Island Mazda
Staten Island, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 149 reviews
Terrible Terrible Service. Have Tire Insurance. Got a blown out tire in the blizzard. Was told to come in and just get a Tire change. No problem. Get there waited 3 hours was to Have Tire Insurance. Got a blown out tire in the blizzard. Was told to come in and just get a Tire change. No problem. Get there waited 3 hours was told the standard CX5 car I have, they do not stock their tires. On top of that, the tire insurance company needs to approve it first. Service advisor called tire insurance company and said they are closed and he would call Monday or Tuesday or I should call and see if I can do better to get the authorization from the Tire Insurance myself?? And then to have them call Island Mazda that I can have the tire. Then they will put the order in for it and it should arrive in a few days. So, basically I have Tire Insurance. Stayed for 3 hours. Was told I CAN'T have the Tire for at least a week that is unless I call the Tire Insurance company or till the Service Rep gets around to it. So, I have to drive in this treacherous weather on a donut for a week back and forth to work at the least depending on if anyone contacts the tire company for me to get authorization for a insurance I've paid hundreds of dollars for apparently no reason? When I told the service rep I would have to go a week on a donut? He said you could always buy a tire at a tire shop. I'm sure that the tire insurance company would reimburse you. I said and you know that for a fact?? What if I buy it and they don't and they tell me I was supposed to follow that proceedure? Then what I paid $200.00 for a new tire and for hundreds of dollars on Tire insurance that I can't use?? I don't understand am I the First and Only person to have bought this Tire Insurance?? Cause no one seems to know what they are doing? I was told get the insurance when I bought the car. Problem? Come in. They change the tire right there and then. No prob. The Two service reps laughed at me and said they'll say anything to sell a car. Told me to Live and learn. Still on a donut and have to try a different location hoping the next one can actually help me out. 3 hours completely wasted sitting in their uncomfortable chairs. More
Mazda CX-5 2017 Grand Touring Freddy Bosco is a great salesman. Very informative and knowledgeable. He guided me through my first lease process with clarity and ease. I am very hap Freddy Bosco is a great salesman. Very informative and knowledgeable. He guided me through my first lease process with clarity and ease. I am very happy, thank you Island Mazda. More
Excellent Experience Came in to Island Mazda and got a good deal in a short amount of time. Freddy Bosco was very helpful in finding the right car, and explaining the fea Came in to Island Mazda and got a good deal in a short amount of time. Freddy Bosco was very helpful in finding the right car, and explaining the features of the car. Mike Vento in finance was very supportive and helpful as well. More
Worst customer service i ever received ! first of all i wanted to buy the car by them and after 2 times they made me wait over 20 minutes i decided to go to Bay Ridge Mazda i ever received ! first of all i wanted to buy the car by them and after 2 times they made me wait over 20 minutes i decided to go to Bay Ridge Mazda ,. 5 months later i started hearing a noise in back of my car and went Mazda Services in Staten Island and saw a gentleman name Jason and first took an hour to see him and 3 hours to find out that they need to order a part after 4 hrs the mechanic called me to let me know that the gentleman name Jason will order the part and call me back , it past 2 moths and no one called me back , then i called the island group to complain and the Chris called me and said that he so sorry and he will make sure that this problem will be resolved , than pas 2 weeks and i did not get any call back from no one , then i decided to call the parts department and they told me that the part is long time a go here and the service department need to call you for appointment which never happened , very unorganized people and department , will never go back there again , i think Island Auto group need to find out about this . More
Car purchase I walked into Island Mazda and met Phil Dugo. He couldn't be happier to go over the options on the vehicle I was interested in. I picked a CX5 and d I walked into Island Mazda and met Phil Dugo. He couldn't be happier to go over the options on the vehicle I was interested in. I picked a CX5 and drove out of the dealership with the SUV in no time at all. Thanks Phil for all your help! More
Fantastic Service My wife and I could not be happier with the service provided over the weekend to us at Island Mazda, Kimberly helped us to pick the right trim level w My wife and I could not be happier with the service provided over the weekend to us at Island Mazda, Kimberly helped us to pick the right trim level we required and worked within our budget. She even went the extra mile when we requested a differing color than they had on their lot, and went and retrieved the color we preferred from their main warehouse over an hour away. More
Great Service, Thank you Kimberly Balbi Kimberly was professional and I am really pleased with Island Mazda in Hyland Blvd. The car was in immaculate condition when I received it and it was Kimberly was professional and I am really pleased with Island Mazda in Hyland Blvd. The car was in immaculate condition when I received it and it was a really good price. The dealer Kimberly was very helpful and friendly and made sure that the car was ready for me to take. She listen and will work with you and look the best deal for the customer and honest person. I will definitely recommend her and this dealership to my friends and family, and in the future purchase my next one here again. More
Thank you Phil Dugo!!!!!!!!!!!!! We were looking for a new car and went to Island Mazda. We are so happy we did. Our salesman is Phil Dugo, the nicest, honest and most helpful person. We were looking for a new car and went to Island Mazda. We are so happy we did. Our salesman is Phil Dugo, the nicest, honest and most helpful person. He made buying a car so easy. He made sure my husband was happy with everything. We have not bought a car for 14 years so this was so special for us. We thank him every time we get into the car. We love it. Thank you to the manager, Joe, he was so nice. If you want to buy a car and walk out happy come here. When we arrived every sales person was busy with customers, Phil let us get in the CX 5 while we waited for him to finish with another customer. Another salesman came to us with bottles of water while we waited for Phil. We love our new car. Working with Island Mazda was just an overall pleasure. Thank you !!! Kisses for lil Phil Jr. More
Work with Mike D. and get results. It was Sunday Memorial Day weekend and I was looking for an AWD SUV, a Subaru actually. When I saw that Mazda had more features at a good price, I dec It was Sunday Memorial Day weekend and I was looking for an AWD SUV, a Subaru actually. When I saw that Mazda had more features at a good price, I decided to purchase a 2015 Mazda CX 5 AWD. There were a couple of issues with the car and I told Mike D. (No relations to Mike D. from the Beastie Boys) my concerns, he told me to come back in to have it inspected and have some fixes done since the service shop was closed on Monday (Memorial Day). I came back and dropped the car off. It took a week for all things to be completed. I don't blame Mike for any of this, I'm actually quite disappointed in service because I would have thought it was serviced already since it said it on the carfax. The tires needed to be rotated, aligned, seat latch didn't latch back, seat moved slightly when driving and braking quickly. Mike did throw in nice cargo net for my car and had it sent to the body shop to fix the front bumper grill. All this service was complementary. I dealt with other dealers before and they always promised me things and by the time the sale was complete, they totally forgot about me. Mike didn't. Much respect to him and Phil. You guys were patient with my anxiety and more dealers/salesperson should follow your model. More
By far the best dealer i've worked with. Just ask for Phil D By far the best dealer i have dealt with. No xx or giving you the run around. No hidden items that are tacked on later. Phil Dugo is a excellent gu By far the best dealer i have dealt with. No xx or giving you the run around. No hidden items that are tacked on later. Phil Dugo is a excellent guy. Very easy to work with. He completely understood what i wanted & just focused on getting it done, rather than typical car a salesman who'd try to upsell things you dont need. Great dealership to work with. PERIOD More