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Island Hyundai

Staten Island, NY

3.5
1,219 Reviews
Island Auto Group is a multi franchise sales and service organization that is dedicated to creating lifelong customers. We recognize that to achieve this, we must provide exceptional automotive value for our customers, and the very best workplace experience for our team members. We are committed, through support and service, to actively improve the greater community; and will continually work to earn the respect and trust of our customers, employees, and their families. Island Auto Group will always be driven by fairness, the recognition of diversity, and respect for the individual.
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1590 Hylan Blvd

Staten Island, NY

10305

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Showing 1,219 reviews

August 01, 2022

I brought my Santa Fe Sport 2018 for service on 8/01/2022 at 11:38am. I was waiting at home until about 4pm. I gave them a call ( the service), they asked me for the name, last name and model of the car, th More

by sparco45.rk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie Lopez
Aug 04, 2022 -

Island Hyundai responded

We apologize for the lack of communication. If you can please reach out to our service department manager to better understand what happened. Island Hyundai (844) 672-6134

Aug 04, 2022 -

sparco45.rk responded

I appreciate your for the response. I wish all your employees to be responsible and think about their customers.

June 24, 2022

I had a very positive experience with Dante 6 years ago. .I have a pending matter which, I he is helpful, will raise my rating to 5 stars. I know his job is not an easy one More

by Tony5658
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dante Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Island Hyundai responded

Tony, we apologize for the late response. Has your matter been taken care of yet? Please reach out to our team so we can better understand the issue. Island Hyundai (844) 672-6134

Aug 09, 2022 -

Tony5658 responded

Dont want a public response.....just found this in my spam folder...would like Dante to contact me at my email, or if he accesses my phone number i would welcome a call...thanks

June 01, 2022

I never recommend island Hyundai I got brand new car except the tire. Gave me a tire have damage I got my car less than 24 have air leaks. I was told it’s my problem now.. Agent Yousseff he was nice on More

by Aldwin125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yousseff service department Joe
Jun 01, 2022 -

Island Hyundai responded

Thank you for your review and we are sorry to hear about this issue with your tire after leaving the dealership. Can you please reach out to our team to explain the issue in full? Island Hyundai (844) 672-6134

Jun 01, 2022 -

Aldwin125 responded

I already called yesterday get me aggravated it’s not worth to get stressed so instead I’m going there to do it I went somewhere. I don’t want deal with any of your employees again. If that’s how you guys handle the customers I wouldn’t never recommend to all my friends and co worker. Like I said less than 24 hrs. I already have problem my tire. I got the car Saturday @ 5pm and by noon Sunday I already have flat tire. Because it’s Sunday and next day holiday I have to wait till Tuesday. Try to call Yousseff hand he don’t care of all sudden he said I call you back but never call me. Joe from your service so rude. I hope you understand my frustration got my new was excited all of sudden no warranty on anything less than 24 hrs?

March 25, 2022

They have great sales representatives they take their time with you there’s many many many colors available in all models and styles they give you the best prices on leases I truly a pleasure to deal wit More

by MDicristina7@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina
Apr 01, 2022 -

Island Hyundai responded

Thank you for your review! We are happy about your pleasant experience with our dealership. Contact us if you have any questions. Island Hyundai (844) 672-6134

January 10, 2022

They advertise on Cars.com that the price of the car is $2,000 less than MSRP. When you go to their web site, the car actually has a $5,000 Retail Market adjustment. Which brings the car to over $3,000 m More

by joerose10
Recommend Dealer
No
Employees Worked With
Shanai Ortega, Monica Brown
Jan 25, 2022 -

Island Hyundai responded

Hi Joe, we are extremely sorry to hear you had an unpleasant experience with Island Hyundai. Your feedback is important to us. Please note that we provide specials for military members, college grads, and first responders. We are happy to hear that you were able to save more. Thank you for taking the time to write to us, and if you would like to further discuss our pricing, please reach out to our service department. Island Hyundai (844) 672-6134

November 09, 2021

Car that was advertised on cars.com was not available. Very disappointed in my experience More

by Jgreco62
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abby Maguire
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Island Hyundai responded

We are sorry to hear about your unsatisfying experience here at Island Hyundai. It is not our intention to mislead any customer of ours about our vehicles. While we do appreciate the feedback, we realize that your time is valuable and would like to extend our regret. Feel free to contact us if there is anything else we can do for you. Island Hyundai (844) 672-6134

August 03, 2021

Excellent salesperson, gave us a great deal on our 2021 Hyundai Elantra. I would recommend Island Hyundai to everyone More

by Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colacino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Island Hyundai responded

Hi Nancy! Thank you for taking the time to leave us a review! We appreciate your compliments about our dealership and sales member. We are also happy that our team here at Island Hyundai was able to find you a great deal on your new car! Please let us know if you have any questions or other comments! Island Hyundai (844) 672-6134

July 17, 2021

A truly professional and caring dealer - Thanks to Mike (Vice President), Joe (General Manager) and Richard Armstrong (Sales Dept.) got a super great deal on a new Hyundai Sonata SEL Plus. Picking up the More

by Rv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Joe
Jul 19, 2021 -

Island Hyundai responded

Thank you for taking the time to leave us a review. We apologize that you had an unsatisfying experience with us at Island Hyundai. It is not our intention to mislead any customer about pricing, discounts, sales, or services offered. Customer service is our priority so we appreciate your feedback as we do try to improve our services. Please feel free to reach out to us at your earliest convenience during business hours so that we can fix any outstanding issues and ensure that other customers do not share the same experience. Island Hyundai (844) 672-6134

Jul 28, 2021 -

Island Hyundai responded

EDIT 07/28/2021: Thank you for getting back to us! We are glad to know that our team at Island Hyundai was able to resolve any outstanding issues for you. We always do our best to build relationships with our customers to ensure satisfaction. Please let us know if you have any questions or further comments! Island Hyundai (844) 672-6134

May 14, 2021

Mike Jenkins was a pleasure to work with. He explained all the features of our new Sante Fe. He was patient with our questions. He explained the paperwork before anything was signed. I would recommend More

by demasi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Island Hyundai responded

Thank you for taking the time to leave a positive review! We hope you enjoy your new Santa Fe! Island Hyundai (844) 672-6134

May 06, 2021

JUST DID MY 2021 HYUNDAI ELANTRA SEL AND RICHIE ARMSTRONG AS ALWAYS GAVE ME A GREAT DEAL THIS IS MY 3 RD LEASE WITH ISLAND HYUNDAI. RICHIE WAS AMAZING AND I STRONGLY RECOMMEND RICHIE, FOR ALL YOUR AUTO SALES More

by ral gar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Island Hyundai responded

Thank you for the amazing review! We hope you enjoy your new 2021 Hyundai Elantra! Have a great day! Island Hyundai (844) 672-6134