Island Hyundai

Island Hyundai Service was a terrible experience from start to finish. I’m currently under contract for a 3 year lease on my Elantra. My car is currently under warranty so a basic tire rotation and oil c start to finish. I’m currently under contract for a 3 year lease on my Elantra. My car is currently under warranty so a basic tire rotation and oil change that should be covered apparently wasn’t between the walls of Island Hyundai. Told us the warranty and lease only covered what was wrong with it if it was a factory defect. Also my rear camera and electrical system with my lights was having issues, The rep then tells us that we have to pay 165$ diagnostic fee even tho my lease covers that fee. They take my car for hours all for them to call me and say that nothing can be done! They LIED straight to my face saying my car has 39K miles on it when it only has 30K and explained nothing can be done because it’s never been brought there before and they only serve loyal customers and we’re not making any money off of me because of my lease. Pathetic!! DANTE LOPEZ the service manager needs to be evaluated for fraud because he also threatened to hold my car and wouldn’t give it back if I didn’t agree to pay a fee my lease should have covered. This Service Center has proven to be unprofessional, the customer service was terrible by the service advisors and I for sure would not recommend going there if you’re expecting a resolution to your car issues. Expect to take an Advil after you leave. I ended up going to Koeppel Hyundai where the service advisor Eric took car of my situation. Made me feel comfortable knowing that what should be covered under warranty and lease will be covered and the dealership had a much more positive atmosphere. More

Leasing or purchasing a car with salesman Richie Armstrong was a great pleasure. He assisted me and my wife with two car leases. I would strongly recommend this salesman and car dealership. Armstrong was a great pleasure. He assisted me and my wife with two car leases. I would strongly recommend this salesman and car dealership. More

I am very disappointed with the sale process. During the negotiations fhe sale price of the vehiclethat I purchased at the dealership. I agreed to finance part of the purchase instead of buying During the negotiations fhe sale price of the vehiclethat I purchased at the dealership. I agreed to finance part of the purchase instead of buying the vehicle outright to get a better sale price. There one request from the dealership was I wait 90 days to pay off my vehicle. I made one request from the dealership and was assured that they would adhere to my request. Upon checking, it was determined that they did not honor my request. After many phone calls with conflicting reasons for the error and over 2 weeks of promises that they would fix there error ( as per Jason, the General Manager ). I have given up and edited my original post. Buyer beware. Especially when financing your new vehicle. I feel betrayed, and Island Hyundai and Island Motor group has lost my trust. More

This is a third time I have brought my 2022 Senata Turbo back in for an infotainment issue. Just dropped it off and fixing other issues as well!! If they won’t fix it today, will def not be leasing here aga back in for an infotainment issue. Just dropped it off and fixing other issues as well!! If they won’t fix it today, will def not be leasing here again etc.(leased here several times)Too many things need fixing,and they just pass the buck, for other issues too.Interior Lock’s don’t work, trunk release is temperamental,after heavy rain, water accumulates in one door. Normal they say. I think not. Calls keep dropping from phone to car Bluetooth, have changed whatever they said I should-BUT STILL NOT WORKING.screen goes black..Will update after I pick up car today. If all fixed will def post here with positive review-fingers crossed …. More

They are liars, crooked and not educated. They overcharged me for a new car and are obnoxious about refunding me money. Jason the general manager is a total idiot and after I file my displeas They overcharged me for a new car and are obnoxious about refunding me money. Jason the general manager is a total idiot and after I file my displeasure with this dealership to the Better Business Bureau I am sure I will win and get money back as other Hyundai dealers have called me and told me I was ripped off. More

