J Allen Toyota

Bought my 2017 highlander here and put a tire warranty and a wrap around warranty on it! I brought it here when I got a nail in my tire. Mike screamed at me saying they wouldn’t honor the warranty saying, and a wrap around warranty on it! I brought it here when I got a nail in my tire. Mike screamed at me saying they wouldn’t honor the warranty saying, “it’s your fault you didn’t rotate your tires” when I had questions on why they wouldn’t honor it he repeatedly cut me off screaming, “it was in your paperwork” everytime I would try to say that nobody told me about the policy. He then quoted me 483 when I called my father he refused to speak to him, finally my father just said to do it. When the work was done the new price was magically 615. When I went to pay he started laughing says, “let’s rotate our tires and maybe this won’t happen again” by then I was crying and said I wouldn’t be back. He responded with, “okay” and laughed again. It was an absolute awful experience! Please don’t go here ever!!! More

Easiest people to work with when buying a new or used vehicle. They bend over backwards to achieve customer satisfaction. I would highly recommend this dealership for anyone looking to purchase a new o vehicle. They bend over backwards to achieve customer satisfaction. I would highly recommend this dealership for anyone looking to purchase a new or used vehicle. More

Easiest buying experience ever! They had everything ready and waiting for me! I was able to quickly buy my new vehicle and continue on my day! and waiting for me! I was able to quickly buy my new vehicle and continue on my day! More

This was by far the best vehicle buying experience my family has ever had. Our salesman CJ Gunn was beyond amazing and we will only see him for our next vehicle. family has ever had. Our salesman CJ Gunn was beyond amazing and we will only see him for our next vehicle. More

Hello everyone! I’m pleased with my new car purchase through Allen Toyota.. The process was short and pleasant.. I did not have any problems with financing at all... I wish I could say the same thing a through Allen Toyota.. The process was short and pleasant.. I did not have any problems with financing at all... I wish I could say the same thing about CarMax !! I do not give a lot of feedback period I just stop dealing with that business.. Thanks Allen Toyota and Team 100% awesome ! Kenneth.... More

Worst car service ever! Lie and dishonest mechanic. Bought brand new tundra. Their mechanics screw up more then 4 times. How on earth this place get 4 stars just mind blowing. Try scrolled down. Every Bought brand new tundra. Their mechanics screw up more then 4 times. How on earth this place get 4 stars just mind blowing. Try scrolled down. Every other review is a bad review. 1st I would like to change my thoughts about this place. Alen Toyota Servic. I bought my truck here brand new. 1st issues was the alternator went out. On 1st year I bought it. They fixed it. Then the transmission went out on 2nd year. They try to blame it on my big tire. I told them if my transmission goes out is because of just my tires. Then this would be a very crappy truck. Because my tires is just a little bigger then the original. They finally after 3 months Bring my truck back and forth. They check transmission fluid. Turns out manufacturer over fill it. That can case problems over time. They put in new transmission. Then Months later their oil change guy over tight the nuts plug for oil drain. Leak oil all over my customers drive way. They fixed that problem but I have to pay for cleaning my customers drive way. Now their technician can’t even put a lug nut in right. I end up fixing it myself because I can’t even trust them to put on a simple lug nut on a tire. Makes me wonder what kinda tech they hire. The threads on tires bolts all busted up. Normally you hand tighten the nuts and torque wrench after. This only happens when they don’t hand screw it in 1st. They just slap it in socket and drive it in. What that dose if the threads don’t line up. It blow out the 1st few threads. Then they force it in more. Not realizing they’ve already screwed it up. On every single Of these problem. They try to lie and do not admit their wrong. Customers are not stupid! I paid for 5 years year’s Advanced service with this place. If I don’t do service here. I lose my warranty. This is what their finance guy told me when I perches the truck. How can I even trust this place to service my truck? If their next guy work on my truck and cause more problems they will just point their fingers at the customer. This truck is only 3 years old. I could of been in an accident just because their guys screw up the wheels nuts. Not to mention I have to pay a power washer Guy $300 to clean up my customers driving way. They are supposed to be specialized in their own vehicles. But they know xxxx about their own on the most simple things! One lie after another. To me I think Allen Toyota gets away with a lot of these it’s because their customers do not have knowledge of cars. The only reason I take my truck here for service is because I paid for 5 years service in advance. I’m very busy and I don’t have time to work on my truck. I put my trusted in this place but for them to lie multiple time. That is the same thing as calling their customers stupid. And yes I was stupid to trust this place. Even after the fact they screw up my truck 4 times and lie about it. Never again I will have my truck service here again. They still owe me more service that I’ve already paid in advance. But I rather take this loss then have it service here again. More

EXCELLENT, FAST AND EASY LIKE THE TOYOTA FLEET, THE SALES TEAM WORKS LIKE A WELL OILED MACHINE, GIVING ME WHAT I WANT, HOW I WANT IT, RIGHT NOW. OUTSTANDING. THANKS PAUL O'BAN LIKE THE TOYOTA FLEET, THE SALES TEAM WORKS LIKE A WELL OILED MACHINE, GIVING ME WHAT I WANT, HOW I WANT IT, RIGHT NOW. OUTSTANDING. THANKS PAUL O'BANNON FOR INTRODUCING ME TO THE REST OF THE TEAM, A SEAMLESS EXPERIENCE. LAISSEZ LES BON TEMPS ROULER! More

Everyone was absolutely the best!!! Buying a car has never been so easy. The entire team at Allen Toyota was so nice and just made the entire process of buying my car very easy... I would highly recomme never been so easy. The entire team at Allen Toyota was so nice and just made the entire process of buying my car very easy... I would highly recommend this dealership. More

Great people to deal with Wayne was really a great sales and Leo worked me a really good deal that I couldn't turn down. and Leo worked me a really good deal that I couldn't turn down. More

Ben was a patient and helpful Salesman. Worked with me to find the truck I wanted and made the experience a good one. Recommend him for your new and used car search! find the truck I wanted and made the experience a good one. Recommend him for your new and used car search! More