Island Acura

I'll definitely be back! Bob "Gio" Garchitorena was referred to me by a co-worker. I was looking to turn in my RDX and upgrade to an MDX. I called Bobby and set an appointment Bob "Gio" Garchitorena was referred to me by a co-worker. I was looking to turn in my RDX and upgrade to an MDX. I called Bobby and set an appointment. When my wife and I arrived at Island Acura we were greeted by a smiling sales person in the parking lot, it was Bob. He had our test drive car sitting out front, running and warmed up! Bob took my wife and I on a very thorough test drive, explained the many different features of the car (in detail) and asked what our needs were. When we arrived back at the dealership we were offered complimentary snacks, water and coffee. Not having dealt with Island Acura before, I was not sure what to expect. I was ready for a long drawn out negotiation. How wrong was I. Bob was transparent and fair through the whole process. He answered all our questions with clear concise answers, We eventually agreed upon a price. Now I'm thinking I'm going to have to come back pick the car up another day, sit with finance, etc. Bob said if i could make it back in an hour he could have our new MDX prepped and ready for delivery today, I was shocked. I returned to the dealership to sit with a very knowledgeable finance manager named Jim Dessey, Jim was not pushy listened to my needs and presented products to me that he saw value in. The F&I process was seamless and relatively quick. Bob introduced me to the service department and did a very thorough set up of my new car, adjusting settings, explaining the features, etc. I have to say I was surprised how easy and transparent the process was. Bob is a gentlemen and valued our time. He knows his product inside and out. EVERYONE from Island Acura that we encountered, from reception, to management, to service, had a smile on and greeted us with a friendly hello. Thank You Island Acura for a great leasing experience. More

Worst experience ever!!!! I visited the place with my husband to buy a used Rdx. The first time we were helped by Cosmo . He was ok . We told him that we will still look around I visited the place with my husband to buy a used Rdx. The first time we were helped by Cosmo . He was ok . We told him that we will still look around and come back since we wanted to check two more places. When we came back we finally decided which one we wanted and my husband asked for a better price. He got very upset because we asked for a better price , raised his voice .... telling us that you are not customers since we didn’t buy anything from him. Everyone was looking on us . I felt so embarrassed. We asked for a manager who, thank God, was polite and tried to calm us down. We left and we went to another dealership ... we bought a brand new RDX which we are really enjoying . I don’t know if all the salespersons are like Cosmo in this dealership but I work in customer service almost 20 years now and I have never seen something like this. Very bad experience . One thing I know is that I will never visit this place again. There are other places around us to spend our money !!!!!!!! More

I had a very friendly and professional experience. Bob, the sales agent, listened to my concerns and answered all my questions. Expalined everythign in details, before and after buying the car. I Bob, the sales agent, listened to my concerns and answered all my questions. Expalined everythign in details, before and after buying the car. I am satisfied with my business dealings with Island Acura. More

Purchase of a 2019 TlX A Spec Acura Island and my sales person Rocky Tarik went above and beyond to get me the car I wanted. Even with not so good credit they worked relentlessly t Acura Island and my sales person Rocky Tarik went above and beyond to get me the car I wanted. Even with not so good credit they worked relentlessly to get me the best deal possible and I couldn’t be happier with their customer service and their work ethic. I highly recommend this dealership to anyone and if you can, request Rocky Tarik as your sales person. More

My 5th MDX Cosmo was great. He picked out a beautiful 2019 MDX for me in Canyon Bronze with rich Espresso leather. He made the deal so easy. Cosmo was great. He picked out a beautiful 2019 MDX for me in Canyon Bronze with rich Espresso leather. He made the deal so easy. More

Rocky Rocks the RDX! I was looking for a good almost empty nest car for myself and spent the week shopping around at different makes and models. My officemate suggested Ac I was looking for a good almost empty nest car for myself and spent the week shopping around at different makes and models. My officemate suggested Acura for a great lease deal. I stopped in and found the price style and quality was a good fit. Rocky was patient and fair with me and my calculator. I love the RDX and Rocky explained everything to me so that I can take advantage of the new features. I highly recommend the RDX, the Island Acura Dealership, and especially Rocky! Buying at Island Acura was a pleasure; a respectful, honest, mellow experience. More

New Car Always courteous, helpful and honest. They are always trying to help the customer. This is the 5th car I leased from this dealership. I wont go anywh Always courteous, helpful and honest. They are always trying to help the customer. This is the 5th car I leased from this dealership. I wont go anywhere else. More

Sales rep Cosmo Clemente Would not recommend this salesman, his professionalism went out the window and his true attitude came out. Horrible experience in the nicest way i co Would not recommend this salesman, his professionalism went out the window and his true attitude came out. Horrible experience in the nicest way i could say.. More

Doesn't get better !! I just leased my fourth Acura from Bobby, and dealing with him is always a pleasure. He does everything he can to get me the best deal that he can, a I just leased my fourth Acura from Bobby, and dealing with him is always a pleasure. He does everything he can to get me the best deal that he can, and he is a true gentleman. A great experience all around! More

Great overall experience Worked with Rocky to lease my first Acura and had a great overall experience. I had to bring two toddlers with me and the dealership made it quick and Worked with Rocky to lease my first Acura and had a great overall experience. I had to bring two toddlers with me and the dealership made it quick and painless. Rocky was knowledgeable, responsive to questions and easy to work with. There was no pressure, gimmicks or hidden fees. The whole process was straight forward. I also traded in my old car and they gave us a very fair price despite some complications. Tony, the manager, was also great!! I am happy with my new car and would recommend Island Acura to family and friends. More