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Island Toyota
Staten Island, NY
417 Reviews
Welcome to Island Toyota, Staten Island’s only Toyota dealer. Island Toyota is located at 1591 Hylan Blvd, near the Rab’s Bowling Alley in Island, NY. Customers from Brooklyn, Queens, Island, Manhattan, and NJ choose us for their sales, service, parts, accessories and body shop needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 AM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 AM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 417 reviews
July 29, 2018
Toyota review Very nice people to deal with them. I requested to change one of the tires that is loose pressure. And it takes time to confirm with the contract. But Very nice people to deal with them. I requested to change one of the tires that is loose pressure. And it takes time to confirm with the contract. But in overall everything was fine. More
by Jalo
Employees Worked With
Melissa Merino
July 27, 2018
Great customer service I had to bring my subaru in for regular service and I have to say that all of the people at your Subaru service location were extremely solicitous and I had to bring my subaru in for regular service and I have to say that all of the people at your Subaru service location were extremely solicitous and professional with handling my questions, and most especially the woman at the counter, Lorena. She was extremely attentive to my needs and rapidly took care of all of my concerns--with a smile. Service was great and not as costly as I expected. I will definitely be coming back. More
by MaryHC
Employees Worked With
Lorena
June 20, 2018
Outstanding service Island Toyota made buying a car so much easy. The service was amazing I had zero problems with the purchase I made. I couldn’t be more happy. Island Toyota made buying a car so much easy. The service was amazing I had zero problems with the purchase I made. I couldn’t be more happy. More
by Anonymous101
Employees Worked With
George
June 20, 2018
Taking care of customers is their top priority! Had a great service experience at Island Toyota. Besa is one of the best ones there that takes care of customers and makes sure everyone leaves the pl Had a great service experience at Island Toyota. Besa is one of the best ones there that takes care of customers and makes sure everyone leaves the place with a big smile. I appreciate this manner, and happy to be their custome for past 3 years now. Trying to bring my friends from BK to this place in SI to get their cars serviced. More
by Araz8
Employees Worked With
Besa Grajqevci
June 10, 2018
Flat Out Lied I arrived with my 2016 Avalon to have the 18 month service done with an appointment, Two & a half hours later a service guy who came into the waiting I arrived with my 2016 Avalon to have the 18 month service done with an appointment, Two & a half hours later a service guy who came into the waiting room to get something from a vending machine stated to me in a surprised tone " Why are you still here, your car has been done for some time ". This statement brought me out to the service area where I stood around for a half hour while they located my paperwork. When I got into the car I am realizing that nothing appeared to have been done so I asked the service manager what exactly was done.His reply was no oil change at this time [ which is a major reason I took the car in ] we topped off the fluids , rotated the tires and gave it a complimentary car wash. When I checked under the hood I was actually happy to see undisturbed dust on the engine showing that NOTHING HAD BEEN TOUCHED otherwise I have to worry. Why is my new car loosing Brake fluid, transmission fluid, ETC. that it needs to be topped off. So now I have to doublecheck everything . Rotate tires- NOT DONE a small mark on the left rear wheel is still on the left rear, What actually was done was to over inflate 3 tires to 39, 40 & 41 lbs. and slop on some kind of sidewall tire shine product. The "Complimentary" car wash - NOT DONE I had the car washed two days earlier and there is a telltale windshield clean spot when I hit the wipers to clear the overnight dust off. It simply does not take close to three hours to put air in the tires . The service manager, James Tripoli has gone way past simply dropping the ball. More
by NYINJUN
Employees Worked With
James Tripoli
May 30, 2018
Great service Worked with Lorena. Excellent service. She took the car right away and communicated with me throughout the entire process. Couldnt have asked for a mo Worked with Lorena. Excellent service. She took the car right away and communicated with me throughout the entire process. Couldnt have asked for a more smooth experience. Thanks Lorena!! More
by dbrown25
Employees Worked With
Lorena
May 26, 2018
First service I am from NJ but purchased my vehicle from Subaru at island Subaru had first service and I was treated very well. Service was fast and it was a busy I am from NJ but purchased my vehicle from Subaru at island Subaru had first service and I was treated very well. Service was fast and it was a busy Saturday morning. Also, did free tire rotation because I waited so long which was not long at all. More
by Sin976
Employees Worked With
Besa
May 18, 2018
Great Service I recommend this store. My service advisor Lorena was very friendly and professional. They were very efficient and their s service was fast. I’ll reco I recommend this store. My service advisor Lorena was very friendly and professional. They were very efficient and their s service was fast. I’ll recommend this dealership to my family and friends. More
by Laura3376
Employees Worked With
Lorena Vilela
May 16, 2018
Oh my god I have been coming there multiple times for service and never had I had experience like I had with Lorena omg she was more then great she treated me w I have been coming there multiple times for service and never had I had experience like I had with Lorena omg she was more then great she treated me with care and respect I can’t belive how great she was. That I couldn’t wait to run home and tell everyone. Great pick there.will be returning for sure. More
by Gioscamry
Employees Worked With
Lorena
May 15, 2018
Friendly and very helpful I brought my car in for service and a problem with my front leather seat. Laurena and Besa were the best. They went above and beyond to accommodate me I brought my car in for service and a problem with my front leather seat. Laurena and Besa were the best. They went above and beyond to accommodate me in every way. I can't say enough good things about them and the service department. I would recommend them. Thank you More
by Richie5280
Employees Worked With
Besa and Laurena
