J Allen Toyota

I normally don't take the time to submit reviews, but I recently had an experience with Allen Toyota that proved that you can still receive excellent service that is above and beyond normal expectations... recently had an experience with Allen Toyota that proved that you can still receive excellent service that is above and beyond normal expectations... I bought my pre-owned Lexus there last year before moving to AL. I started having issues with my transmission, and the AL dealer, Reinhardt Lexus, could not duplicate the problem in order to diagnose. The problem persisted, so I brought it back in, and by that time, they told me my factory warranty expired, and that they would not except my extended warranty through Toyota! I called Allen Toyota, and not only did the service manager explain to them how to repair my transmission issues, but also convinced them to take my warranty as well! Totally went out of their way to help me! More

After having a horrible experience at Pat peck Honda in Gulfport we came here to look at used minivans. Our first trip they had 2 Siennas, one that was on the lot and the other they were waiting for the p Gulfport we came here to look at used minivans. Our first trip they had 2 Siennas, one that was on the lot and the other they were waiting for the paperwork to go through from a trade-in, one we wanted. Was called that evening saying trade-in did not go through, the other van just wasn't what we wanted so I told salesman thanks and if anything else came in to give us a call. He called the next day with a new vehicle that was traded so we went to look at it and it was perfect for us. We came back the next day to test drive and do the paperwork. They gave us a great deal on the van and a great deal on our trade-in. Rich was very friendly to my whole family even the 5 month old. Olny hitch in the whole experience was with the service department. We had to wait for 3 hours to get the oil changed, yes the oil. They had to get a filter from the Dodge dealer since the van is a dodge and it took them 3 hours to get it. I could have walked to dodge and back by then. Not sure why service didn't seem to care about getting it faster but Rich constantly went back and forth checking on it. So, I will not bring my vehicle there for service, but when I am in the market for a new vehicle I will be going back to this dealer to check on what they have. Thanks More

Worst customer service I've ever had. Thursday: we Worst customer service I've ever had. Thursday: we dropped off our car for an estimate for repairs. We waited four hours before we decided to just Worst customer service I've ever had. Thursday: we dropped off our car for an estimate for repairs. We waited four hours before we decided to just go home, and were told that they would call us later in the afternoon with the estimate. No call. Friday: contacted them about the estimate. I was told they were still waiting on parts (since when do you need to order parts to give an estimate?) and that they'd call us in the afternoon with an estimate. No call. Saturday: no call Sunday: closed Monday: I call again about the estimate. They say they're still waiting on parts and that they'll call us back that afternoon. No call. Tuesday: no call Wednesday: I call about the estimate. They FINALLY give it to us, five days after they said they would. Tell us that our car may be done Friday or Saturday. Thursday: waiting Friday: I call about the status of the car. They tell me they're just waiting on one more part to come in - a control arm. They tell me the car will be done on Monday. Saturday: I call again to check on the car because I realize that they're incapable of staying on top of things themselves, so I have to stay on top it for them. Am told once again that they have everything, they're just waiting on the control arm. They tell me the car will be done on Tuesday, but maybe Monday. Sunday: closed Monday (which happens to be today): I call in the morning to ask about the car. They tell me they're working on it now and that the control arm will be in later today. I called again in the afternoon, and I'm told that they got the control arm in, and now they're just waiting on a rear hub. Even though they already told me multiple times that they had all the parts except the control arm. So I guess we'll see if this car EVER gets fixed, because they make excuses every time they're asked a question. More

Bough a 2011 certified Sienna,I told the salesman two days after we took the van home that the air bag on light was not working properly. It took them several weeks to finally look at it. The first time days after we took the van home that the air bag on light was not working properly. It took them several weeks to finally look at it. The first time I brought it in they could not tell what was wrong. After two more weeks they called me back in and after two hours of waiting, they found there was nothing wrong, just the way we were hooking the seat belt, and charger me $80.00. They said that was not covered because we were using a seat belt extension. More

I was in the market for a new vehicle and I went to Allen Toyota. I was promptly greeted by Cedric. He is very professional as well as knowledgable about the Toyota product. I thought that this was going to Toyota. I was promptly greeted by Cedric. He is very professional as well as knowledgable about the Toyota product. I thought that this was going to be a long and agonizing process, instead, it turned out to be a wonderful experience. I would strongly recommend Cedric and Allen Toyota when purchasing your next vehicle. More

We are very happy with our new Venza that we purchased. Jim Ferguson was our sales man and he was great to work with as was the rest of Allen Toyota! Jim Ferguson was our sales man and he was great to work with as was the rest of Allen Toyota! More

They did give decent customer service, and they were nice people. My overall experience was bad because to put it bluntly, I feel like I got screwed on my purchase. I admit that I am inexperienced with nego people. My overall experience was bad because to put it bluntly, I feel like I got screwed on my purchase. I admit that I am inexperienced with negotiating with dealerships, but they took such great advantage of me, I will never buy another vehicle from them again. Not only that, but I will also tell everyone interested in buying a car to not go there. When all the paperwork was finished, I was given $3000 for a trade in and I got stuck with a 7.10% APR for 7 years. To make things worse, I found out from someone after I got the vehicle that the Warren was bragging to his buddies about how much he screwed me over with the vehicle I purchased. I found out later that the trade in was valued at over $6000. Less than 24 hrs later I asked them to take the vehicle back and let me have my car back, they claimed to have already sold it whole sale and that it was already gone. I then asked them to give me the $3000 back from the trade in, but they refused because there was no 3 day window for buyers remorse. More

We were in a big fuss to replace our '99 Honda Civic. As we discussed the sort of features we wanted in a new vehicle a Toyota Tacoma TRD came into the picture. we're outdoorsy people & we needed something we discussed the sort of features we wanted in a new vehicle a Toyota Tacoma TRD came into the picture. we're outdoorsy people & we needed something that could survive Mississippi falls. We are from the midwest so this weather is perfect. We were greeted by a very busy person. He was busy on his cellphone & acknowledged us with a quick wave as we hunted down the TRD we found online. He gave us a quick overview of a not very impressive '05 Tacoma. We were shoved into deal after deal as we repeatedly tried to inform the man we were not interested in buying until given a moment to talk it over. Once we finally got our point across we were told how much of the representative's time we had wasted. Needless to say that after we made that discovery we started to reconsider our almost purchase. We decided that if we were going to spend this kind of money it wasn't going to be here or on a Toyota. 30 minutes later on top of the longest 3 hours of trying not escape our sales person disappeared to smoke as we were pawned off on another person to which we had to tell our entire not interested story to them only to be not heard & hear the pitch on why we would be able to take a 24 hour test drive in a Corolla, not even remotely close to the car we wanted. We graciously declined the offer, grabbed our things & snuck out of that place as fast as possible. We decided to stick with the Honda instead & even though we didn't get our truck wound up with a just as acceptable car. More

Have bought 2 cars from this dealership in the past few years and have always been treated with the upmost respect.....more than just your local dealer the group of people you meet here will treat you like years and have always been treated with the upmost respect.....more than just your local dealer the group of people you meet here will treat you like family and always greet you with a warm smile. The sales managers are friendly and easy to deal with and the finance managers have always explained everything in detail and been very prompt in the paperwork process. 5 stars from me!!!!! Don't waste your time going anywhere else!!!! More

I have been buying cars for years and the level of proffessionalism at this dealership is unmatched! This is the way the car buying process should be. They alleviated all of my concerns and got me eve proffessionalism at this dealership is unmatched! This is the way the car buying process should be. They alleviated all of my concerns and got me everything I wanted and more. Very pleasant experience! More