Irwin Toyota

A Positive Experience! Happy to report that my husband and I just had a perfectly uneventful, un-stressful buying experience at Irwin Toyota. Car buying has always been a dr Happy to report that my husband and I just had a perfectly uneventful, un-stressful buying experience at Irwin Toyota. Car buying has always been a dreaded necessity; an experience not unlike having a root canal (actually the root canal has always had more appeal). We were replacing a 2002 Corolla with a 2016. Not a big ticket item, but we received all of the attention that you’d expect to receive if you were buying a Highlander, and a great price to boot! The process began with a phone call from Kristina Cassidy who gave us the preliminary info (making a GREAT first impression) and who made our appointment with the rep of our choice. Based on customer reviews, we chose Scott Hayward whom we found to be a welcoming, extremely personable and soft-spoken individual; not one of your typical loud, hard sell car salesmen of old who were always out to sell you what was best for THEM and not for YOU! Dennis Marhefka used his 18 years of experience at Irwin to happily walk us through the optional warranty info, presenting the positive aspects of the warranty without the usual hype (and yes, we agreed it was a good choice). Jessica Rondo, their Accessory Manager, was on hand to answer our questions about optional add-ons (mud flaps, specialty mats, etc.) and was not a bit put off by our desire to check out prices before committing. Bobby F. in Parts (another delight to deal with) filled us in on snow tire availability and to my surprise, quoted a price that was below that of a direct purchase from the Goodyear guy! Again, no hard sell. The prices and the pluses of one-stop-shopping have us sold. All in all, everyone we spoke with at the dealership went out of their way to actually be HELPFUL; personally tracking down individuals for our phone calls (not a transfer to voice mail), offering directions, and generally speaking, making the whole experience quite painless. Now we hope that their Service Department can meet or beat our expectations. We’ll keep you updated! More

the word is SERVICE Just had an inspection&5000 mile service.I had stopped in for tires for our rav 4 and Bill Salta reminded me that my sticker was running out on my 201 Just had an inspection&5000 mile service.I had stopped in for tires for our rav 4 and Bill Salta reminded me that my sticker was running out on my 2015 tacoma,I had forgotten with the holidays and working extra hours(snow plowing bar hum bug). Told bill this time of year I can not promise to keep appointments He told me he would pencil me in ,Thanks to calm weather I was able to keep my appointment I try to show up 15 min early .I was out in about 45mins Quess thats why they call it QUICK LANE thanks again bill and crew . Rod More

Irwin Is My Dealership For Life! What a pleasure it was to do business with the Irwin Automotive Group! I was in need of a vehicle to replace my 2010 Kia Forte. They were able to set What a pleasure it was to do business with the Irwin Automotive Group! I was in need of a vehicle to replace my 2010 Kia Forte. They were able to set me up with a great 2014 Toyota Certified Corolla for only pennies more than I was currently paying. It was really the best price I'd found in 3 states. I appreciated the friendly and patient service I received from Ryan. (I'd explained to him that I left a dealership just the night before dissatisfied because the salesman was trying to pressuring me to commit that day because "I'd never see an offer like that again." [How wrong he was!]-- and he was completely OK with me taking as much time as I needed to come to a decision.) I make it a rule never to make large purchases like this the day of the receiving an offer. But this offer was too good to refuse so I purchased the car and drove it home that day. It's wonderful to know that you've scored a great deal, but it's even better to know that you are supporting a organization that is committed to doing what is best for other's and the environment. Irwin has given back more than a million dollars to the community and it uses environmentally friendly methods in it's workplace. Things that are important to me. I feel like I've found my dealership for life. Thanks Ryan and Irwin Automotive. More

Gene Meier in Sales Gene has been the primary reason our family has purchased 8 vehicles in the last 15 years from Irwin. He is truly dedicated to help get you in the car Gene has been the primary reason our family has purchased 8 vehicles in the last 15 years from Irwin. He is truly dedicated to help get you in the car you want, and at the best price, No nonsense, no haggling. Go directly to Irwin in Laconia NH. You will not be sorry. More

Bob Travers is the best to deal with!! This is the second Toyota I have purchased from Bob Travers at Irwin Toyota in Laconia, NH Bob is very efficient and accommodating. My both experien This is the second Toyota I have purchased from Bob Travers at Irwin Toyota in Laconia, NH Bob is very efficient and accommodating. My both experiences have been smooth and handled very professionally. Highly recommend Bob Travers at Irwin Toyota!! More

Purchase of 2016 Tacoma Bob Travers was able to find a truck that matched my truck needs and financial resources perfectly. His knowledge, professionalism and courtesy were o Bob Travers was able to find a truck that matched my truck needs and financial resources perfectly. His knowledge, professionalism and courtesy were outstanding! Bob was able to find a vehicle that matched my truck needs with my financial resources perfectly. I will certainly recommend Irwin Motors and Bob Travers to friends who plan to purchase cars/trucks in the future. More

Scott Hayward in Sales Scott found us the car we were looking for at a great price and went out of his way to make the buying process easy. I highly recommend him. Scott found us the car we were looking for at a great price and went out of his way to make the buying process easy. I highly recommend him. More

accommodating and quality service Jim O'Keefe took my wife's car w/o any problems. They performed as always, quality work/maintenance. I like there new messaging system-email! Thx f Jim O'Keefe took my wife's car w/o any problems. They performed as always, quality work/maintenance. I like there new messaging system-email! Thx for the positive and excellent service. More

Oil change/tire rotation Jim O'Keefe at Irwin Automotive was extremely friendly and easygoing. Going to Irwin is always a great experience because the staff is so helpful and Jim O'Keefe at Irwin Automotive was extremely friendly and easygoing. Going to Irwin is always a great experience because the staff is so helpful and welcoming and this visit was no exception. More

Great experience and great service would recommend. Bob Travers and the rest of the staff at Irwin's assisted me in getting a vehicle that met my needs and within my and great service would recommend. Bob Travers and the rest of the staff at Irwin's assisted me in getting a vehicle that met my needs and within my budget. Thumbs up More