J Allen Toyota | Page 39

As usual, everyone was helpful and concerned that I fully understood what was being done and their recommendations. I also visited Doug in parts and he not only ordered what I wanted, but informed me of what understood what was being done and their recommendations. I also visited Doug in parts and he not only ordered what I wanted, but informed me of what else I would need to go with the item I requested (they are so professional). I will be back next week, to have the items installed. More

Overall this is a great place to have service performed, but I do believe that an oil change and tire rotation can be performed in less that 75 minutes. I love the people and facility and enjoy the atmosphe but I do believe that an oil change and tire rotation can be performed in less that 75 minutes. I love the people and facility and enjoy the atmosphere at Allen Toyota but I think there should have dedicated personell to perform oil changes. If there were an oil change team and that's all they did,I do believe the the wait times could be shortened. More

Fast thorough and Frindly! Just went in for a recall and they found a dead cell in my battery,then replaced it saving me future problems. they found a dead cell in my battery,then replaced it saving me future problems. More

My experience has met with above expectation regarding service received by service advisor Kimberly McHugh. Kimberly clarifies my recall notices that I present to her from Toyota. After full inspection service received by service advisor Kimberly McHugh. Kimberly clarifies my recall notices that I present to her from Toyota. After full inspection of my vehicle, Kimberly assured me that my notices did not apply during this visit and to keep them in my booklet since I was cover for addition seven years from the original warranty of the vehicle. Upon reading my service receipt, I notice that a few things did not match the service outline and brought this to Kimberly attention. She immediately had things taken care of. I express my concerns that even though it may seem minor it left the impression of what else/work was not perform that did not match the service summary. Kimberly was very professional in correcting the issue on hand and assured me that the labor performed on my vehicle done correctly, professionally, and back by Toyota. This is the second time Kimberly had to correct a service issue that I have had. I just wanted to make sure kudos are noted for Kimberly quick action on getting the work done correctly and to my satisfaction and making me feel at ease. More

Kim is great and the reason we bring our cars to Allen Toyota. Always a friendly smile and great service. I know she is always keeping my best interest as a priority. Toyota. Always a friendly smile and great service. I know she is always keeping my best interest as a priority. More

Excellent service at the location today. The service reps were fast and friendly. Service was very fast. Popcorn snack was offered to us while we waited. were fast and friendly. Service was very fast. Popcorn snack was offered to us while we waited. More

They were kind and friendly and even still on time (!) despite the fact that I locked my keys in my car. And the waiting room is always cozy. despite the fact that I locked my keys in my car. And the waiting room is always cozy. More

The experience of buying a new Toyota Tacoma from Allen Toyota is directly tied to the service of my 2013 Venza which experienced multiple electronic issues that caused my wife and me to miss-trust the Ven Toyota is directly tied to the service of my 2013 Venza which experienced multiple electronic issues that caused my wife and me to miss-trust the Venza on a long trip. Mike Hall the general manager worked in concert with James Usey, the sales manager and made the best deal I have ever had from any dealership in the past 50 years. Mike Hall understood the issues with the Venza and discussed them at length wife my wife and me. There was a 2104 Tacoma in stock that we were willing to buy if the trade price was right. Both Mike Hall and James made sure the price was right and extended their pocket book far and beyond normal to satisfy our needs to a loyal customer that owned 17 Toyotas, 7 of which were bought from the dealership. Melissa Myers made the financing like a cake walk and was super friendly and professional with the very best interest rates availabl. As a result we are now the proud owner of my 18th Toyota. I recommend Allen Toyota across the board as the best professional car dealership I have ever been involved with. More

Awesome experience will not go anywhere else. From the time I arrived until I left it was worry free and pleasant. Every one was so polite and helpful. time I arrived until I left it was worry free and pleasant. Every one was so polite and helpful. More

My 2013 Venza suffered a very complicated series of electrical malfunctions since ownership. The end result was a blown fuse that couldn't be traced. It required the assistance of a Toyota troubleshoot electrical malfunctions since ownership. The end result was a blown fuse that couldn't be traced. It required the assistance of a Toyota troubleshooter from Houston Texas. After 15 or so days in the shop and 3 episodes of a blown fuse we no longer trusted the Venza to take on a trip. Robert Barr did all he could with a very positive attitude and excellent wotk ethics. Working with Mike Hall and James Usey, we reached an agreement to trade the vehicle. Heather Fain needs more training/experience in dealing with customers who have service issues as she turned her back on me with out saying a word, and walked off while discussing the length of time in the shop. Lee Parmeter More