J Allen Toyota

Service department is a joke. I go into the dealer for service at 42k miles on my 2013 Avalon and I have extended warranty and prepaid Toyota care plus for 120k miles and I go up t I go into the dealer for service at 42k miles on my 2013 Avalon and I have extended warranty and prepaid Toyota care plus for 120k miles and I go up to the counter to meet with my advisor and we talk about what all problems I'm having with the vehicle. In the process of talking to the advisor he tells me there is a chance I may be charged if the findings are not covered under warranty. So I tell the guy I have no money to spend today and that if there is a need to charge for something to call me before they do it. So he also tells me that I will have to pay for a rental. I told him my warranty should cover it and he says the warranty should cover it. So I told him that if he thinks it will charge me To let me know he said ok and asked for my number and I asked him one more time so I'm not going to be charged anything today right. And he says no sir and says lets get it setup. We get it setup and they lead me to believe I will be charged nothing for the services today and say he will call if there is a chance of charges before doing the work. I call the dealer back twice throughout the day and talk to him and nothing is said about any charges and the second time I called he says yep I'm working on your ticket now I'll call you back in about ten minutes. I get a call back 15 or so minutes later and we go over everything and then he tells me and the total due today is $108. And I tell him he told me it wouldn't cost me anything and that he would call me before they do anything that will cost something and he chuckles and says you thought you weren't going to pay anything your at 42k miles and you said you wanted oil change and service done on the car and I tell him yes but my warranty should cover all that and he says your warranty expired a while back so I tell him no I have extended warranty and he looks it up and finds it and says ok let me adjust this and I'll call you back... I wait and he finally calls me back and then says ok it's only $58 and I was like ok you said it wouldn't cost me anything so I'll take care of it at the dealership. I get to the dealer and we go back and forth about it and then they take me to the office and call me a liar and say I don't have a bumper to bumper warranty and that's why I'm having to pay $58 today and I tell them I have both an extended warranty and a maintenance warranty... They say no and we're going to need you to pay the 58 dollars today and we go back and forth some more and I tell them I will oay it today but I will have to dispute it with my credit card company because I have a warranty. They go get another manager and then come back and say ok we won't charge you for today but you can never bring your car back to this dealership again. So I say ok and go. When I get home I call the financing manager Jeremy and tell him I want my money back for my warranty because I paid for a bumper to bumper warranty and they called me a liar and said that I don't. After 45 seconds to a minute he says you do.. You have a bumper to bumper 120k 6 year warranty and a 120k mile extended maintenance warranty. And I tell him everything and he says we'll I'll go find out what's going on and call you back.. After no call back in an hour I call the dealer again and to no surprise they say he's gone for the day. This place has the absolute worst customer service ever and I and my family and friends will never purchase a vehicle from this dealer again. I will be calling to cancel my warranty and get a full refund as soon as possible. More

24FEB2015 SERVICE FOR CAMRY RECALL ( TRANS. SOFTWARE UPDATE) Bottomline up front: coordination, communication, and service were exceptional. A few days after receiving the official Toyota Recall Notice by mail, Bottomline up front: coordination, communication, and service were exceptional. A few days after receiving the official Toyota Recall Notice by mail, "Nicole S. - Service Appointment Coordinator" called to remind us of the recall and schedule an appointment. Upon arriving at the dealership, “Terry C. - Service Greeter” promptly asked the nature of the visit, recorded odometer reading/etc, and linked me up with "Chase H. - Service Advisor.” Chase verified/updated our contact info and predicted the recall-service would take 1-2hrs. A little more than an hour later Chase called saying the service was complete. Upon pickup, Chase reviewed the receipt, gave a detailed explanation of the Transmission Software Update, and offered to schedule our next warranty-service 4 months in advance. Hats off to the entire Service Dept. Staff for efficiently completing the recall upgrade and keeping us safe! More

Not professional 1st. Chase the service writer makes up lies and waste our time so we have to talk to the manager about the couple weeks trying to get our replacement 1st. Chase the service writer makes up lies and waste our time so we have to talk to the manager about the couple weeks trying to get our replacement part for our new car 2nd. We drop the car off and then hours later we get a call saying the new part is defective but they will get the new part first thing in the morning and if we leave the car they will have it done and call. 3rd. We leave the car so the part can be put on first thing and 2pm comes and no one calls us. 4th we call and chase puts us on hold for 10'minutes just to come back and tell us the part is in and it will be put on before they close at 5:30! 5th. We talk to service manager and soon later the car is done BUT when he met us and we explained how unhappy we were with Chase and his lies and delays in getting the part he claims he will do the 5k service even though it is a bit early but at least he would keep us from returning to the dealer in another month. The tires rotated and 5k service is not done after 2 days wasted sitting at your dealership. Never again. More

