Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Island Hyundai
Staten Island, NY
1,250 Reviews
Island Auto Group is a multi franchise sales and service organization that is dedicated to creating lifelong customers. We recognize that to achieve this, we must provide exceptional automotive value for our customers, and the very best workplace experience for our team members.
We are committed, through support and service, to actively improve the greater community; and will continually work to earn the respect and trust of our customers, employees, and their families.
Island Auto Group will always be driven by fairness, the recognition of diversity, and respect for the individual.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,250 reviews
March 03, 2020
Absolutely atrocious customer service experience. The worst I've ever had by far. If I could give this review 0 stars, I would. But 1 star will have to do. I brought my 2010 Hyundai Elantra to Islan worst I've ever had by far. If I could give this review 0 stars, I would. But 1 star will have to do. I brought my 2010 Hyundai Elantra to Island Hyundai to be serviced for an EPS (electronic power steering) system warning light on the dashboard. I also brought paperwork that shows that the EPS warning light is listed under a Technical Service Bulletin. Within an hour of dropping the car off, one of the service representatives called me back to tell me that the entire steering column would have to be replaced and that the Technical Service Bulletin does not cover the repair. I was given the option to have the repair done (which was going to cost over $2,500), or take the car and pay the $150 diagnostic fee. The following day, I brought the car to Hyundai Freehold in New Jersey, which ended up being a completely different customer service experience. Nick Meccia, one of the service representatives there, informed me that the repair may actually be covered under the 10 year/100,000 mile warranty (the car only has 25,000 miles on it). Nick submitted a claim to Hyundai, and a few days later, he called me to inform me that Hyundai approved the claim and Hyundai would cover the entire repair, free of charge. Nick provided EXCELLENT customer service, was very understanding and was willing to do whatever it took to resolve the issue. The repair was completed about a week later. I go back to Island Hyundai of Staten Island and asked to speak to the service manager. His name is Dante Lopez. I explained to him the whole situation with the car. I showed him the invoice from Hyundai Freehold that listed the repairs that were done free of charge and asked why Island Hyundai didn't bother checking to see if the car was still under warranty. He looked up the warranty information on the car and insisted that the necessary repairs were not covered under the warranty, which is impossible because I had just gotten the car repaired a day later at Hyundai Freehold. I simply asked why they were so quick to give me a $2,500 estimate and why they didn't bother submitting a claim to Hyundai to see if the repairs would be covered. His reply was: "I’m not going to go out of my way for non-loyal customers." I was absolutely appalled by the response. I couldn't believe that anyone in customer service, let alone a service manager, would say that to a customer. “They must do business differently there”, he added. I replied “Yes they do business the right way” He responds by saying that he’s running a business and is not going to just give anything away for free. So the assumption here is had I not taken my car to Hyundai Freehold and done the repair at Island Hyundai instead, I would have paid over $2,500 dollars for something that I could have gotten for free because the car was still under warranty? Does this sound like good customer service to you? He also states that Hyundai Freehold is different from Island Hyundai because Island Hyundai is privately owned and operates differently. You both operate under Hyundai! That makes absolutely no sense! Absolutely disgusted at this point, I asked for a refund of the diagnostic fee. Dante said that he wasn’t going to give me a refund and that there was nothing he could do about it. I then tell him that since he was not willing to refund me the diagnostic fee, through word of mouth, he was going to lose a lot of business, and that I would never set foot into Island Hyundai ever again, whether it’s to purchase a new car or to replace my windshield wipers. I then tell him that I will be calling the Better Business Bureau to file a formal complaint against him and Island Hyundai, and will be writing very negative reviews on Island Hyundai’s website, and on any other website explaining in detail this absolutely atrocious customer service experience. I added that I am NEVER, EVER going to recommend that any family members, friends, co-workers, and acquaintances go to Island Hyundai for any reason. Pay the extra gas and toll to go to Hyundai Freehold of New Jersey instead; where THEY understand the values and meaning of customer service. In a very condescending tone, with a grin on his face, he replied: “You do what you need to do, it won’t bother me, and I won’t lose sleep over it”. How can someone who is a MANAGER in customer service be so callous, dismissive and act so unprofessionally to a customer? I am 35 years old, and a NYC Firefighter and this is the first time that I’ve ever had to write a negative review about a customer service issue in my life. He was not willing to offer any kind of sympathy or solution to my problem. It’s obvious that the ONLY thing Hyundai of Freehold and Island Hyundai have in common is the Hyundai name. No customer should EVER be treated this way, and because of this, I will be taking my business to Hyundai of Freehold from now on. THEY know how to treat their customers with respect, something that is completely lost on the staff at Island Hyundai. More
by ad4
Employees Worked With
November 01, 2019
Richie was great! Extremely knowledgeable about the vehicles . Great experience and he really worked with us ! So glad we could stay on the island with our business . vehicles . Great experience and he really worked with us ! So glad we could stay on the island with our business . More
by Lisa A.
