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J Allen Toyota
Gulfport, MS
434 Reviews
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Showing 434 reviews
December 21, 2024
*NEW BUYERS PLEASE BEWARE* I purchased a vehicle through J Allen Toyota and my overall experience was subpar. They made a mistake on my sales price. The price we agreed on (that I signed on the Pro through J Allen Toyota and my overall experience was subpar. They made a mistake on my sales price. The price we agreed on (that I signed on the Proposal) was not reflected on the actual Bill of Sale. The signing process was electronic with my digital signature applied and the process was rushed through. I was given a flash drive with the documents stored on them versus leaving with the physical paperwork in my hand. So, I didn’t notice the mistake until I got home and reviewed the documents on the flash drive. Please pay attention to the tricks that the Sales and Finance team will try to play on you. I wouldn’t have caught the mistake in sales price unless I reviewed the documents on the flash drive when I made it home. Also, I live out of State and they forgot to send me home with a temporary tag for the vehicle. I called Chad (my Sales Consultant) and immediately notified him of the error in my sales price. Both Chad and Paul (the Sales Manager) were very dismissive to my concerns and were quick to rush me off the phone. I was told by Chad, “Well it was a mistake, we are human, sometimes we drop the ball and don’t always get it right”. Seriously? This is your job and it’s completely unacceptable. I was told that I would receive a check with the difference in the sales price. It has now been over one week since I’ve purchased the vehicle and I haven’t received anything. It’s hard for me to fully enjoy my new vehicle because I’m so disappointed in how poorly the situation was handled at this dealership. The quality of the customer service is poor. I have to continuously follow up with them to receive a simple update on the status of my check and it feels like I’m pulling teeth. I just simply want an answer. I shouldn’t have to go out of my way to receive an update on a mistake that was made by the dealership. This is absolutely ridiculous. There are many other Toyota dealerships to purchase a vehicle from. If I could do it all over again, I would take my business elsewhere. If you are interested in buying a vehicle at this dealership, please take my experience as your warning. More
by Kelsey
Employees Worked With
Chad and Paul
October 25, 2024
Worst place on the gulf coast to purchase a vehicle. Traded a perfectly good running jeep for 2018 gmc sierra that lasted 7 days before the transmission went completely out. All they had to say was oh w Traded a perfectly good running jeep for 2018 gmc sierra that lasted 7 days before the transmission went completely out. All they had to say was oh well you signed a contract. All that money for a vehicle then have to turn around and buy a new transmission. I don't understand how dealerships keep getting away with this. Even after the salesman told the truck had absolutely no issues what so ever. If I could find a lawyer willing to take them on I would sue the xxxx out of J Allen Toyota More
by richardlouv
Employees Worked With
Paul
July 24, 2024
I have never written a bad review but when no one will call you back what else can a person do. Here is my story: On July 2nd I had my Toyota towed into J. Allen due to the strong smell of gas. I was s call you back what else can a person do. Here is my story: On July 2nd I had my Toyota towed into J. Allen due to the strong smell of gas. I was scared to drive it. It had 2 recalls on this make and model. I got my car back on July 5th and on the way home the engine light came on and a alarm with the rear light on. So, made another appointment for July 10th and when I got there I was told I needed to leave it. I had more appointments that afternoon so I left making yet another appointment for July 15th at 9:00am. I thought it would help if I brought the car there on Sat. July 13th so they could get started on it ASAP Monday morning at 9:00. I thought for sure it would be taken care of by that afternoon. WRONG!! I called 3 or 4 times to check on the status as I had an emergency and kept getting the run around. No communication about what was going on with my car. Finally about 4:30pm I called and told them I needed my car and was coming to get it fixed or not, I had an emergency. After 7 hours you would think I would know something or have my car back. I was extremely upset!! Wouldn't you be?? When I went to pay I was told it was over $200 dollars but then someone stepped in, ripped a page off and then I had to pay $181.42. I saw the diagnostics code and a friend looked it up which reveled a evaporation problem. Due to unforeseen circumstance I was not able to contact them again until yesterday July 23rd. Two calls to Rose, leaving a message to PLEASE call me back and after 4 hours of waiting I called manager Triston Guthrie leaving a message to please call me back. No call back. I am not only disappointed, I can't believe you are running a business with no regards to a person's safety. You should have returned my calls and tried to resolve my issue. My car could be dangerous! Shame on all of you! More
