Irwin Toyota

Do paperwork properly Don't threaten people for your mistake Our sales experience started very positively. When it came time to do the paperwork things got rushed and no insurance binder was asked for. We had al Our sales experience started very positively. When it came time to do the paperwork things got rushed and no insurance binder was asked for. We had already been pre-approved at the bank yet the dealership insisted that we double up on the paperwork. We have contacted our insurance company and asked several times for them to send a binder to not only the dealership but also the bank. It has been done per the insurance company. Now 3 weeks later the dealership is THREATHENING to repossess the vehicle because they haven't received the paperwork that the bank already has. This is not a way to treat customers. If they had properly asked for a binder on the day of purchase as they should have there would have been no problems. Also the title application showed one color for the car and the registration showed a different color!!! More

RAV4 purchase Bought a RAV4 hybrid and dealing with Josh Beachum from Irwin Toyota in Laconia was great. Everyone was helpful and this was one of our best experien Bought a RAV4 hybrid and dealing with Josh Beachum from Irwin Toyota in Laconia was great. Everyone was helpful and this was one of our best experiences! More

Great Car, Not So Great Service The sales process was an easy going process. I chose my car from their website, called to check availability, and visited the dealer to inspect and te The sales process was an easy going process. I chose my car from their website, called to check availability, and visited the dealer to inspect and test drive the car. After the transaction was completed, I received my documents and went on my way. Unfortunately being a first time buyer, both the seller and I neglected to present the title for the vehicle. I discovered this when I was at the DMV attempting to register the vehicle. That's when things turned for the worse. I attempted multiple times to discover the status of my title and only after 6 calls, 2 managers, 3 sellers, an operator, and several hours of attempts did I reach my original seller. The seller was actually surprised when I asked for the title and it's location and subsequently discovered that it was still at the dealer. After which I promptly picked it up and no other problems arose. So bottom line is the online sales process is excellent but the corresponding service is hit or miss, leaning more to miss. More

Great experience at Irwin! Just purchased my first car at Irwin today. They worked really well with me to make the purchase fit my needs and for it to be reasonable. Geoff Cunni Just purchased my first car at Irwin today. They worked really well with me to make the purchase fit my needs and for it to be reasonable. Geoff Cunningham was very helpful and took time to explain many details about the car’s features and more. Josh Glazier from the financing department helped me get into a great situation to keep me protected. I will likely be working with Irwin for many years to come. More

Did the impossible I thought all hope was lost when I was trying to get into a newer car. I got no where with other dealerships. I went to Irwin and because of their am I thought all hope was lost when I was trying to get into a newer car. I got no where with other dealerships. I went to Irwin and because of their amazing team, they did what I thought was impossible. They got me approved and into a car I love. Thank you all. Great business, great people!! More

“100% credit Approval “ I came into Irwin Toyota hopeful to sell my truck and finance a new vehicle. They accepted the kelly blue book price for my trade in which I was very I came into Irwin Toyota hopeful to sell my truck and finance a new vehicle. They accepted the kelly blue book price for my trade in which I was very hopeful for. I found the vehicle I’ve been looking at a 2018 Corolla IM and I must say when Irwin says online “ Goal of 100% Credit Approval “ THEY MEAN IT. Scott Hayward took his time on a busy Friday working with finance to help me with a good APR % to help me afford my vehicle best for ME. Scott also showed me EVERY button, knob, and lock to my new car. He explained everything better then any dealer we have ever delt with. I recommend anyone who wants to trade in or buy to Scott at Irwin Toyota! More

Good buying experience. Josh Beachum and his sales manager located the Tacoma I wanted and at a great price. Easy, hassle free, no high pressure salesmanship. Thank you! Josh Beachum and his sales manager located the Tacoma I wanted and at a great price. Easy, hassle free, no high pressure salesmanship. Thank you! More

Interest in a 2017 Toyota Tacoma After receiving a card in the mail from Irwin Automotive Group, we researched them online. Jameson Pollok contacted us and sent information on locati After receiving a card in the mail from Irwin Automotive Group, we researched them online. Jameson Pollok contacted us and sent information on location and hours of operation. We went to the Dealership on a Sunday and Howard Cullen assisted us in trying out, and buying a Tacoma SR 5. He was very helpful and knowledgeable about this vehicle. There was no pressure to buy and drive away same day. If fact, we will be picking it up next week after the Tourneau cover and surface protectant plus is applied. Josh Glazier assisted with the finances quickly and efficiently. Overall, it was a wonderful experience. More

Irwin Toyota and Scott Hayward Our experience in buying a 2017 RAV4 from Scott Hayward at Irwin Toyota was a pleasurable one from start to finish. Scott was extremely helpful in fin Our experience in buying a 2017 RAV4 from Scott Hayward at Irwin Toyota was a pleasurable one from start to finish. Scott was extremely helpful in finding the right model for us and was never pushed us to buy. He explained the difference in models, equipment and technology of each vehicle and then put the decision in our hands. When we arrived to pick up the SUV he went through every detail of the sale and sat in the car with us for well over an hour explaining each feature. He helped us set up the technology and was very patient when we asked questions. We would highly recommend Scott Hayward to anyone looking for a vehicle whether new or used. He was professional, friendly, and answered our many questions, and made sure we had complete understanding of all the features in the vehicle.Thanks Scott for making our purchase a smooth one. Dennis Marhefka, financial manager, was also very friendly, professional, and knowledgeable. Kudos to the Irwin Group. More

Bob is always helpful and pleasant to work with I love that this dealership offers Saturday service appointments, as I travel to come here. The waiting area is always comfortable and clean, and the I love that this dealership offers Saturday service appointments, as I travel to come here. The waiting area is always comfortable and clean, and the service advisers are always pleasant to work with. Most times I am out very quickly. If my service will take longer than a 1/2 hr, I bring my laptop and work in the business center, using the free wifi. More