J Allen Toyota

Great Customer Service The Customer service at Allen Toyota is second to none. From the ease of scheduling an appointment for routine vehicle service and the friendly knowle The Customer service at Allen Toyota is second to none. From the ease of scheduling an appointment for routine vehicle service and the friendly knowledgeable staff on hand make sure that each and every need you have for your vehicle is taken care of before you leave. There is only one place on the Mississippi Gulf Coast to buy or service your vehicle and its at Allen Toyota!!!!! More

Honest and helpful I took my Lexus there th have a noise checked out. I told them what I have done so far to identify the problem. After an hour they came and told me th I took my Lexus there th have a noise checked out. I told them what I have done so far to identify the problem. After an hour they came and told me that they also think it is a wheel bearing and that they had talked to Lexus and that it would be covered under the power train warranty and that I should take it to the nearest Lexus dealer.. they also told me that there would be no charge for the diagnostic. More

Consistently great service from Mike McCormick Mike McCormick has been my service advisor for several years. The professionalism, knowledge and courtesy he consistently displays is outstanding. W Mike McCormick has been my service advisor for several years. The professionalism, knowledge and courtesy he consistently displays is outstanding. When I walk into the Allen Toyota customer service wait area and see Mr. Mike behind the counter I know that I can sit back and enjoy reading, confident in the knowledge that my Avalon will be expertly and properly serviced. I have no suggestions for improvement, because in my opinion, the manner in which Mike performs his job earns him a perfect 10. In other words: If it’s not broke, don’t fix it! More

Need Better Documentation and Communication Arrived for a scheduled service checkup then told that my agreement was expired. Should have been documented in the system and communicated to me. F Arrived for a scheduled service checkup then told that my agreement was expired. Should have been documented in the system and communicated to me. Fail! More

Wow! Allen Toyota I have honestly never been treated better than at Allen Toyota. From our sales rep Ben, to managers and finance. This is a dealership that understands I have honestly never been treated better than at Allen Toyota. From our sales rep Ben, to managers and finance. This is a dealership that understands how to treat a customer. I have always bought Ford products but my next purchase will definitely be a Toyota from Allen Toyota. More

It was such a great experience I ever had I was treated as one of their family from beginning my salesmen Trey was super friendly and knowledgeable with the products he walked me through the w I was treated as one of their family from beginning my salesmen Trey was super friendly and knowledgeable with the products he walked me through the whole process and made sure I fully understand the features before I left the dealership And I was also greeted by the sales manager James That he really helped me with such a great deal which I and my wife really appreciated Thanks again Allen Toyota More

Excellent customer service. Sales rep Kaytelin Stewart was very knowledgeable and friendly. She got us in our new Rav4. Finance department was also really good. All around, a g Sales rep Kaytelin Stewart was very knowledgeable and friendly. She got us in our new Rav4. Finance department was also really good. All around, a great dealership. More

Wonderful Attentive Staff From the first call Wayne was honest friendly and helpful. Having challenging credit, he let me know what he could and couldn't do from the beginning From the first call Wayne was honest friendly and helpful. Having challenging credit, he let me know what he could and couldn't do from the beginning and never blew smoke up my but or wasted my time. Very greatful for his help and guidance, and I love my new used vehicle More

Good customer service Once I drove up I was acknowledge right away. The young man asked me what I needed and got straight to work. He walked me around my car to make sure e Once I drove up I was acknowledge right away. The young man asked me what I needed and got straight to work. He walked me around my car to make sure everything looked good before we went in. I didn't have to wait to be check in. They took good care of me. I appreciate the kindness the staff showed me. More

Great dealership The sales people, Wayne, and finance people, David & Cedric all did an outstanding job and they were very efficient about the whole process of buying The sales people, Wayne, and finance people, David & Cedric all did an outstanding job and they were very efficient about the whole process of buying a new truck. More