Island Hyundai

SHADY DEALERSHIP WITH GRIFTER MENTALITY Shady dealership with a grifter culture from the top down. Initial quote for a 3 year lease on a new Santa Fe XL was $11,000 down and $600/month. EL Shady dealership with a grifter culture from the top down. Initial quote for a 3 year lease on a new Santa Fe XL was $11,000 down and $600/month. ELEVEN THOUSAND DOLLARS down for a 3 year lease- I laughed in the kid's (Yousef) face and he played it off like it was completely normal to pay $33,000 to lease a $40,000 car for 3 years. Then the con artist manager (Joe) came over and tried to convince me that it was a mistake and they "thought I wanted to pay 11k down based on the info I gave them over the phone". Nice try Joe. After hours of haggling we agreed on a 1k down payment and $560/month at 15,000 miles annually, which i stated was a must from the beginning, 12k /year wouldn't work. ANNUAL MILEAGE NEVER CAME UP AGAIN. After agreeing to lease the car around 5pm I then waited over FOUR HOURS for their finance and contracts dept to get all the paperwork ready for signature. They said it was a busy day and everything was backed up, so by the time they brought the paperwork to me the dealership had closed and I was the last person there. We rushed through the signatures and the sales conman never pointed out the annual mileage, which they nefariously bumped down to 12k- lower annual mileage means higher commission rate! If they hadn't initially put such a ridiculous hail mary offer in front of me first, I would think otherwise but I'm convinced this is a tactic the dealership uses to rush people through the lease signing so they can slip stuff past the goalie. I did not discover the error until 3 weeks later when i was able to log into my Hyundai Financial account- filed a complaint with Hyundai Consumer affairs but it would be a shocker if anything changes. BUYER BEWARE on this grifter dealership- don't accept the first 3 offers they put in front of you and READ EVERYTHING THROUGHLY. More

Excellent service unlike Hyundai dealers in Brooklyn My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie Armstrong was so nice and so respectful and made the return effortless. It's right off the Verrazano and you should go to this dealer if you care for full service. More

Service here is excellent not like plaza Hyundai The service in island Hyundai is far superior to other Hyundai dealerships I am from Brooklyn after have a lot of problems with plaza Hyundai trying t The service in island Hyundai is far superior to other Hyundai dealerships I am from Brooklyn after have a lot of problems with plaza Hyundai trying to charge me for work I did not need I decided to try island Hyundai and they treated me excellent like they care about there customers and don’t try to rob them like some other dealership like plaza and Jackie was a huge help from the service department guys trust me if you are from Brooklyn stay away from plaza and spend the money for the bridge there is no comparison on how you will be treated thanks island Hyundai any problem I have I will be coming there More

Awesome. Richard Armstrong was our service advisor at Island Hyundai . Richard went over and beyond and treated my wife & I like family . In fact I suggested I Richard Armstrong was our service advisor at Island Hyundai . Richard went over and beyond and treated my wife & I like family . In fact I suggested Island Hyundai and Richard Armstrong to two of my friends one bought a new vehicle and the other leased a vehicle. I will do it again in the future . The staff at Island Hyundai is iCourteous & Knowledgeable. . More

Great Experience Great experience buying my Kona. Anthony worked very hard to get the exact color and model I wanted. He was so pleasant and helpful from the beginni Great experience buying my Kona. Anthony worked very hard to get the exact color and model I wanted. He was so pleasant and helpful from the beginning right up until the car was delivered. I can’t thank him and Richie Vento enough for working with me to purchase my new car. More

Genuine Guy Anthony is a genuine guy with a real sense of compassion. Went above/beyond the call of duty making my experience a very pleasant one! Anthony is a genuine guy with a real sense of compassion. Went above/beyond the call of duty making my experience a very pleasant one! More

Easy Car Purchase My sales consultant was Laurence (Larry) Farina. I have been buying cars off of Larry for years. Larry was very easy to deal with, no pressure, made m My sales consultant was Laurence (Larry) Farina. I have been buying cars off of Larry for years. Larry was very easy to deal with, no pressure, made me feel very relaxed, answered all of my questions, and was very knowledgeable about the car I purchased. I bought a Certified Pre-Owned 2017 Hyundai Elantra SE. Without a doubt, this was my best car buying experience because of Larry’s attitude and professionalism. When my friends and family are looking to buy a new car, I will be highly recommending they get in touch Larry Farina at Island Hyundai! Also, I dealt with Raz in Finance and he was very nice and made the whole experience of buying the car very easy. More

Great to deal with. I would recommend them. Anthony was a pleasure to work with they were fair and the atmosphere was nice the price they quoted was on the money I would recommend them. Anthony was a pleasure to work with they were fair and the atmosphere was nice the price they quoted was on the money More

Great sales service experience, finance is another story I leased one previous vehicle here in 2016 and I took my parents to lease a vehicle here in May 2018. Both of those experiences were fine and I have I leased one previous vehicle here in 2016 and I took my parents to lease a vehicle here in May 2018. Both of those experiences were fine and I have owned and/or leased Hyundais for close to 20 years. As for today...let's start at the beginning. I had received multiple calls about turning in my vehicle early and the dealer would take over my lease payments. I finally made an appointment with the salesman who sat with us and my dad several months ago. When we arrived (on time for our appointment), no one greeted us and our salesman was with another customer because they were short staffed so we were assigned to another salesman, Anthony. Anthony was professional, patient, personable and an all-around good guy. While I would have liked to get into a bigger vehicle, the numbers were not at all in our favor...c'est la vie. We worked out numbers for a Tucson instead, came to an agreement with handshakes with Anthony as well as the manager, Joe. Insurance was switched over and our credit card was charged. It took forever to get the prep procedure started. When we finally went to the business office, the whole experience went south. The agreed upon monthly lease amount went up by more than $40 per MONTH to accommodate various fees which I believed to be included in the numbers agreed to with Anthony and Joe. I repeated several times that the agreement was $X for tax, title, DMV and fees, and $Y for the monthly lease amount. The business manager (Sharif) proceeded to repeat there was nothing he could do because there were "new lease disclosure rules" in the past two years and he got loud and belligerent more than once. Funny how there were no so-called new rules for my father's lease THREE MONTHS AGO. He would only remove the bank fee. Because I refused to back down from what was agreed to with TWO handshakes, I was ready to walk away...after all, there are plenty of dealers and more than plenty of other car manufacturers. And remember, walking away meant reversing the insurance and credit card charge. The manager came outside while I was putting my belongings back into my "old" vehicle to talk to me. He laid all the blame on the business manager and convinced me to finish the deal as originally agreed. After five hours, I drove my new vehicle away...with a pounding headache. I despise the entire vehicle negotiation process as it is and this experience did nothing to restore my faith in the automotive industry as a whole. And, based on this experience, I will think several times over before ever returning to Island Hyundai. I really wanted to get into a Santa Fe but the numbers were astronomical and it was also disheartening that I had very little color choice with the Tucson. It is an absolute shame when there are sales people like Anthony who work so hard to accommodate their customers but the entire experience is reduced to a migraine due to greed. More

Hyundai Elantra I worked with Bruce and Dante. Bruce was especially friendly (both over the phone and in person). My air conditioner hose was clogged and repaired. I worked with Bruce and Dante. Bruce was especially friendly (both over the phone and in person). My air conditioner hose was clogged and repaired. However, as I was leaving, I realized the air blower was not working (due to a short from the water that was in the car). Bruce insisted I leave it with him for repair (under warranty). More