J Allen Toyota

Left work early, got a babysitter, Drove 75 miles to purchase what sounded like a certified used van. Got there and it was dented (just happened 😂) Engine was filthy , rugged looking. What a waste. purchase what sounded like a certified used van. Got there and it was dented (just happened 😂) Engine was filthy , rugged looking. What a waste. Worst part - I think they were expecting a woman they could take advantage of and were surprised to find a man was the buyer. So very disappointing for multiple parties More

*NEW BUYERS PLEASE BEWARE* I purchased a vehicle through J Allen Toyota and my overall experience was subpar. They made a mistake on my sales price. The price we agreed on (that I signed on the Pro through J Allen Toyota and my overall experience was subpar. They made a mistake on my sales price. The price we agreed on (that I signed on the Proposal) was not reflected on the actual Bill of Sale. The signing process was electronic with my digital signature applied and the process was rushed through. I was given a flash drive with the documents stored on them versus leaving with the physical paperwork in my hand. So, I didn’t notice the mistake until I got home and reviewed the documents on the flash drive. Please pay attention to the tricks that the Sales and Finance team will try to play on you. I wouldn’t have caught the mistake in sales price unless I reviewed the documents on the flash drive when I made it home. Also, I live out of State and they forgot to send me home with a temporary tag for the vehicle. I called Chad (my Sales Consultant) and immediately notified him of the error in my sales price. Both Chad and Paul (the Sales Manager) were very dismissive to my concerns and were quick to rush me off the phone. I was told by Chad, “Well it was a mistake, we are human, sometimes we drop the ball and don’t always get it right”. Seriously? This is your job and it’s completely unacceptable. I was told that I would receive a check with the difference in the sales price. It has now been over one week since I’ve purchased the vehicle and I haven’t received anything. It’s hard for me to fully enjoy my new vehicle because I’m so disappointed in how poorly the situation was handled at this dealership. The quality of the customer service is poor. I have to continuously follow up with them to receive a simple update on the status of my check and it feels like I’m pulling teeth. I just simply want an answer. I shouldn’t have to go out of my way to receive an update on a mistake that was made by the dealership. This is absolutely ridiculous. There are many other Toyota dealerships to purchase a vehicle from. If I could do it all over again, I would take my business elsewhere. If you are interested in buying a vehicle at this dealership, please take my experience as your warning. More

Worst place on the gulf coast to purchase a vehicle. Traded a perfectly good running jeep for 2018 gmc sierra that lasted 7 days before the transmission went completely out. All they had to say was oh w Traded a perfectly good running jeep for 2018 gmc sierra that lasted 7 days before the transmission went completely out. All they had to say was oh well you signed a contract. All that money for a vehicle then have to turn around and buy a new transmission. I don't understand how dealerships keep getting away with this. Even after the salesman told the truck had absolutely no issues what so ever. If I could find a lawyer willing to take them on I would sue the xxxx out of J Allen Toyota More

I have never written a bad review but when no one will call you back what else can a person do. Here is my story: On July 2nd I had my Toyota towed into J. Allen due to the strong smell of gas. I was s call you back what else can a person do. Here is my story: On July 2nd I had my Toyota towed into J. Allen due to the strong smell of gas. I was scared to drive it. It had 2 recalls on this make and model. I got my car back on July 5th and on the way home the engine light came on and a alarm with the rear light on. So, made another appointment for July 10th and when I got there I was told I needed to leave it. I had more appointments that afternoon so I left making yet another appointment for July 15th at 9:00am. I thought it would help if I brought the car there on Sat. July 13th so they could get started on it ASAP Monday morning at 9:00. I thought for sure it would be taken care of by that afternoon. WRONG!! I called 3 or 4 times to check on the status as I had an emergency and kept getting the run around. No communication about what was going on with my car. Finally about 4:30pm I called and told them I needed my car and was coming to get it fixed or not, I had an emergency. After 7 hours you would think I would know something or have my car back. I was extremely upset!! Wouldn't you be?? When I went to pay I was told it was over $200 dollars but then someone stepped in, ripped a page off and then I had to pay $181.42. I saw the diagnostics code and a friend looked it up which reveled a evaporation problem. Due to unforeseen circumstance I was not able to contact them again until yesterday July 23rd. Two calls to Rose, leaving a message to PLEASE call me back and after 4 hours of waiting I called manager Triston Guthrie leaving a message to please call me back. No call back. I am not only disappointed, I can't believe you are running a business with no regards to a person's safety. You should have returned my calls and tried to resolve my issue. My car could be dangerous! Shame on all of you! More