Employees Worked With
October 25, 2019
Easy and fast Larry Farina is a pleasure to deal with. This is my 4th lease and Larry has always been honest and fair. I will continue to deal with him for all my c Larry Farina is a pleasure to deal with. This is my 4th lease and Larry has always been honest and fair. I will continue to deal with him for all my car needs. Thanks Larry!7 More
by Vt95741355
Employees Worked With
September 29, 2019
AMAZING CUSTOMER SERVICE WAS EXCELLENT!!!!! Toyota was purchased and Rosa was able to work with me. Rosa did a wonderful job I would recommend Island Hyundai and ask for Rosa. Toyota was purchased and Rosa was able to work with me. Rosa did a wonderful job I would recommend Island Hyundai and ask for Rosa. More
by Maison
Employees Worked With
September 29, 2019
Great Staff Chris Rodriguez was friendly all the way through the process and really worked to try to get me close to the numbers I wanted . He was not pushy and w Chris Rodriguez was friendly all the way through the process and really worked to try to get me close to the numbers I wanted . He was not pushy and was very honest . Would recommend him all the way. For the most part, everyone else was nice and would even converse during the waiting period. More
by Iaintnice
Employees Worked With
September 25, 2019
SHADY DEALERSHIP WITH GRIFTER MENTALITY Shady dealership with a grifter culture from the top down. Initial quote for a 3 year lease on a new Santa Fe XL was $11,000 down and $600/month. EL Shady dealership with a grifter culture from the top down. Initial quote for a 3 year lease on a new Santa Fe XL was $11,000 down and $600/month. ELEVEN THOUSAND DOLLARS down for a 3 year lease- I laughed in the kid's (Yousef) face and he played it off like it was completely normal to pay $33,000 to lease a $40,000 car for 3 years. Then the con artist manager (Joe) came over and tried to convince me that it was a mistake and they "thought I wanted to pay 11k down based on the info I gave them over the phone". Nice try Joe. After hours of haggling we agreed on a 1k down payment and $560/month at 15,000 miles annually, which i stated was a must from the beginning, 12k /year wouldn't work. ANNUAL MILEAGE NEVER CAME UP AGAIN. After agreeing to lease the car around 5pm I then waited over FOUR HOURS for their finance and contracts dept to get all the paperwork ready for signature. They said it was a busy day and everything was backed up, so by the time they brought the paperwork to me the dealership had closed and I was the last person there. We rushed through the signatures and the sales conman never pointed out the annual mileage, which they nefariously bumped down to 12k- lower annual mileage means higher commission rate! If they hadn't initially put such a ridiculous hail mary offer in front of me first, I would think otherwise but I'm convinced this is a tactic the dealership uses to rush people through the lease signing so they can slip stuff past the goalie. I did not discover the error until 3 weeks later when i was able to log into my Hyundai Financial account- filed a complaint with Hyundai Consumer affairs but it would be a shocker if anything changes. BUYER BEWARE on this grifter dealership- don't accept the first 3 offers they put in front of you and READ EVERYTHING THROUGHLY. More
by SteveP
Employees Worked With
Yousef (sales), Joe (sales mgr)
September 11, 2019
Excellent service unlike Hyundai dealers in Brooklyn My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie Armstrong was so nice and so respectful and made the return effortless. It's right off the Verrazano and you should go to this dealer if you care for full service. More
by ltita
Employees Worked With
June 15, 2019
Service here is excellent not like plaza Hyundai The service in island Hyundai is far superior to other Hyundai dealerships I am from Brooklyn after have a lot of problems with plaza Hyundai trying t The service in island Hyundai is far superior to other Hyundai dealerships I am from Brooklyn after have a lot of problems with plaza Hyundai trying to charge me for work I did not need I decided to try island Hyundai and they treated me excellent like they care about there customers and don’t try to rob them like some other dealership like plaza and Jackie was a huge help from the service department guys trust me if you are from Brooklyn stay away from plaza and spend the money for the bridge there is no comparison on how you will be treated thanks island Hyundai any problem I have I will be coming there More
by Boss1216
Employees Worked With
Other Employees :
Mike from service was great help as well as Jackie thank to all great service
January 09, 2019
Awesome. Richard Armstrong was our service advisor at Island Hyundai . Richard went over and beyond and treated my wife & I like family . In fact I suggested I Richard Armstrong was our service advisor at Island Hyundai . Richard went over and beyond and treated my wife & I like family . In fact I suggested Island Hyundai and Richard Armstrong to two of my friends one bought a new vehicle and the other leased a vehicle. I will do it again in the future . The staff at Island Hyundai is iCourteous & Knowledgeable. . More
by Mikerosen31specialed
November 18, 2018
Great Experience Great experience buying my Kona. Anthony worked very hard to get the exact color and model I wanted. He was so pleasant and helpful from the beginni Great experience buying my Kona. Anthony worked very hard to get the exact color and model I wanted. He was so pleasant and helpful from the beginning right up until the car was delivered. I can’t thank him and Richie Vento enough for working with me to purchase my new car. More
by 6234
