J Allen Toyota

Great service, only one bad thing. Mike was very friendly. It was a quick service. 55k service, tire rotation, battery replacement and air filter replacement. One complaint, they did no Mike was very friendly. It was a quick service. 55k service, tire rotation, battery replacement and air filter replacement. One complaint, they did not check the engine coolant level or they ignored it. They marked it as good (green), but the engine coolant level is clearly below low level, they did not refill it. More

To long for a scheduled appointment oil change! Dropped my truck off at 1:30 PM and was still waiting on it at 3:00 PM. Nice place and thanks for the internet to keep my mind busy while waiting for Dropped my truck off at 1:30 PM and was still waiting on it at 3:00 PM. Nice place and thanks for the internet to keep my mind busy while waiting for so long. Your staff is nice but seemed overwhelmed. I was a basic oil change with no rotation of tires or changing any filters. Not upset but really need to work on the time you keep your customers on scheduled appointments on a basic oil change. Thanks, More

Service goes beyond the mechanical work Had the 2010 Camry in for the 10k synthetic oil change. I showed the service manager a spot of oil that I thought had been left behind at last service Had the 2010 Camry in for the 10k synthetic oil change. I showed the service manager a spot of oil that I thought had been left behind at last service. He insisted that he would have it checked out, which turned out to be a gasket that would be a pain to change. J.T. and his crew jumped on this task and followed it through to the final customer inspection, I always look under the hood beforte I leave. Always have, just an old mechanics habit. Not only did he replace remedy my gasket issue, they also removed any and all traces of oil, accumulated dirt, anything that wasnt engine was gone! Looked like new! J.T. ensured that we had seemless transportation at our finger tips. As soon as we knew we had to leave our car behind he put us in touch with Mr. Dembrowski who handles customer relations. Between the both of them we were back on the road with a very minimum of 45 minutes from the time we hit the door till we were on our way. Both of these guys, along with our advisor Chuck, all took it personally and professionally to make our experience at Allen Toyota the best it could be. I highly recommended this dealer to my Mom, brothers, and friends. All are happycustomers now. I would like to see vacuuming of front cabin area and clean rag inside window washing come back. That would be the icing on the cake! Keep up the good work all!! You know even if we are out of state and the work can wait, we will always be headed to Allen Toyota for all of our new car and excellent service after the sale. Service goes beyond the mechanical work. More

Great group of people Had my tocoma serviced there again and as always I was met with a smile and was seen about as soon as I pulled into the service line, the. I was hande Had my tocoma serviced there again and as always I was met with a smile and was seen about as soon as I pulled into the service line, the. I was handed off to a service advisor and he was awesome also. Being a tech myself I know the feeling when someone shows up late in the day and wants something done. I received NO negative vibe from anyone in the service dept. I will be back. More

What do I get for service. As a new customer I would have liked an overview of the service process. IS the car supposed to be washed? vacuum? Windows washed? Windows Washed insi As a new customer I would have liked an overview of the service process. IS the car supposed to be washed? vacuum? Windows washed? Windows Washed inside?... Service didn't set aspectations. Very friendly... Only had one service writer when I was waiting to be serviced. One service writer was talking to a family memeber on the phone. More

horrible service experience I have always been happy with the service I received at Allen Toyota, and I have always worked with Will. He was promoted and moved to Allen Hyundai. I have always been happy with the service I received at Allen Toyota, and I have always worked with Will. He was promoted and moved to Allen Hyundai. After I started realizing the poor quality of service I was receiving, I left TWO nice voicemails for the "service manager". I stated very politely that I had some concerns about my service. It is now the next day, mid morning, and I have still not received a call back from the "manager". I am considering trading in my car at another dealership, but no matter what, I will avoid this service department from here on out. It is too bad, because I have used them for every service since I bought my car over 2 1/2 years ago. More

Better Service I think you need to go back to VACUUMING the vehicles you service. This puts your Dealership apart from the other ones. Which makes you outstanding. I think you need to go back to VACUUMING the vehicles you service. This puts your Dealership apart from the other ones. Which makes you outstanding. More

RSStiver 10/01/2014 Everything went good. I was pleased with the service. The waiting room was clean and comfortable. There were PCs available to use which I thought was Everything went good. I was pleased with the service. The waiting room was clean and comfortable. There were PCs available to use which I thought was a good touch for a service department. More

Excellent service Allen Toyota has always had exceptional customer service. I've bought two Camry's from there and I've never had a major service issue. Southern Hospit Allen Toyota has always had exceptional customer service. I've bought two Camry's from there and I've never had a major service issue. Southern Hospitality at its best! More