J Allen Toyota

So much to tell. Where do I start? First. My 75 yr old So much to tell. Where do I start? First. My 75 yr old mother went in to buy a used 05 Lexus for my brother who was trminally ill with cancer. My mo So much to tell. Where do I start? First. My 75 yr old mother went in to buy a used 05 Lexus for my brother who was trminally ill with cancer. My mom didnt know anything about buying a car and just assumed that she would be treated fairly. BIG mistake. When I found out that she was at the dealership in the middle of a car deal I called and gut the sales manager on the phone while he was doing the paperwork on my mom. I tried to intercede on my moms behalf to make sure she was being treated fairly on the deal. The Sales Mgr was exremely rude and sarcastic to me over the phone. Then he held up the phone and sarcastically said, "Does anyone want to talk to this guy?" then rudely hung up the telephone and proceded to finish the paperwork on my mom. When I saw the deal on paper later on it was obvious that they had sold the car to my mom at around 3,000.00 over the fair market value. You would think that they would have been satisfied to make 3 grand off an old lady. Not so. Next they sold her an extended warranty for 1800.00. Luckily I was able to cancel the extended warranty and I bought theexact same warranty at a Lexus dealership in Monroe, Louisiana for 1,100.00.Its quite ok for a dealership to make a profit on a car deal, however, to take advantage of a 75 yr old lady is disgusting. These guys will take advantage of anyone if they see an opportunity which to me is a testimony of the character and integrity or lack thereof of this organization. Run from this dealership. On a seperate occasion, I took my Camry in to the service dept to get a timing belt replaced and I caught the service adisor red-handed lying to me about an extra 1,200.00 in work to fix something that wasnt broken. As you can see, the character earlier spoken of runs through and through this dealership in every dept. Run. More

Excellent experience!!!! A great family owned company the owner was there at the dealership!!! Caleb was very knowledgible of the vehicle was able to answer all my questions. I will buy all my vehicles fro owner was there at the dealership!!! Caleb was very knowledgible of the vehicle was able to answer all my questions. I will buy all my vehicles from Allen Toyota and Caleb Hill. I highly recommend this great dealership. Highly pleased and greatly satisfied. -Chuck More

Did not call as promised. Did not return emails. Would not get the car I wanted to test drive. They lost an easy sale to Palmer's Toyota in Mobile, AL. not get the car I wanted to test drive. They lost an easy sale to Palmer's Toyota in Mobile, AL. More

Never called back as promised. Emails never returned. Never called back as promised. Emails never returned. Could not get the car we wanted to test-drive (Scion Xa). Never called back as promised. Emails never returned. Could not get the car we wanted to test-drive (Scion Xa). More