J Allen Toyota

The Service I Received was TERRIBLE Experience with the service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me f service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me for it and would not work with me Tristan was trying to cover for the line tech Shawn. I spent $800.00 and $399 was labor for something that i did not have to have done at that time. So yes Allen Toyota got me for $800 and would not even offer me some of my money back after they mess up.Just think i was a customer for over 11 years and that how they treat you. only if i get my car fixed with them Really !! and i talked with Jeremy Bermond all he said ma"am i give you a call back and that didn't happen he had Tristan to call me back with a BAD attitude just sad. S. H More

Worked with Tyler on the purchase of a used vehicle. Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on the lot for viewing. More

Transferred in from USMC Camp Blaz, Guam to Keesler AFB and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securin and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securing a car. If you're looking for a salesman to not pressure you but assist you in picking out the right vehicle that meets your needs and budget, the Paul Cycyk is the person to request. Thank you to Paul and the J Allen Toyota personnel for a seamless process. More

Received car from J ALLEN FORD in not able condition to register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and iss register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and issues with car systems low to ground not able to raise system to drive. More

Tyler (sales) and Will (finance) were awesome! Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Out Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Outstanding experience. More

Terrible experience with this dealership. I went in with a monthly payment budget. They showed me vehicles and ran my credit for a vehicle I never could have afforded. I have excellent credit I went in with a monthly payment budget. They showed me vehicles and ran my credit for a vehicle I never could have afforded. I have excellent credit; they were careless and wanted to lock me in to buy a vehicle from them by running my credit app. I trusted they knew what they were doing when they worked with me, I was completely wrong. My credit score is so high because I'm mindful, and they completely did not care about that. Pay attention if you are looking at any vehicle here. They do not give truthful information, they are only out for their own benefit, not the customers. More

Chad met us outside told him what we were looking for and immediately went to work to find it. Pleasant to work with. Answered all our questions did not take long to decide to buy the car. Kept us updated immediately went to work to find it. Pleasant to work with. Answered all our questions did not take long to decide to buy the car. Kept us updated on the process. Will recommend this dealership and sales officer to my friends More

Had a great experience working with JB in the sales department and Chris in the finance department. I wasn't planning on purchasing a new car but after conversations with both of them, they made the c department and Chris in the finance department. I wasn't planning on purchasing a new car but after conversations with both of them, they made the car buying process so easy. The best part was they didn't irritate me and gave me all the information to make an informed decision. This is the second vehicle that I purchased from J Allen and will continue to give them my business. More

I had been dealing with Evan Cannon since April 2023 on the future purchase of a new Tundra. Finally made the four hour drive to get my new 2024 Tundra in December. I truly enjoyed working with Evan and hi the future purchase of a new Tundra. Finally made the four hour drive to get my new 2024 Tundra in December. I truly enjoyed working with Evan and his wife Tina who filled in for him in his absence. I appreciate your persistence which paid off in the end! More

I keep trying to give this place a chance. ... I had my vehicle scanned for a problem in the summer of 2023. After a $300 fee, they determined that nothing was wrong with my vehicle, despite ... I had my vehicle scanned for a problem in the summer of 2023. After a $300 fee, they determined that nothing was wrong with my vehicle, despite the warning I was getting on my OBS sensor that my battery voltage was off. Spoiler alert: something was wrong with my vehicle, and I replaced the 12v battery myself. During this costly, but "thorough" scan (their words, not mine), they neglected to tell me about the "customer service bulletin" (words that companies like to use to avoid the word "recall") that was out for my vehicle's brake actuator. You read that right: they neglected to tell me something may be wrong with my BRAKES. Fast forward to this month, I rolled in with the customer service bulletin in hand for this problem for my 2014 Prius....only to discover I am no longer eligible as of December 2023. I missed the "cutoff" date by less than a month, something that could have been avoided had I been told my vehicle was eligible for this fix 6 months ago. I have attempted to call or email a service advisor or manager to try to plead my case or find SOMEBODY I can talk to about this recall, but J. Allen refuses to return my calls or my emails. So, enjoy the free $300. You guys have my phone number and email. More