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J Allen Toyota

Gulfport, MS

3.5
437 Reviews

11397 Helen Richards Dr

Gulfport, MS

39503

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Showing 437 reviews

April 12, 2025

J. Allen Toyota 3/21/25 - 4/08/25 Thank you for pointing out the DTC of the 2010 Lexus 460 set of Misfires, DTC of 1-8, all eight cylinders, which another shop caused by installing the wrong spark More

by frenchiescf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collier, Laura
April 02, 2025

I recently took my 2013 Toyota RAV4 to J. Allen Toyota for a recall repair and to fix a steering issue. While they did address the recall, the steering problem was not resolved. Initially, I More

by garnetkjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Cuevas
January 20, 2025

Left work early, got a babysitter, Drove 75 miles to purchase what sounded like a certified used van. Got there and it was dented (just happened 😂) Engine was filthy , rugged looking. What a waste. More

by Mrs.Nobody
Recommend Dealer
No
Employees Worked With
Sales Person
December 21, 2024

*NEW BUYERS PLEASE BEWARE* I purchased a vehicle through J Allen Toyota and my overall experience was subpar. They made a mistake on my sales price. The price we agreed on (that I signed on the Pro More

by Kelsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad and Paul
October 25, 2024

Worst place on the gulf coast to purchase a vehicle. Traded a perfectly good running jeep for 2018 gmc sierra that lasted 7 days before the transmission went completely out. All they had to say was oh w More

by richardlouv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul
July 24, 2024

I have never written a bad review but when no one will call you back what else can a person do. Here is my story: On July 2nd I had my Toyota towed into J. Allen due to the strong smell of gas. I was s More

by rphathaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Monzingo and Triston Guthrie
June 28, 2024

Received great deal and service from Evan on a great looking Camry XLE. Love it More

by Kenpock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doneshia Finklea, Leo Shelby, Mike McCormick
Jul 02, 2024 -

J Allen Toyota responded

We are grateful you took time to share your experience with Evan and team at J. Allen Toyota, Kenpock, thank you! We appreciate your business and look forward to your first service visit!

June 09, 2024

Chad Gunn is an excellent customer assistant. Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time More

by Garro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Gunn, Rachel Mills
Jun 24, 2024 -

J Allen Toyota responded

We are grateful you took time to share your experience with Chad and the rest of the team at J. Allen Toyota, Garro, thank you! We appreciate your business and look forward to your first service visit!

May 20, 2024

All I have to say is EXCELLENCE,, PROFESSIONAL AND CHAD GUNN . J Allen Toyota....AMAZING! More

by Franchesca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Gunn( Amazing)
May 22, 2024 -

J Allen Toyota responded

We are grateful you took time to share your experience with Chad and the rest of the team at J. Allen Toyota, Franchesca, thank you! We appreciate your business and look forward to your first service visit!

April 24, 2024

My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix More

by CoreyCBoudreaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Corbin
Apr 25, 2024 -

J Allen Toyota responded

Neither J. Allen nor Toyota like to be associated with negative experiences and will work to earn back your business. We recognize the value of your feedback and aim to respect this most; we are eager to try again when the time comes for another service or purchase.

Apr 25, 2024 -

CoreyCBoudreaux responded

Copy and pasted response how sincere and heartfelt. You even said in the canned response above, I have to try to spend more money for you to earn my business...Wow! That screams customer service when I read that. No apology for the 7 weeks I didn't have a vehicle. No apology for how I was treated. No actual offer to help me after spending $4700 to fix my vehicle. That another dealership had to fix, because the opportunity to make money was more valuable that doing right by me the customer. You had many opportunities to do the right thing you chose money over me. In your canned response above, you're not actually offering me anything that would actually help me. I was actually going to consider a Toyota, after spending time at your dealership.... That is definitely off the table forever.

Apr 25, 2024 -

J Allen Toyota responded

Again, we regret to hear about your experience. Please know our leadership team is reviewing and taking appropriate action to communicate and improve. Thank you for sharing and giving us the opportunity to grow and earn five stars on future visits.

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