J Allen Toyota

Recall Service The people at Allen Toyota are on top of recall issues. From the first call informing me about the recalled item, to the handshake, upon arriving and The people at Allen Toyota are on top of recall issues. From the first call informing me about the recalled item, to the handshake, upon arriving and leaving; I am well pleased with the service received at this location. More

4 Runner Everything went very well. They were ready for me and handled my service in a satisfactory amount of time. They also explained my service to me. Everything went very well. They were ready for me and handled my service in a satisfactory amount of time. They also explained my service to me. More

Service Advisor & Manager Mrs. McHugh & Mr Tiblier ROCK!!!! They ALWAYS make me feel very VIP. This is the only automobile I have ever exclusively serviced by the dealer. The T Mrs. McHugh & Mr Tiblier ROCK!!!! They ALWAYS make me feel very VIP. This is the only automobile I have ever exclusively serviced by the dealer. The Technicians do great work. Usually Roland greets me. This visit was Terry. Everyone takes good care of my car and me. (Love my Avalon!) The were several more folks this visit whose names I don't have. Please thank them too. More

Engine burning oil I brought my 2009 camry in for my routine oil change & diagnostic service. When I made the appointment I pointed out as I did the last time I brought I brought my 2009 camry in for my routine oil change & diagnostic service. When I made the appointment I pointed out as I did the last time I brought it in for an oil change that when it get close to 5,000 miles the oil lamp on the dashboard lights up. After waiting about 45 minutes, Steven came out to tell me some horrifying news. The engine is burning oil (it had about 2 quarts left out of the 5), and to fix the problem would coast approx. $6500. To say the least, I was quite shocked. At this visit my camry had 112,470 miles. I was not told this scenario when I brought my car the previous 5,000 miles, nor any time prior to my car reaching 100,000. I can only report my disgust and disappointment, that no one at Allen could find this problem prior to my car reaching 100,000 (when it was under warranty). I cant believe that this problem only came up after my warranty was up, and after reading many, many narratives on the internet with people owning 2009 camrys with the same problem, I can only say that I think there is a design flaw in the engine and that there should have been a recall to fix this problem. Since, I believe this problem developed long before 100,000 miles, I dont think I should be responsible to pay $6500 to have it fixed. I would hope that Allen Toyota service department could do something to help me financially to help me with this huge amount since they did not find the problem until my warranty expired. Since I purchased my camry in 2008, I have never had my car serviced by anyone but Allen Toyota. I have every confidence that Allen Toyota will do the right thing and fix my car since I believe it should have been discovered and fixed while it was under warranty. More

Debating if I want to return or not. I called for an appointment 3 weeks in advance. I was assured that my service could be done while I waited in less than 4 hrs. I needed the following: I called for an appointment 3 weeks in advance. I was assured that my service could be done while I waited in less than 4 hrs. I needed the following: 1) oil change and lube 2) check engine light was on 3) exhaust was noisy (hole somewhere) 4) manufacture recall After 2 hrs I checked on status. All that was done was the oil change. Really, it took 2 hrs to do an oil change. But yes, then the tech was able to tell me what I already KNEW. Thanks for that. No other work was done. not even started. I had a pressing appointment that I had to get to so I could not afford to wait more time since my truck was still in a queue not even close to the work I had requested beyond a 20 min oil change. I was also asked if I had made an appointment in advance as it seemed that I was being "worked in" what ever that meant. Again. thanks for that. I had told 3 people what I wanted done, and needed done. 1) when I called 2) Two people when I arrived BUT neither was my service person! wow. No wonder nothing went as I had been told or expected Next time, IF I decide to come back, I will want to know a time estimate on services that MIGHT be done. And w More

Avalon Service As always each time I take my wifes Avalon in for service it has been done with professionally and with care. Will Johnson, my service advisor, is an As always each time I take my wifes Avalon in for service it has been done with professionally and with care. Will Johnson, my service advisor, is an outstanding individual and always makes sure I know what has been done and when I'm scheduled to bring the care in again. More

Mrs. Anna Kate Shurley I have been extremely pleased with the service at Allen Toyota and, especially, with Dennis' help and service. He asked if i wanted to schedule my nex I have been extremely pleased with the service at Allen Toyota and, especially, with Dennis' help and service. He asked if i wanted to schedule my next service, and while i opted not to do so right now, I will be scheduling it with Dennis when the time comes. Thanks so much! More

Service center Great service great service didn't excellent work on my car and took care of me and asked me if I need anything I will waiting for the 2015 Toyota Pri Great service great service didn't excellent work on my car and took care of me and asked me if I need anything I will waiting for the 2015 Toyota Prius More

Completely Satisfied Once Again.. Had unexpected problem with my driver door, I called and was told to come in immediately to have it checked out. Was told part needed to be ordered a Had unexpected problem with my driver door, I called and was told to come in immediately to have it checked out. Was told part needed to be ordered and was given time frame which was met. I got my car back and everything is great. Once again I was taken care of professionally and with a friendly attitude. Thanks again for great service.... More