J.B.A. Chevrolet

Unfortunately, I have to give three stars. This is the third vehicle I purchased from JBA Chevrolet. I had a great buying experience with my last two vehicles (most recent since this current This is the third vehicle I purchased from JBA Chevrolet. I had a great buying experience with my last two vehicles (most recent since this current purchase was 2022). The latest experience was not great. I walked in with the vehicle chosen, discount codes, pre-qualified finance, and print out of vehicle specs and price. After the test-drive I was told there was a non-advertised, COVID market adjustment of $2000 additional. I checked with another dealer while on the lot and was told that other dealer stopped adding that fee over a year ago. I spent another hour and a half negotiating the removal of the market adjustment. When I stood up to walk out, then the fee was removed. After wasting an hour and a half in sales, the finance guy wanted to waste more time pressuring me to buy service plans and take different financing. I finally told him to stop wasting my time and process my pre-approved check. This was NOT the experience I expected and I felt unvalued as a multiple, repeat customer. This experience makes me question my future vehicle purchases here. I wish Marty Stump (my 2022 salesperson) was available when I purchased, but he must have been off. More

My experience with JBA Chevrolet is always good. I never have a problem. Everybody is also so good at what they do I never have a problem. Everybody is also so good at what they do More

Staff was fine, work was fine. you lost a star since when I go to a dealership they always move my seat and never set it back. I spend 10 minutes after getting my car readjusting you lost a star since when I go to a dealership they always move my seat and never set it back. I spend 10 minutes after getting my car readjusting just do I can drive away. More

They did there job. This is a waste of my time. I don’t appreciate this. This will cause me to go elsewhere. This is a waste of my time. I don’t appreciate this. This will cause me to go elsewhere. More

Service Rep. Brittany immediately came up to me at exactly opening time even if I was just a walk-in customer. The oil change & tire rotation were completed 1 hou Brittany immediately came up to me at exactly opening time even if I was just a walk-in customer. The oil change & tire rotation were completed 1 hour ahead of my expected completion time. More

Both salesmen, Brian McCauley and Jason Schaefer were fantastic, friendly, helpful, and very patient with me. fantastic, friendly, helpful, and very patient with me. More

Just that the appointment was timely and quick. I didn't have to wait very long for the service to be completed. I didn't have to wait very long for the service to be completed. More

I have no complaints. I like how they work and how professional they are. I have been going there for two years now and every time I go I know that they will always fix th I like how they work and how professional they are. I have been going there for two years now and every time I go I know that they will always fix the problems with my car and what it needs!! More

Always a pleasant time at JBA. Front desk always pleasant. Wait time also great. Thank you. Front desk always pleasant. Wait time also great. Thank you. More

Jason Schaffer was easy to work with and was no pressure when I got my 2024 Equinox. Loved dealing with him. when I got my 2024 Equinox. Loved dealing with him. More