Island Acura

Great Dealership Island Acura was the only car dealership that I ever felt comfortable with when buying a car. The staff did a great job educating me on the vehicle an Island Acura was the only car dealership that I ever felt comfortable with when buying a car. The staff did a great job educating me on the vehicle and its options. When it came to price, they were very fair and were not pushy in trying to upgrade. In the end, I got the vehicle I wanted at a reasonable price without wasting much time. Island Acura is not like those large corporate dealers; their employees make sure you are comfortable with your decision and do not hit you with "hidden fees"! More

Relaxed and Helpful, No Pressure My Experience with Island Acura was positive. The process was relaxed and the people were helpful. I was able to drive away with the car I wanted at a My Experience with Island Acura was positive. The process was relaxed and the people were helpful. I was able to drive away with the car I wanted at a very fair price. More

Pleasant and efficient first visit to the dealership Chris was very pleasant , described the car, took us for a test drive and at the end gave a great price. After deciding first visit to the dealership Chris was very pleasant , described the car, took us for a test drive and at the end gave a great price. After deciding on the Acura we went back , final negotiation lowered price a little more. Deal done in 30 minutes best car buying experience we've ever had More

Excellent Service Department! Island Acura has a great service department. Joe Robinson was very helpful in solving my problem. He always listens and is very friendly. He gave me Island Acura has a great service department. Joe Robinson was very helpful in solving my problem. He always listens and is very friendly. He gave me a loaner in case they needed my car for a several days, but I got it back sooner than expected and it was repaired under warranty. The customer service here is very good. I would recommend Island Acura for any repair work. Make sure to see Joe Robinson! More

Great Service Department Great service department! I have never had a bad experience. Joey R. is super friendly and always helpful whether it's a small issue or something lar Great service department! I have never had a bad experience. Joey R. is super friendly and always helpful whether it's a small issue or something larger. Highly recommended. More

Fast and Friendly service department When ever I walk into a car dealership I always think about it being over price, waiting forever, and having rude service since I did not purchase my When ever I walk into a car dealership I always think about it being over price, waiting forever, and having rude service since I did not purchase my vehicle from them. But Island Acura is the opposite from most dealers I have come to. I first walked in and this nice gentlemen name Joey Robinson approached me and asked me how my day was even before discussing about service or not even knowing me! Never felt such a welcoming feeling from a dealership employee. He got me in and out in a timely fashion and explained everything nice clear to me (im not a car person, so it helps). I would recommend this dealership to people who are looking to get there Acura and Honda serviced by a place that is trustworthy and pocket friendly. More

The service department does a great job! My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer se My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer service. Thanks again for another wonderful and speedy service Joe! More

Service is Great - Sales is absolutely awful After buying 5 cars over the past decade from this dealership I realized they have been deceiving me to the amount of several thousand dollars. The M After buying 5 cars over the past decade from this dealership I realized they have been deceiving me to the amount of several thousand dollars. The MSRP that they quote is not accurate causing you to pay much more on a lease than you should. You also have to be careful when they tell you how much you need to pay to take delivery. Just add the numbers up and you will see that you are expected to pay more than what you actually have to pay. Many of the the sales team, especially the manager Peter "Dee" DeArellano, are arrogant, and need some severe training in customer service. Peter yelled at me telling me to "get out" if I question his calculations on the lease deal. He obviously didn't want me to check his numbers. Peter also overcharged the tax on the deal, later trying to explain to me that I need to pay "tax on tax" when calculating a lease agreement. I think not. After giving them a "not so good rating" regarding the sales practices on the after sales survey, a salesman, Kevin Lawrence, called me and cursed me out, using extreme profanity, then threatened me, never to come back (I'm sure he had more to say but I just hung up.) Do not buy a car from these guys as they will definitely lie and cheat you. If you think you have made good deals, go back and rework the numbers. You may be surprised. Pretty stupid on their part as I would probably have bought another 10 cars in the future. More

Car of my dreams becomes a nightmare. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete.. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete....however, no one ever cleaned or thought to check the drains attached to the moon roof. Heavy rain for 2 hours made the entire roof leak water all over the headliner, drivers side seat, and all over my passengers heads. The moisture created mold and mildew. I complained to Acura that after purchasing this car and having it for ONLY a MONTH...that this was unacceptable. They told me to bring my car in to have the headliner replaced free of charge. 4 days later my car was done. The headliner doesn't even look like it was replaced. There are stains on it...how can this be possible if they said it will be "replaced"? They also said they couldn't wash my car because it was done too late, yet they promise a free car wash after every service.... the car was there for 4 days. I'd rather go to another dealership and deal with another service department. I feel like I'm lied to about everything. It's unfortunate to buy the car I've always wanted and to have so many issues early on. Save yourself time, money, and several headaches.... Don't go to this dealership or service department. More