J Allen Toyota

Initial Impression did not last Inconsistent inspection results, high costs, overly optimistic wait times, and exaggerated repair concerns have driven me away from my initial positiv Inconsistent inspection results, high costs, overly optimistic wait times, and exaggerated repair concerns have driven me away from my initial positive impression. I am perfectly happy with my Toyota, but not my Toyota dealership. More

30K Maintenance Kim did an outstanding job and made my overall experience excellent. Rather than utilizing two Toyota dealerships near Slidell, LA, here I reside, I Kim did an outstanding job and made my overall experience excellent. Rather than utilizing two Toyota dealerships near Slidell, LA, here I reside, I decided to drive 50 miles in the rain today to experience the Allen service department. The maintenance on my 2013 Avalon was completed in under one hour and the cost was a lot less than I expected. The entire staff was professional and very friendly, from the gentleman that met me in the car receiving area outside to the Sales Rep which research the option of having BSM installed in my car. Thanks to everyone at Allen Toyota. More

55k service on Toyota Venza I was greeted promptly for my appointment time. Kim was awesome, very friendly and explained all that was done for my 55K service. The service was qu I was greeted promptly for my appointment time. Kim was awesome, very friendly and explained all that was done for my 55K service. The service was quick. Very impressed with dealership and all the polite people. More

5 k service on Sienna Kim was awesome and Chase helped me while she was with another customer. Chase was a awesome too. There should not be a 25 word minimum! Kim was awesome and Chase helped me while she was with another customer. Chase was a awesome too. There should not be a 25 word minimum! More

Wait time The wait was long but other than that it's a great dealership. Very friendly and very well taken care of place. Polite people. Very impressed. The wait was long but other than that it's a great dealership. Very friendly and very well taken care of place. Polite people. Very impressed. More

disappointed i brought my car in for my a/c noise. i told them my ac made rattling noises when i hit a bump and when i turn off the ac it stop. don't tell me tha i brought my car in for my a/c noise. i told them my ac made rattling noises when i hit a bump and when i turn off the ac it stop. don't tell me that you've found a leaf here and there that think it made the noise. then telling me that i need a noise reduction that going to cost me $700. "i said something is wrong with my ac that is making a noise"!!! and you telling me that i need a noise reduction? my ac is working fine, i feel like it's something loose in there that when i hit a bump it making that noise. cost me $80 to tell me that i need to bring it to somewhere else. i know its a toyota company and my car is a lexus but its still the same company. i always had good service here. but this is dumb. if you don't rush into and take your time and look into it then it could be fixed. probably going to cost me several hundred but im find with that!!!!!! More

Great service, only one bad thing. Mike was very friendly. It was a quick service. 55k service, tire rotation, battery replacement and air filter replacement. One complaint, they did no Mike was very friendly. It was a quick service. 55k service, tire rotation, battery replacement and air filter replacement. One complaint, they did not check the engine coolant level or they ignored it. They marked it as good (green), but the engine coolant level is clearly below low level, they did not refill it. More

To long for a scheduled appointment oil change! Dropped my truck off at 1:30 PM and was still waiting on it at 3:00 PM. Nice place and thanks for the internet to keep my mind busy while waiting for Dropped my truck off at 1:30 PM and was still waiting on it at 3:00 PM. Nice place and thanks for the internet to keep my mind busy while waiting for so long. Your staff is nice but seemed overwhelmed. I was a basic oil change with no rotation of tires or changing any filters. Not upset but really need to work on the time you keep your customers on scheduled appointments on a basic oil change. Thanks, More

Service goes beyond the mechanical work Had the 2010 Camry in for the 10k synthetic oil change. I showed the service manager a spot of oil that I thought had been left behind at last service Had the 2010 Camry in for the 10k synthetic oil change. I showed the service manager a spot of oil that I thought had been left behind at last service. He insisted that he would have it checked out, which turned out to be a gasket that would be a pain to change. J.T. and his crew jumped on this task and followed it through to the final customer inspection, I always look under the hood beforte I leave. Always have, just an old mechanics habit. Not only did he replace remedy my gasket issue, they also removed any and all traces of oil, accumulated dirt, anything that wasnt engine was gone! Looked like new! J.T. ensured that we had seemless transportation at our finger tips. As soon as we knew we had to leave our car behind he put us in touch with Mr. Dembrowski who handles customer relations. Between the both of them we were back on the road with a very minimum of 45 minutes from the time we hit the door till we were on our way. Both of these guys, along with our advisor Chuck, all took it personally and professionally to make our experience at Allen Toyota the best it could be. I highly recommended this dealer to my Mom, brothers, and friends. All are happycustomers now. I would like to see vacuuming of front cabin area and clean rag inside window washing come back. That would be the icing on the cake! Keep up the good work all!! You know even if we are out of state and the work can wait, we will always be headed to Allen Toyota for all of our new car and excellent service after the sale. Service goes beyond the mechanical work. More

Great group of people Had my tocoma serviced there again and as always I was met with a smile and was seen about as soon as I pulled into the service line, the. I was hande Had my tocoma serviced there again and as always I was met with a smile and was seen about as soon as I pulled into the service line, the. I was handed off to a service advisor and he was awesome also. Being a tech myself I know the feeling when someone shows up late in the day and wants something done. I received NO negative vibe from anyone in the service dept. I will be back. More