J Allen Toyota

hellloooo... anyone??? I pulled up at my appointment time. Nobody was outside to greet me. Went through the doors which had the posted hours for the service center to be gre I pulled up at my appointment time. Nobody was outside to greet me. Went through the doors which had the posted hours for the service center to be greeted by a show unit. After asking around, I found the service center desk around the corner with two gentlemen sitting there. One was scowling at his computer screen and did not acknowledge me. The other was on the phone and after a minute politely said, "I'll be with you in just a minute." I had come in for an oil change and one hour later had to ask to have my car back. One hour seems a bit long. Price advertised on the website when booking appt was 39.99 so why did I end up paying around $57? More

debbie Glidewell The service guys did not put a return oil change on windshield nor did they give me an inspection sticker. When kim had the guy drive the car back for The service guys did not put a return oil change on windshield nor did they give me an inspection sticker. When kim had the guy drive the car back for the stickers. They put the next oil change sticker on & said thank you.I had to ask for the inspection sticker again. More

Great Service Department I called the Service Department to see about getting the oil changed in my 2005 Camry today. Even though it was 3:15 PM, the Service Department went I called the Service Department to see about getting the oil changed in my 2005 Camry today. Even though it was 3:15 PM, the Service Department went out of their way to work my oil change in their schedule. Will Johnson explained the servicing may take longer than the 59 minutes they strive to meet. Actually, my car was serviced within the 59 minutes even though this was an unscheduled service appointment. The entire staff was very pleasant and caring. I have been a customer at this dealership for over 20 years and have purchased 3 vehicles from them. With this kind of treatment, why go anywhere else? More

Service Call Took truck in for brake recall, 35K service and to have a lifter noise checked. It took them 2 weeks to get it fixed but drove it home this afternoon Took truck in for brake recall, 35K service and to have a lifter noise checked. It took them 2 weeks to get it fixed but drove it home this afternoon and lifter noise was gone. I'm happy with my Tacoma again! More

Zoom in and Out In my business (Logistics) people say that for every good review you get there are probably 10 customers that wanted to tell you, you were doing a go In my business (Logistics) people say that for every good review you get there are probably 10 customers that wanted to tell you, you were doing a good job but did not submitted one, and for every bad review you get, you lose 10 customers. In this case consider this one as a Good (Great) review making up for the 10 customers that did not tell you the good things Mr. Dennis is doing at his job. The customer service I received from Dennis Watts was excellent and fast. From the moment he looked at my vehicle he was telling me what I could have done to save money. Work was completed and my little Toyota Tacoma is back in the road helping me go to work and keep America moving forward. Recommendation: You should offer service discount to Teachers, Students and Veterans. Or a discount to loyal customers. (Loyal customer: those that have been to your service department 3 times or more) R/ Frisly G Garcia US NAVY Retired cduty@hotmail.com More

GREAT GREAT GREAT!!!! I have been completely satisfied with your dearlership from looking to buy a new vehicle, working out a deal, finalizing the deal to know getting rout I have been completely satisfied with your dearlership from looking to buy a new vehicle, working out a deal, finalizing the deal to know getting routine service on my vehicle. Everytime I come over I am always greeted with a friendly welcome and everything taken care of for me... Keep up good work!!! More

Fast and Fabulous! I expected to wait 3 hours or more for service and detail cleaning on my car, but Dennis had me in and out in about 90 minutes!! My car looks fantasti I expected to wait 3 hours or more for service and detail cleaning on my car, but Dennis had me in and out in about 90 minutes!! My car looks fantastic inside and out and regular service will keep her running beautifully for me for a very long time!! Allen Toyota in Gulfport is the best! More

Oil Change I brought in my 12' 4Runnner for an oil change(by appointment) 11 April. The person who greeted me in the bay was polite and professional. I was br I brought in my 12' 4Runnner for an oil change(by appointment) 11 April. The person who greeted me in the bay was polite and professional. I was brought inside and waited over an hour for it to be finished. My vehicle sat in the bay for 10 minutes until I finally had to tell them it was finished. It then took them a few minutes to find the paperwork. They went over what was accomplished(air filter, tires, cabin air, etc.). They told me they "cleaned the cabin air filter". For laughs, (because it's happened more than once) I pulled the cabin air filter and it was packed full of leaves and dirt. I don't mind the fact that it wasn't done, I mind that it took over an hour for a 10minute oil change to be accomplished and to be fed lies in the end on why it took so long and all the extra things that were checked. If a person finds one thing that wasn't done that they were told was done, why would they believe the rest of it was done? More

Not a Good Day at Allen First off, the email appointment reminder/confirmation system doesn't seem to work properly. When I received my first reminder a few weeks prior to t First off, the email appointment reminder/confirmation system doesn't seem to work properly. When I received my first reminder a few weeks prior to the appt on 4/9, the time was incorrect. (It had me down for 10:30 a.m, but I had it on my calendar for 1:00.) I re-scheduled for 2:00, and received a confirmation. A day or two later, I received another reminder with a different date and time. Two days before the re-scheduled appt., I received another confirmation with the correct date and time. However, when I arrived they had no record of my appt., but they worked me in. I dropped the car off about 12:30 and was given a ride to my office. The driver made a note that I would need to be picked up. Shortly after 2:00, I received a call letting me know the car was finished and was told that they would call me when the driver was on his way. I was busy a promptly forgot about the time. Shortly before 5:00, I received another call asking if I still needed a ride. The courtesy van driver had forgotten. I was put in touch with another person who said he would call when he was pulling up to the office. (My office is less than 5 minutes from Allen.) At 5:10 I went outside to wait. At 5:20 I called to check on the driver and and was placed on a very lengthy hold. When someone finally came back, I was told that there was no one there to pick me up. The driver pulled up at 5:30. He apologized profusely, saying that just as he was getting ready to leave, 2 cars pulled in for service and he had to take care of them, as there was no one else to do so. When we got to Allen, the person behind the desk couldn't find my keys. She printed out another copy of the report, said the keys were in the car and sent me out the door. However, the vehicle in the service area wasn't my car. After going back inside, they located my keys and had the car brought up, and I was finally able to drive away. When I dropped the car off, I was asked if I'd like a complimentary wash, to which I replied "yes." When I picked it up, the car hadn't been washed. The next day, I received a reminder of my appointment for 10:30 on 4/11. More

Very Personable I purchased my vehicle in 2011. Everything said about my service contract has been true. Even now in 2014 the way I'm greated, given personal time, as I purchased my vehicle in 2011. Everything said about my service contract has been true. Even now in 2014 the way I'm greated, given personal time, asked about if there is anything that would make my visit more pleasant. Those types of experiences are rare once you've already purchased a vehicle. Roger's pleasant personality and genuine concern about me as a customer makes me tell others about the dealership and has me coming back to get my next vehicle from Toyota. I thought it was just me getting this, what I call special treatment, but I've witnessed time and time again him doing the same with other customers. Great guy! More