First visit for maintenance on new auto. We went in for our first maintenance appointment. We had a pleasant area to sit in with lots of sunshine, a large screen t.v. to watch and great comm We went in for our first maintenance appointment. We had a pleasant area to sit in with lots of sunshine, a large screen t.v. to watch and great community coffee to drink while waiting. We checked out the new auto's and then sat and read the paper and had a really good cup of coffee while waiting. Our wait wasn't long as there were three people ahead of us. They even washed the car for us! I felt pampered! Thumbs up to Allen Toyota!!! More

Fast and Informative First I want to say a big THANK YOU to Mike, he was very helpful today! I do not remember the names of the other employees that worked with me, but yo First I want to say a big THANK YOU to Mike, he was very helpful today! I do not remember the names of the other employees that worked with me, but you all did very well. I've never opened a single door because all employees pay close attention to the customers actions, things are constantly being cleaned and the coffee is always hot. Went in because my low tire pressure light came on. I shut the car off as soon as I saw it because this is the first time I've seen the light so I had to look in the book to see what it was. With the cold weather I know tires can lose air pressure overnight, but they found a nail in my tire so it was good that I went in right away. They fixed it quickly, while I took some time to knit. I also learned that I don't have a protection plan on my tires. I thought I did because I'm used to having one from past tire purchases at other places. But now I will be prepared for the next time I may have a tire problem, it may cost a little money. Thank you again for all the help! More

outstanding service I stopped in to have my 10,000 mile checkup finished on my 2014 tundra 1794. The other dealership did change the oil and rotate the tires but didn't I stopped in to have my 10,000 mile checkup finished on my 2014 tundra 1794. The other dealership did change the oil and rotate the tires but didn't do the check sheet. I was met at the service bay and greeted. I explained my issue and was escorted to the service counter where I was taken care of. After approx. 45 minutes the work was completed and I was briefed on the report. This dealership is one of the best toyota dealerships I have been to on my trip around the USA. They really care about toyota customers both within their trade area and individuals from out of the region (Wyoming). More

Purchase & Service Our salesman ( William ) and management ( Lewis ) we deal with are great. They keep us coming back everytime we are looking to buy a vehicel. Dennis Our salesman ( William ) and management ( Lewis ) we deal with are great. They keep us coming back everytime we are looking to buy a vehicel. Dennis in service is always helpful. More

Good Service Department What more can I say: Excellent service. I have dealt with Allen Toyota since 2005 and have always felt comfortable with their recommendations as to ne What more can I say: Excellent service. I have dealt with Allen Toyota since 2005 and have always felt comfortable with their recommendations as to needed service unlike some dealers who always seem to find one more thing that needs servicing. Maybe it speaks to the quality of their original product. More

not satisfied I have heard about you guys before and not really good things. After my short experience the sales person was a good person overall but the manager th I have heard about you guys before and not really good things. After my short experience the sales person was a good person overall but the manager that came to help work the deal was not. His tone of voice only reflected that you guys are the only dealer around and we could not get anything better. That was the wrong answer. He was not willing to work with us in my opinion thinking that we were desperate for a vehicle. One more time wrong. Did not work with the price the best he could. If you guys are so good and work so many deals then you should have more room to work better deals. I have to say that this is the second time that I visited your dealer and walk away disappointed. Not a good record and not good propaganda from us. Well that is okay I found a better dealer that is willing to really work a good deal where both sides are happy. More

Vehicle Purchase and Service Review Cedriic is an excellent sells person. He found out how much my Toyota Prius would amount to in trade. We worked the deal from that point. I was in Cedriic is an excellent sells person. He found out how much my Toyota Prius would amount to in trade. We worked the deal from that point. I was in a bad situation. My Prius needed expensive repairs. I felt that Cedric made me a fair deal even though I was in a bad situation. Kim and Cedric were both kind and considerate. I would buy a vehicle from Allen Toyota again due to the excellent service. Thanks, Paula. More