J Allen Toyota

I brought my car in for the recall. Also received an oil change. Promised for noon pick up and it was ready at noon and got a complimentary car wash change. Promised for noon pick up and it was ready at noon and got a complimentary car wash More

As usual, the personnel were professional, courteous, and helpful. Everyone made me comfortable. The cost was a bit high, but I believe "you get what you pay for", and the qwuality of the workmanship is what helpful. Everyone made me comfortable. The cost was a bit high, but I believe "you get what you pay for", and the qwuality of the workmanship is what matters; it was excellant! More

I was very impressed with the Customer Service provided at Allen Toyota. From the moment I drove my car into the service center, without even having an appointment, I was greeted very curtiously and when at Allen Toyota. From the moment I drove my car into the service center, without even having an appointment, I was greeted very curtiously and when I entered the service center, Will Johnson introduced himself and told me that he would be assisting me. He provided very professional service and was very accommodating. The technician who worked on my car should be commended because he performed and outstanding job in correcting the problem. When I left the service center, I was very happy and pleased with the repair on my car and my car drove very nice and quiet. I will continue to use your Allen Toyota Service Center to perform repair work on my car. The reception area is very comfortable and relaxing and I loved the fact that popcorn was provided. All of the customers waiting for their cars to be repaired were calm and relaxed. That was an indication to me that the customers were satisfied because they receive excellent service. Thanks again to Will Johnson and the service technician for performing a job well done! Glenda Woodard Owner, Lexus ES 350 More

The only thing that I would like to see improve is the amount of time it requires to get the service down if possible . I was there for over 2 hours for oil change and check up with exception of fuse chan amount of time it requires to get the service down if possible . I was there for over 2 hours for oil change and check up with exception of fuse change for car charger plug. More

Everybody that works at Allen Toyota is very nice and polite. Jim Ferguson was our sales person and showed us several cars that met our requirements. The last car he showed us had everything we wanted. H polite. Jim Ferguson was our sales person and showed us several cars that met our requirements. The last car he showed us had everything we wanted. He is very friendly and not a pushy salesman. He took his time with us and that means alot to me and my wife. Melissa Myers was able to get us a great payment and worked hard to get us the payment. I highly recommend Allen Toyota. Jim Ferguson is the best salesman I have ever worked with and Melissa Myers is a great finace person to have on the Allen Toyota team. They both worked to get us what we wanted. Thank you to both, Robert and Jennifer Miller More

Although the service adviser was nice and friendly, not enough detail was given following the servicing of my car. Received one invoice but did not receive the other invoice with descriptive information of enough detail was given following the servicing of my car. Received one invoice but did not receive the other invoice with descriptive information of work and service performed to my car. Not fully confident in the service provided. I requested a car wash and it looked as though they just rinsed the car off with water and wiped it down. Past car washes looked a lot better. More

This has to be the best vehicle service department on the coast. All of the personnel are extremely friendly and courteous. The service and parts department are spotless. It is awesome that they offer compl coast. All of the personnel are extremely friendly and courteous. The service and parts department are spotless. It is awesome that they offer complimentary beverages and snacks while waiting for your vehicle. Your car is returned to you vacuumed and washed. More

Excellent service. Mr. Tiblier made sure to have the Excellent service. Mr. Tiblier made sure to have the technicians perform a detailed inspection of my vehicle for my long distance trip I have planed Excellent service. Mr. Tiblier made sure to have the technicians perform a detailed inspection of my vehicle for my long distance trip I have planed next weekend. I appreciate the detailed overview of the service and the making a note the service was in preparation for a long trip. Thanks... More

The only complaint I have regarding the service of my car is when I got into my car it smelled like someone had either smoked in my car or someone who smoked worked on my car. The problem with this is I'm v is when I got into my car it smelled like someone had either smoked in my car or someone who smoked worked on my car. The problem with this is I'm very sensitive to cigarette smoke and do not allow anyone in my car because of it. The other problem with this issue is, I brought issue to someone's attention last time I picked up my car. I didn't rate you down in anything because you guys do outstanding work, and are one of the best Toyota dealerships I've worked with, if not the best, and I've owned several Toyotas. If you have any questions, please let me know. More

Everyone I talked/worked with was exceptional, but especially, Kim, Trey, and Roland at the service desk. Also very helpful and polite were Denise, the cashier and Gail, the nice lady who makes the p especially, Kim, Trey, and Roland at the service desk. Also very helpful and polite were Denise, the cashier and Gail, the nice lady who makes the popcorn. I also ordered parts from Pete and found him to be very helpful, courteous and knowledgeable about the parts I needed. Great group of representatives for your dealership! John (Dick) Henderson More