Irwin Toyota

I had a very impressive experience at Irwin’s Toyota and with Ben. I was coming from an hour and half away to purchase a new vehicle and staff was very accommodating to get me in and out efficiently. I came with Ben. I was coming from an hour and half away to purchase a new vehicle and staff was very accommodating to get me in and out efficiently. I came on a referral and I’ll be sure to refer family and friends. Great customer service and prices. Looking forward to coming back for my next car. Ben was very responsive via phone and email from the first contact that we made and was very professional along the way. More

I purchased a new Tundra 4-years ago from Irwin Toyota located in Laconia, NH and I purchased a extended warranty for this vehicle when I bought it. Long story short I had major electrical problems after located in Laconia, NH and I purchased a extended warranty for this vehicle when I bought it. Long story short I had major electrical problems after the warranties expired and the Irwin Toyota Service Dept. went above and beyond to help me out and worked with Toyota to solve the problem. I will buy a new Tundra in a couple years and I will not think twice which dealer to go to. More

I had the interior of my Tundra detailed by Irwin on Jan 29. The truck is 2 years old and was way overdue for a cleaning. It had never been done. They did a 5 star job. Just like showroom condition. I could 29. The truck is 2 years old and was way overdue for a cleaning. It had never been done. They did a 5 star job. Just like showroom condition. I could not be happier. It was well worth the money. I will be sure to come back. I highly recommend Irwin service. Job well done! Roger More

Vehicle Exchange Program is misleading I am here to share that my experience on several levels with interest in a trade/lease or lease. Steve F. provided me with an exceptional purchase pr I am here to share that my experience on several levels with interest in a trade/lease or lease. Steve F. provided me with an exceptional purchase price for a new 2019 Toyota Highlander. The lease purchase price was $2,000 higher due to Toyota incentives, which I was aware of. I spoke with and emailed Louisa a couple of weeks later about my interest to get into a lease, asking questions before being informed the best way to determine the deal and capitalize on the Vehicle Exchange Program was to come in for a visit with my Highlander. One of the details/features of the program was higher than average trade-in values. The next day, I made the 3 hour, one-way drive because I ran some basic numbers after researching the value of my vehicle and it was feasible a reasonable deal could be made. Once there, the vehicle I was interested in had my name on a tag hanging from the rearview mirror and was ready for the test drive. I met with the finance manager and I was assigned to Mark, who was very laid back and easy to speak with. We went for a test drive and returned, completing paperwork to move forward with the beginning of negotiations for a trade in value and lease option for the new Highlander. After about an hour wait, Mark returned and provided me with trade in numbers that were below any listed "poor" trade in valuation, (kbb, edmunds, nada, etc.) that I researched and had on hand for comparison. Mark informed me they double checked the low ball offer and said it was due to current market values. The value was more in-line with auction value purchases for dealers. I was trading a 2018 Highlander limited with 15,000 miles in near perfect condition and I was offered less than "poor" condition trade in value. I quickly determined this was not worth my time and my 6 hour drive was a waste of time. I thanked Mark for his time and did not bother attempting to negotiate because it was clear the Vehicle Exchange Program was another ploy to get more potential customers in the door. I understand the vehicle market and conducted considerable research on the my vehicle and the vehicle of interest, and I even consulted with other dealerships and friends in the car sales business at other Toyota dealerships to determine the trip was likely worth it, but we were all duped. It was clear the Irwin finance department did not want my vehicle and offered such a low value to send me on my way. Irwin Toyota proved to me they were an ordinary dealership and their special programs are empty advertisements designed to get you in the door. I was hoping they were a cut above others but that thought was shattered. More

Took my truck in for a recall and was told it would take an hour to hour and a half and it was about 70 minutes. Friendly staff. an hour to hour and a half and it was about 70 minutes. Friendly staff. More

I purchased a pre-owned Prius at Irwin’s yesterday. I worked with Howard Cullen and everything about the process was easy, hassle-free and without any kind of pressure. All the staff that helped in the p worked with Howard Cullen and everything about the process was easy, hassle-free and without any kind of pressure. All the staff that helped in the process were very friendly and professional. I would definitely return to Irwin’s in the future and will recommend them to anyone else looking for a new vehicle. More

Nice people at first Purchased a used vehicle from Irwins about a month ago. The vehicle was posted for $6,711 (NADA in clean retail was $8,300) and was sitting in the lot Purchased a used vehicle from Irwins about a month ago. The vehicle was posted for $6,711 (NADA in clean retail was $8,300) and was sitting in the lot, so I figured it was a great deal. I went out to look at it, and met Mark. I took the vehicle for a test drive, and everything worked fine on the 6-7 mile drive I took it on, minus a small vibration in the drive-train somewhere at highway speeds. I brought the vehicle back and he said he will have it brought in the shop in a few days to have a tech look at it, and I was fine with that. A few days went buy, and I was notified that it would need about $1,500 worth of work, (everything being fixed would have put the vehicle a little over NADA), but I was totally okay with that. Once the work was complete, I was told the vehicle was ready and that it is now $9,561 + $630... meanwhile the car was still listed for sale on the website at $6,711... how does $1,500+ $626 turn into over TEN THOUSAND DOLLARS? I was told that I should have printed the price out that showed it being $6,711 after the work was completed and get them for false advertising, but I'm not that kind of person... however I probably should have listened. Long story short, I got the vehicle for $8,400 out the door, the vibration that was ALREADY THERE during the test drive got worse after being on the highway for a longer period of time, and they blamed it on me taking the vehicle off road (our property is a dirt driveway). I had another shop look at it and it was discovered that the tires on the car are not even rated for the weight of the vehicle, and they are the incorrect size and was told that could be where the vibration is coming from, but who knows. End of the story is that I was sold a car that shouldn't have passed inspection for a little bit more than it was worth. Like any dealership, do your homework. Mark is a really nice guy and I understand there has to be a profit margin, but don't send a car out the door that has a problem still and blame it on taking it off road when it was already there during the test drive. More

Great Customer Service As Always...Great Customer Service and Quick Service today! The people at the front desk are Always so pleasant and helpful! And I’m always out quick As Always...Great Customer Service and Quick Service today! The people at the front desk are Always so pleasant and helpful! And I’m always out quick! More

Needed body work on my car. The process at Irwin Collision was seamless. I was very impressed. I will definitely go back to Irwin if I need body work again. Collision was seamless. I was very impressed. I will definitely go back to Irwin if I need body work again. More

New Vehicle Purchase We decided to purchase our new vehicle from Irwin Toyota and glad we did. Our salesman, Mike Scaranari, was very friendly and professional. They went We decided to purchase our new vehicle from Irwin Toyota and glad we did. Our salesman, Mike Scaranari, was very friendly and professional. They went out of their way and got us into the vehicle we wanted with no hassle and no pressure. Mike was a pleasure to work with, we will definitely recommend your dealership and refer any friends to go and see Mike. Everyone we dealt with at this dealership were friendly and professional. Roland R. More