Went here August of 2022 with my ac only blowing out hot air. The service desk let me know they would run a diagnostic and let me know if they find a leak. It took them only about two hours and then they ca air. The service desk let me know they would run a diagnostic and let me know if they find a leak. It took them only about two hours and then they called saying there was no leak and that they would fill it with Freon and it should be good. I not knowing anything about cars still found this a touch odd. That $340 “fix” lasted about 2 weeks and started blowing hot again. Fast forward to May 2nd, I bring it to this “dealership” again reluctantly. The "diagnostic" now takes over a day to perform. Instead of being called and explained what's going on with my car, I received an email with a very basic explanation and a gigantic bill! When I called nothing was broken down for me and when I questioned why this wasn't caught a year ago when they did their "diagnostic" the woman on the phone just said that I should get the ac compressor, condenser and expansion block replaced (essentially the entire system minus the evaporator that’s buried behind the dash) because a “stick” damaged the system. This “stick” is smaller than a pack of gum. I of course got a second opinion and went to go pick up my car. The woman at the desk then explained that I should just get my condenser replaced and that they didn’t remove the “stick” because it would “leak out the freon”. Well there isn’t any freon in the system to begin with. Had they actually performed a diagnostic they would have put the gauges on the car to see what pressure IF ANY was in the system and filled it with UV to confirm where the leak actually was. But that actually requires them doing their job. Which further proves they didn’t perform any diagnostic other than just looking at my car. You can’t confirm the ac compressor isn’t functioning if the system has zero Freon in it to actually have the ac engage its clutch. Not to mention there was ZERO physical damage to the compressor. There was no blockages in the system (again would have been confirmed had they actually put the gauges on the car. So an expansion block is also totally unnecessary. My guy explained that you’ll bring the car into a “dealership” like this for your window not going up and they’ll argue and try and say it’s the transmission… Place is a joke. Ultimately if you want your car fixed don’t waste your time here, they’ll park your car in the back of the lot, claim they’re working on it and then launch the parts cannon at you to line their pockets with your cash instead of appropriately diagnosing the issue. Typical shady used car lot xx. They may of beat me out of $150 for the “diagnostic” but they lost a customer for life and I’ll make sure that I share my experience everywhere I can. Beware of this crumbum stealership. More

I will never go back or refer anyone to Island Auto Gruop. Unfortunately few years back I had an issue lease return that was in excellent condition, the reason why I mentioned the condition cause a y Gruop. Unfortunately few years back I had an issue lease return that was in excellent condition, the reason why I mentioned the condition cause a year later, I got a bill in the mail fo r about 2700. I was shocked i called Hyundai and they didnt know what it was for and a d different department within Hyundai sent a claim in. So after Hrs onbthe phone and call backs they figured it out the the dealership "Island Auto Group" sent my lease return to auction and didnt buy it out like they were supposed to do, and it didnt meet the buout price and somehow, I was responsible for the difference. I tried several times to get answers from Chris who was one of the mangers at the time and was blown off without a reason why. I was surprised being I was sent to him from a mutual friend of ours and didn't even have deal with a salesman I dealt directly with him. With that said buyer beware. Never buy from this dealership with old school practices. Not all NY dealerships suck but SI Island Group does. If you need to stay and buy a car in NY, their companies with better practices Save yourself time, money, and headaches. Go buy your car in NJ or outside SI. More

I brought my Santa Fe Sport 2018 for service on 8/01/2022 at 11:38am. I was waiting at home until about 4pm. I gave them a call ( the service), they asked me for the name, last name and model of the car, th at 11:38am. I was waiting at home until about 4pm. I gave them a call ( the service), they asked me for the name, last name and model of the car, they promised to call back as soon as they find out something about my car. Nobody called back. At 5:30 the same day I came to the dealer personally, but there was no one there. What kind of attitude to customers. They didn’t call, they didn’t call back after I called them , they didn’t notify that the car had to be left for the night at the dealer, they didn’t provide a replacement car. I have to go to work in the morning. but no one cares, they worked their hours and went home! More

I had a very positive experience with Dante 6 years ago. .I have a pending matter which, I he is helpful, will raise my rating to 5 stars. I know his job is not an easy one .I have a pending matter which, I he is helpful, will raise my rating to 5 stars. I know his job is not an easy one More

I never recommend island Hyundai I got brand new car except the tire. Gave me a tire have damage I got my car less than 24 have air leaks. I was told it’s my problem now.. Agent Yousseff he was nice on except the tire. Gave me a tire have damage I got my car less than 24 have air leaks. I was told it’s my problem now.. Agent Yousseff he was nice on the beginning but after he got the money he doesn’t care. Same the service people all rude. It’s only beginning my 3 years leas. Never again!! More