J Allen Toyota

good work, terrible customer service I had a terrible experience with the customer service staff especially with Mike. My appointment was at 10:45. One of the service men explained tha I had a terrible experience with the customer service staff especially with Mike. My appointment was at 10:45. One of the service men explained that it was my battery. I saw the serviceman deliver my keys to the front desk after replacing my battery. Approximately 5 to 6 minuets later, I walked up to the desk and explained that I needed to get back to work since it was already around 1215. Mike explained told me to leave the desk because he had to train another technician and that it would take longer if I stood there watching. He indicated that it was my bill that they were working on. After waiting another 25 minuets, I went back to the front desk and discovered that my bill has not been processed at all. I informed Mike that he lied to me. We had a brief discussion about the matter and he leave the front desk. Another tech finally totals my bill and takes me over to the cashier. It is now about 1:00. In short, it took around 45 minuets from the time my keys were brought back to the counter until payment. Since my car is getting old, I have be seriously considering a new car. It will not be a Toyota because I do not want to have to deal with your service department. Furthermore, a colleague a couple of weeks ago arrive back at work and was explaining her bad experience with the service department at Toyota. More

worst service l've ever had. THIS IS MY SECOND VISIT TO ALLEN TOYOTA, BOTH HAVE LEFT ME WITH A VERY UNSATISFIED WITH THE SERVICES RECIEVED. ON 12 SEP 14, I BROUGHT MY TRUCK IN TO THIS IS MY SECOND VISIT TO ALLEN TOYOTA, BOTH HAVE LEFT ME WITH A VERY UNSATISFIED WITH THE SERVICES RECIEVED. ON 12 SEP 14, I BROUGHT MY TRUCK IN TO GET THE OIL CHANGED, TIRES ROTATED, AND FOG LIGHTS REPAIRED. THEY CHANGED THE OIL, FORGOT TO ROTATE MY TIRES, I WAITED FOR THEM TO BRING IT BACK (RIGHT AWAY IS WHAT I WAS TOLD), AND AFTER AN ADDITIONAL 45 MIN WAIT(ON TOP OF THE 2 HOURS I HAD ALREADY WAITED) IT WAS STILL NOT IN THE SHOP. THE SERVICE REP REPRINTED A NEW RECIEPT TAKING TEN DOLLARS OFF THE TOTAL PRICE, AND THEY DID NOT FIX MY HEADLIGHT WHICH I LATER DISCOVERED. BASICAPLLY I PAID $105.35 FOR AN OIL CHANGE. OUTRAGEOUS!! MY NEXT VISIT WAS ON 2 JAN 15 FOR AN OIL CHANGE AND THE TIRE ROTATION THAT I HADN'T RECIEVED. THEY SUPPOSEDLY DID THE TIRE ROTATION BUT NOT THE OIL CHANGE. I HAD ALSO ASK THEM TO FIX THE FOG LIGHT THAT I WAS CHARGED FOR ON MY PREVIOUS VISIT. THIS TIME IT TOOK ME 3 HOURS WITH AN APPOINTMENT AND I WALKED OUT WITHOUT MY OIL CHANGE BEING ACCOMPLISHED( THE REASON I CAME IN). IN BOTH CASES I CLEARLY STATED WHAT I WANTED DONE, WITH SIX HOURS OF WASTED TIME. THE SERVICE REP,IN FRONT OF MY WIFE AND I JUST STATED "I DON'T KNOW WHAT TO SAY". IN 51 YEARS, THIS IS THE WORST SERVICE I HAVE EVER HAD!! I AM REQUESTING A TELEPHONE NUMBER TO YOUR CORPORATE MANAGER. PLEASE REPLY WITH OTHER THAN A CUSTOMER SERVICE REP. More

Thank you for your follow up. The simple fact that you followed up on my earlier visit and corrected any problems which may have arisen from that occurrence puts you miles ahead o The simple fact that you followed up on my earlier visit and corrected any problems which may have arisen from that occurrence puts you miles ahead of other dealers. Again, thank you. Sincerely, Jerry Coleman More

Vehicle service. From the time I called to schedule my appointment until I left your lot I received the best service I have received from any business that I have deal From the time I called to schedule my appointment until I left your lot I received the best service I have received from any business that I have dealt with in years!!! Everyone was very friendly and went out of their way to make me fell special. As I looked arround the service area I could not help but notice that everyone was treated the same way. Plese extend my thanks to all involved and let them know that is them that are special!! Thanks again. John Humphries More

25K service the staff is very friendly and professional.. I cannot say enough nice things about Allen Auto. I would buy another car from them in a heartbeat! the staff is very friendly and professional.. I cannot say enough nice things about Allen Auto. I would buy another car from them in a heartbeat! More

Initial Impression did not last Inconsistent inspection results, high costs, overly optimistic wait times, and exaggerated repair concerns have driven me away from my initial positiv Inconsistent inspection results, high costs, overly optimistic wait times, and exaggerated repair concerns have driven me away from my initial positive impression. I am perfectly happy with my Toyota, but not my Toyota dealership. More

30K Maintenance Kim did an outstanding job and made my overall experience excellent. Rather than utilizing two Toyota dealerships near Slidell, LA, here I reside, I Kim did an outstanding job and made my overall experience excellent. Rather than utilizing two Toyota dealerships near Slidell, LA, here I reside, I decided to drive 50 miles in the rain today to experience the Allen service department. The maintenance on my 2013 Avalon was completed in under one hour and the cost was a lot less than I expected. The entire staff was professional and very friendly, from the gentleman that met me in the car receiving area outside to the Sales Rep which research the option of having BSM installed in my car. Thanks to everyone at Allen Toyota. More

55k service on Toyota Venza I was greeted promptly for my appointment time. Kim was awesome, very friendly and explained all that was done for my 55K service. The service was qu I was greeted promptly for my appointment time. Kim was awesome, very friendly and explained all that was done for my 55K service. The service was quick. Very impressed with dealership and all the polite people. More

5 k service on Sienna Kim was awesome and Chase helped me while she was with another customer. Chase was a awesome too. There should not be a 25 word minimum! Kim was awesome and Chase helped me while she was with another customer. Chase was a awesome too. There should not be a 25 word minimum! More

Wait time The wait was long but other than that it's a great dealership. Very friendly and very well taken care of place. Polite people. Very impressed. The wait was long but other than that it's a great dealership. Very friendly and very well taken care of place. Polite people. Very impressed. More