J Allen Toyota

Everyone is always friendly, from the time I arrive until I leave. I could go to another Toyota dealership that is closer to me, but I drive a little farther because of their excellent customer service here. I leave. I could go to another Toyota dealership that is closer to me, but I drive a little farther because of their excellent customer service here. More

The service was ABOVE & BEYOND. The gentlemen driving the shuttle was extremely amicable and professional. This new service is AMAZING! I was floored by the service rendered! the shuttle was extremely amicable and professional. This new service is AMAZING! I was floored by the service rendered! More

I was extremely happy with the service I received. Steve Cuevas was very helpful and my car is like new! Very satisfied with the experience, thanks so much! Cuevas was very helpful and my car is like new! Very satisfied with the experience, thanks so much! More

This employee is rated very low because he lied about the service cost and service provided. I came in because the check engine light was on and I was told a diagnostics charge of $100 would be charged and service cost and service provided. I came in because the check engine light was on and I was told a diagnostics charge of $100 would be charged and if I choose to get it fixed there the $100 diagnostics charge would apply to the repair charge. When Steven came back I was told a diagnostic but I was told the required parts weren’t in and would have to be ordered and it may or may not fix the problem. Steven then told me the cost to fix the issue would be $250 and my $100 diagnostic charge wouldn’t apply. Although, he said it would before he saw the car, I was told I would have to pay $350 for a service engine clean. I ended up spending $100 on a mis-diagnostic because the very next day I took my car to the Lexus dealership and was told my engine light was on because my oil change was due. I had them to check the diagnostics that Toyota gave me and was told that was completely wrong. I wouldn’t recommend anyone to Allen Toyota after my experience with Steven Conquergood. I didn’t appreciate the way he talked down to me and he was rude and very unconcerned about helping me out with my problem. Not to mention he told me several different lies about my car and warranty information. More

This was the best of many encounters with Allen Toyota. We have had problems in the past but the special attention we received this time we will bring our future business back as we are Toyota fans and pre We have had problems in the past but the special attention we received this time we will bring our future business back as we are Toyota fans and prefer to keep our business local. Special thanks to our salesman, Jamie for making our experience so special. More

Heather provided me with a rental; ensured I was attended by others; was instrumental in my recognizing how a re-purchase of a Sienna would be to my advantage. Once again In was in the care of professionals. by others; was instrumental in my recognizing how a re-purchase of a Sienna would be to my advantage. Once again In was in the care of professionals. Thank you, Papa V More

Came in for the first service on my new carolla recently. The only thing that I was having problems with was not fixed. Instead, I was directed to a website and outside company to fix it myself. I have ca The only thing that I was having problems with was not fixed. Instead, I was directed to a website and outside company to fix it myself. I have called the company to fix it, but ran out of time and still have to call them back to fix it. Looks like it might take me a while to stay on the line with them long enough to get it fixed. Kinda disappointed that I was told if I had any problems that Toyota service would take care of me, but on my first time in they did not. Everyone was friendly, but no solution to my problem. More

Steve is very helpful and provided great customer service. I would definitely recommend him to others for a service advisor. I will use him for all future service visits. service. I would definitely recommend him to others for a service advisor. I will use him for all future service visits. More

was informed both cv boots busted. inquired to which ones; driver, passenger, inner, outer? still don't know. asked for repair estimate. still don't know. ones; driver, passenger, inner, outer? still don't know. asked for repair estimate. still don't know. More

The service department at this dealer is absolutely horrendous. It's a joke. I go there with problems with my vehicle and they come back saying they couldn't repeat the problem. I go out to my vehicle horrendous. It's a joke. I go there with problems with my vehicle and they come back saying they couldn't repeat the problem. I go out to my vehicle and sure enough the problems still exist. I spend 46,000 on a car and get xxxx poor service. I will never buy another vehicle from this dealer. More