it happened again, call service and low and behold a appt for a week out, I offered to bring it to them right then so they can see what is going on while it is actually not working but NOOOOO they didnt have time, so they want to wait so the problem no longer exist when you take it there, I took it there for the appt but it was working so of course they want to look at it and if they can figure out what is wrong and if its covered by the extended warranty there is a $100 deductable which is fine but if they cant figure it out it is a service charge of $149.00 and still the problem is not resolved. I said well maybe you should have let me bring it when the problem was actually there but no ,, you know you cannot recreate the problem so lets bring it in so we can rip you off!!!!!!!!. Needless to say I got my key and told them I will be trading this in for a Hyundai,,,,, JBA will not make another dime off me and my family.. More

We have always had a great experience in getting our car repaired at JBA. The repairs were done well and in a timely, professional way. repaired at JBA. The repairs were done well and in a timely, professional way. More

No problems I always get a great deal when buying a new vehicle And their service department has always done a exemplary job for me. I have never had to get the I always get a great deal when buying a new vehicle And their service department has always done a exemplary job for me. I have never had to get the same problem fixed twice. KUDOS TO JBA More

Your service was outstanding. And I got my car back within 25 minutes with the oil change thank you so much for the service it’s always a pleasure working with very nice people within 25 minutes with the oil change thank you so much for the service it’s always a pleasure working with very nice people More

Great Customer Service!! Went in to JBA for service with a company truck from a different state that wasn’t purchased there nor in this state. Wasn’t expecting anything just t Went in to JBA for service with a company truck from a different state that wasn’t purchased there nor in this state. Wasn’t expecting anything just trying but without hesitation they said not a problem we will fit you in and take care of you! That’s exactly what they did!! More

first service visit. Hi everyone the service was very helpful in the process with checking in and also the loaner car process was very easy to set up. Also the service kep Hi everyone the service was very helpful in the process with checking in and also the loaner car process was very easy to set up. Also the service kept me up to date on repairs. More

Heather Wingerd is the greatest. Heather Wingerd welcomed me back to JBA. She reviewed the reason for my visit and explained what the technicians would be doing to diagnose and make Heather Wingerd welcomed me back to JBA. She reviewed the reason for my visit and explained what the technicians would be doing to diagnose and make repairs. An estimated cost for each procedure was given as well as an estimated time for its completion. The cost came in under the estimate, which is always welcomed news. I was also back on the road in record time. Heather is very professional and executes her responsibilities very proficiently. More