J Allen Toyota

If there was a -5 star review this place would take the cake. My Tacoma needed a new PCM so my mechanic couldnt replace it because of programming. When I called to order it and have them replace it they qu cake. My Tacoma needed a new PCM so my mechanic couldnt replace it because of programming. When I called to order it and have them replace it they quoted me just under $1000 and wanted to charge for there diagnostic fee which I declined and from there the nightmare just got worse. 3 weeks later they tell me my truck still wont run and they need to do a 2 hour diagnosis, I relented and coughed up the $300 and the senior tech Tim assured me he was the best and if he couldnt fix it no one could. I asked him to keep the old PCM so i could keep it since he said there was nothing wrong with the one he had replaced. I show up to pick up my truck and not only did the old PCM "get thrown away" they tried to over charge me by almost 600$. After some back and forth we settle on $1800 paid. I drive my truck home and park it. On my way to work the next morning it breaks down on me again, doing the exact same thing. I call toyota about it and they tell me to bring it back to them. Another 5 days go by, they call me and tell me its the key(its old and worn) I bring them my spare set, the story changes to 02 sensor and key...and my fuel pump, which they claim I burnt out trying to start the truck. I ask them not to touch my truck that I will be there to tow it, I show up with the tow truck and the service guys inform me I need to pay another $150 in diagnosis because it wasnt the same problem they already fixed. I asked to speak to the manager but was told that he would not come out to speak to me. I ended up splitting the new diagnosis cost to get my truck back because they would not release it without payment. To top it all off I have my mechanic look at the PCM and it looks like the original, were talking dust and rust, of course there is no way to prove it because there is no way to track a part other than the same part number as the rest of the same parts have. I have never experienced anything like this place, a manager to scared to talk to a customer who just pent thousands of dollars at your shop, and a service tech who doesn't know the difference between a tire and a door handle. I have been reading the reviews on this place and it seems they regularly screw people over. I would avoid J Allen Toyota at all costs. SCAM ARTISTS!!!!! More

These people are liars and they will screw you car. the will get over on the will get over on More

Service department is terrible. No communication at all until I had to ask, 4 hours waiting. Then brings the wrong car, only to tell me 30 minutes more. Insult: the service rep could not have cared less an until I had to ask, 4 hours waiting. Then brings the wrong car, only to tell me 30 minutes more. Insult: the service rep could not have cared less and said so. Management just gave hollow apologies. Stay away from this dealership. More

Had to wait 3 hours for oil change and front brake pads which they never even did. which they never even did. More

We are extremely disappointed in J. Allen Toyota Service Department. We have been informing them of a problem with our 2017 Toyota Highlander for four years. We have 52K miles and purchased brand new.. We f Department. We have been informing them of a problem with our 2017 Toyota Highlander for four years. We have 52K miles and purchased brand new.. We found out today, they have not recording our complaints (with the exception of once in 2019 -25K miles ago). They charged us $1200 to fix the same problem we have informed on several occasion. We were told we only see one complaint. We actually brought the Highlander in for another issue. I recommend everyone BEWARE of J. Allen Service Department. . More

Had an appointment for service. Took the day off work. I waited an hour and a half for diagnosis, nothing! No updates ! Nothing! I had to complain to get an update! No apologies, nothing , why make a appoin waited an hour and a half for diagnosis, nothing! No updates ! Nothing! I had to complain to get an update! No apologies, nothing , why make a appointment? Not to mention it’s another three hours for repair! More

I wish everything was as easy as buying our car from Jallen Toyota. Best buying experience we had!! Recommend for anyone wanting a great used car!!! Jallen Toyota. Best buying experience we had!! Recommend for anyone wanting a great used car!!! More

Very very very disappointed in today’s service on my daughters 2013 Hyundai Santa Fe! They charged us $123 and some change for an oil change and tire rotation. When we did this same service at Allen Hyu daughters 2013 Hyundai Santa Fe! They charged us $123 and some change for an oil change and tire rotation. When we did this same service at Allen Hyundai, it was $63.55. There is NO way it should be double at another dealer. Highly do not recommend and we will NOT EVER take our daughter Hyundai Santa Fe back there!! Complete rip-off!!! If there was an option for a 0 rating, that is exactly what they would get. When I called them, they had not one reason for the $60 more. Total rip-off!! Can not believe they conduct business this way! More

SALESMAN GREAT,NO BULL.ALL EXPECTATIONS EXCEEDED.CAR WAS AVAILABLE WHEN PROMISED,CLEAN AND TOPPED OFF,DROVE OFF FROM DEALER IN 10 MINUTES,WITH NEW VEHICLE.GOOD TO FIND SALESMAN WITH A NO PRESURE ATTITUDE AN AVAILABLE WHEN PROMISED,CLEAN AND TOPPED OFF,DROVE OFF FROM DEALER IN 10 MINUTES,WITH NEW VEHICLE.GOOD TO FIND SALESMAN WITH A NO PRESURE ATTITUDE AND THAT WAS NOT ON PHONE OR HAD EAR BUDS STICKING OUT OF HIS HEAD.CARL IS TOP SHELF! More

I give 5 stars. Kelvin Murphy and his boss made this experience pleasant and stress free, very professional and I walked out with a big smile on my face and a new car!! experience pleasant and stress free, very professional and I walked out with a big smile on my face and a new car!! More