by rphathaway
Employees Worked With
Rose Monzingo and Triston Guthrie
June 09, 2024
Chad Gunn is an excellent customer assistant. Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time range for our visit. The dealership is a beehive of activity, but no one is overlooked and staff checks frequently on anyone in a waiting area. Chad had already had the newly arrived used car we came to see cleaned in anticipation of our arrival (an unspecified time.).After the test drive we were permitted all the time we wanted to thoroughly look over and under the car. Satisfied, we began the purchase process. It was seamless and there was no upsell pressure. No nonsense, intelligent and smooth process. All of the staff with whom we came in contact was friendly and knowledgeable. They do a lot of business daily but everyone who steps through the door is treated like an individual. To have staff who speak TO you and NOT AT you is an awesome experience in car buying. More
by Garro
Employees Worked With
Chad Gunn, Rachel Mills
April 24, 2024
My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix my car, which cost several thousand dollars. If I didn't call for an update, I just flat out didn't get one at all. Every new “inspection” found another issue that added a few hundred dollars each time. Was accused by my "Service Advisor" of adding additives to my car that caused the failure, something I would NEVER do. To top it off, their form of troubleshooting is just changing parts to run the bill up. There was even a part that was ordered and put on that was the wrong part and we had to wait longer for the correct part to come in. My car was "fixed", I drove it down the road and guess what? It broke again! They towed my car back, told me "We'll take care of it". We will give you a rental and cover the Tow.” The wife was called after we were told they would take care of the Tow and rental car.... That we would have to pay for it! After some choice words from my wife, they agreed to cover the repair (which was their fault to begin with) as well as the tow and rental. That took another week or so. So here I am out thousands of dollars, no updates, no sympathy at all. No concern for a customer's needs that wasn't buying a new car, I guess. They just flat out wanted money and they didn't care at all that my car wasn't fixed. Get my car back a SECOND TIME and after 3 days, same issue occurring after their “fix”. The icing on the cake was they ended up sending the vehicle to another dealership to actually fix it. Parts were changed under warranty and of course other parts the other dealership found had issues with they missed that needed changed too. I wasn't offered anything by upper management nor contacted by them to make it better, like "hey we will charge you for this and work with you on this". They were in over their heads on this but saw an opportunity to make money off of me. I will never step foot back at this facility ever again. More
by CoreyCBoudreaux
Employees Worked With
Zach Corbin
April 21, 2024
Our salesman was Chad Gunn, was excellent. Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offe Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offered us a deal that we all were happy with and agreed on. Great deal couldn’t pass up. Finance Manager, Caroline Poulin, was great. She worked to get me the best finance rate possible. Very knowledgeable. Any questions we asked she didn’t hesitate to answer. Explained each of the financial papers before I signed them to my satisfaction. I highly recommend each of these employees and JAllen Toyota. More
by shelbyjean369
Employees Worked With
Chad Gunn, Jim Ferguson, Caroline Poulin
April 17, 2024
The Service I Received was TERRIBLE Experience with the service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me f service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me for it and would not work with me Tristan was trying to cover for the line tech Shawn. I spent $800.00 and $399 was labor for something that i did not have to have done at that time. So yes Allen Toyota got me for $800 and would not even offer me some of my money back after they mess up.Just think i was a customer for over 11 years and that how they treat you. only if i get my car fixed with them Really !! and i talked with Jeremy Bermond all he said ma"am i give you a call back and that didn't happen he had Tristan to call me back with a BAD attitude just sad. S. H More
by shudnall
Employees Worked With
Tristan Guthrie,Shawn Moore,Torrian Harris , Jeremy Bermond
